Chevrolet Buick GMC of Puyallup

General seervice on Yukon Not once did I feel like they cared!! Dropped Yukon off at 10:00am on a Friday for oil and brake job. 4 hours later got a call that they found one b Not once did I feel like they cared!! Dropped Yukon off at 10:00am on a Friday for oil and brake job. 4 hours later got a call that they found one bad motor mount, several serp. belts cracked and a slow leak in tranny coolant line. Because I'm leaving for vacation I told them to go ahead with repairs. Toward the end of the day, I hadn't received any update so I HAD TO CALL. Was told that they wouldn't have time to complete so they'll be able to work on it TUESDAY! (Granted Saturday was a Holiday and Monday that group of tech's were off). I asked if they could provide a courtesy car since it would be 4 days before I could pick up. Flat out "No, we don't offer that". Asked what I was to do? Told to either bring it back Tuesday morning or leave with them. They did offer free shuttle service but when I told them my work was roughly 45 miles away (Live in Tacoma, work in Seattle) I was told that they probably wouldn't drive that far. Tuesday, mid afternoon came and still no word from Dealer. I called for update and was told my service advisor would call me back in a little bit (45 minutes later, still no word, and I now am missing my daughters first dance recital!!!!! Proud daddy moment gone!! Called a second time and was told they would call back in a few minutes. 10 minutes later the advisor called and said they were getting close to completing but may not finish it until the next day. Told them absolutely not, this is not an option. I had family drop me off at dealership to wait another 60+min at which point they finally finished all the work. I was able to squeeze only 10% off of bill (I HAD TO ASK). Paid bill, got in car and grease was all over leather on center console. Went back into service dept. and requested rag to wipe down console. Lot boy followed me out and I showed him. His reesponse, "Unfortunately the service tech who was working on your car is one of the messiest"...... Really?? That's your answer????? Please don't take your vehicle here and risk the same experience!!! After this fiasco I'll be crossing fingers that South Tacoma GM will be better. I'll be sure to let all my Chevy forums hear about his too! Bryan More

Excellent Experience! Go See Steven Backman! I had a Pontiac Grand Prix that needed some pretty serious repairs, so I had it brought here to be looked at. It turned out the repairs were going to I had a Pontiac Grand Prix that needed some pretty serious repairs, so I had it brought here to be looked at. It turned out the repairs were going to be too expensive to be worth doing, so I checked the pre-owned inventory online and found a few cars that fit my needs. I came into the dealership that evening and met with STEVEN BACKMAN. He was very familiar with the inventory and quickly took me around the lot to the cars I was interested in. While walking around, he was very pleasant and easy going. I never felt pressured or steered in a certain direction, OR upsold to something out of the price range I told him I wanted to stay at in the beginning. Steven was very quick getting all the paperwork ready, and accommodating letting me come back the following day to make the payment and finalize the deal. Thank you to Steven and the Harnish Auto Family. More

Great Experience I just bought my very first car from Steven Backman from Chevrolet of Puyallup. It was a great, stress free experience as a first time buyer. Steve sh I just bought my very first car from Steven Backman from Chevrolet of Puyallup. It was a great, stress free experience as a first time buyer. Steve showed me a lot of options and worked with me and my limited budget. This wasn't the first dealership I visited in search for my car, but I felt assured that I was getting the best possible deal here. My parents bought their car from here, now they've won over the whole family. 10/10 would recommend. More

Great Experience! I was amazed at how easy these guys make the car buying process, Thank you Steve Backman for making my car buying experience a breeze! I was amazed at how easy these guys make the car buying process, Thank you Steve Backman for making my car buying experience a breeze! More

"Best Chevrolet Dealership" I purchased a new Chevy Silverado 1500 LTZ last Thursday. Glenn Shaw is great salesman, always true to his word, never talked about nothing that he c I purchased a new Chevy Silverado 1500 LTZ last Thursday. Glenn Shaw is great salesman, always true to his word, never talked about nothing that he could not deliver. This is not my first time shopping and purchases vehicles from Glenn at Chevrolet Buick GMC of Puyallup. Before you shop anywhere else for a new or used vehicle, give Glenn Shaw the opportunity to show you a great car buying experience. Shaun More

good experience We purchased a new Terrain on Sunday. Steve Backman welcomed and helped us. He explained everything we asked, helped us compare different cars. He is We purchased a new Terrain on Sunday. Steve Backman welcomed and helped us. He explained everything we asked, helped us compare different cars. He is friendly, knowledgeable and patient. Good experience in Puyallup. More

Memorial Day Fun Spent Memorial Day shopping for a GMC Acadia and found a great fit for our family at Chevrolet of Puyallup! Steve Clark was very easy to talk to and h Spent Memorial Day shopping for a GMC Acadia and found a great fit for our family at Chevrolet of Puyallup! Steve Clark was very easy to talk to and he listened to our needs without push back or reservations. He made us feel important and took interest in not only my husband and I, but our kids as well. Steve took the time to review both our buying and leasing options, which were easy to follow with one that fit better than the other for our budget as well as long term goals. Once we got to the financing office to sign paperwork we worked with a gentleman named Mike who was also easy to talk to and fun to work with......not something you think of when signing financial papers, but he made our time enjoyable as well. Thanks a lot to both men - Steve & Mike for making our memorial day buy memorable! :) Cheers, Jennifer & Ryan More

Amazing Truck, Fantastic Experience. I've bought from Kevin Wagner before when I picked up my Malibu and I came back because of my experience then. Kevin was straight-forward and very I've bought from Kevin Wagner before when I picked up my Malibu and I came back because of my experience then. Kevin was straight-forward and very easy to work with. I got exactly the truck I was looking for and I didn't have to haggle a ton to get the price I wanted. It was also nice NOT to have to spend hours waiting for finance; we were in and out. Love this place and I will continue to come back and buy from Kevin. More

Quality This is the second car we have purchased from Chevrolet of Puyallup. As before everyone that I worked with was very professional and helpful. My wif This is the second car we have purchased from Chevrolet of Puyallup. As before everyone that I worked with was very professional and helpful. My wife is extremely happy with her new 2015 Camaro RS. More