Charlie's Motor Mall

Buying My First Car Great service all around, which made my experience of purchasing my very first car less intimidating. Everyone who I met was super helpful and informa Great service all around, which made my experience of purchasing my very first car less intimidating. Everyone who I met was super helpful and informative. More

unhappy Bought a new 2 door jeep . Dealer had already installed a lift kit, rims, goodyear mtr off road tires. Had nothing but problems with the Dealerships w Bought a new 2 door jeep . Dealer had already installed a lift kit, rims, goodyear mtr off road tires. Had nothing but problems with the Dealerships workmanship and customer service. Wrong lift kit was ordered and instaled by them. Rims began rusting after 7 months and they wouldnt go good on them. They sent the rims to a local repair shop for repowder coating but never rebalanced the over sized tires when they were remounted on the rims, which eventually ruined the tires. They got pissy with me over the phone, and basically indicated they didnt want to work on my new Jeep again. Soft top leaked when raining, and had 1/4" of water was on the floor boards. They claim this is normal, which I felt was the wrong answer. Not happy with their service, customer relations or any other department I have had to deal with. Save yourself the aggrevation and goes elsewhere. More

Another Amazing Experience Second car from Charlie's. I actually met Charlie today, awesome man and they gave up the best price with no hassle. Never going anyplace else! Second car from Charlie's. I actually met Charlie today, awesome man and they gave up the best price with no hassle. Never going anyplace else! More

Great guys These guys got me all the info I asked for, got me a great interest rate and into the jeep I always wanted, and quick! Couldn't have asked for more, g These guys got me all the info I asked for, got me a great interest rate and into the jeep I always wanted, and quick! Couldn't have asked for more, great job guys. More

Amazing Dealership! Would highly recommend Charlies Nissan! Great, Friendly staff that work hard to make their customers happy! Would definitely recommend them and would Would highly recommend Charlies Nissan! Great, Friendly staff that work hard to make their customers happy! Would definitely recommend them and would definitely buy here again in the future! More

Searching for my next used vehicle, and not wanting to It was March 15th 2014. When I walked in the Charlie's Kia dealership. I was not there because I wanted to be, I was there because my trusty 2003 Dodg It was March 15th 2014. When I walked in the Charlie's Kia dealership. I was not there because I wanted to be, I was there because my trusty 2003 Dodge Durango needed to be put out to pasture, and I needed, all be it begrudgingly, to find a "newer" but not brand new vehicle. The first person I met was Gary Goodman, a Sales Consultant at Charlie's Kia. I explained to Gary my delimma, why I was there, and not happy about it. Gary then said to me something I have never experienced with another salesman before, he asked me what I liked so much about my Durango that made me not want to part with it. I explained to him that other than the lack of car payment, I was not a "bells and whistles" kind of girl. I liked that it had 4 wheel lock, because I often drive to North Carolina and like to drive out on the beach, along with the 3rd row seat, for extra seating when they are up, but even better more storage in the back when they are down. I let him know the only colors of vehicles I was adverse to were white, and red, and that I liked Black with darker interiors, but absolutely NO wood grain because it caused flashbacks of my parents station wagon growing up, and something with under 40,000 miles because this was a long term investment. Gary walked over to his wall of keys for the vehicles he had on the lot and would pick up a set of keys, and then put them back. After about five minutes or so, he said he had one that he was going to bring around. He brought around a 2012 Kia Sorento with 36,000 miles, and an AWD (All Wheel Drive) but the first thing he pointed out was that it had 4 wheel lock as a push button (which was one of my "wants") It had the 3rd row seat that was actually split in the middle so you could have one or both seats up or down (which was my 2nd "want"), and it was black, and where there would typically be "wood grain" on the dash and front doors, it was like black granite stone. Not only did he listen to me, but he nailed it. After taking it for a test drive I knew it was a good fit. Of course the guy I worked with on pricing and trade in for my Durango left alot to be desired, I absolutely detest "hagglers" and Mark Coulombe the Sales manager at the Charlie's Kia was just that. Being a single mom with two kids and putting one through college, keeping my finances in line was definately important, more than once he pulled up a vehicle or two on the lot that would cost less, and when he asked Gary to bring it around for me to look at it, Gary said "nope, that won't meet her needs". Just goes to show you that sales managers are just in it for the sale. He even tried to get me to buy that day, and when I told him I prefered to go through a local credit union, he said "Why, you pay everything online these days anyway, so why does it matter?". Well he found out it mattered to me because I like to support local businesses! SO, If you are at Charlie's Kia, Ask for Gary Goodman, he knows how to listen to his customers and treat them right !! More

Nissan Lease Experience Today was the first time I'd been in a dealership in a very long time. Our salesman was new but I found him to be extremely knowledgeable and accommod Today was the first time I'd been in a dealership in a very long time. Our salesman was new but I found him to be extremely knowledgeable and accommodating. It took a very long time to get the deal done once we settled on a price but I don't fault anyone for that since there was only 1 sales manager working due to illness. I was impressed with the entire transaction and happy with the result. More

I have bought 10 cars from Charlie's dealership in the last 24 years. 5 cars in the last 10 years. Most recently in December 2013 my Toyota Venza and Friday April 5th, Chevy Sierra. The professiona the last 24 years. 5 cars in the last 10 years. Most recently in December 2013 my Toyota Venza and Friday April 5th, Chevy Sierra. The professionalism has been first class every time. The sales reps have been very friendly and accommodating. Sales Managers & General managers, Financing officers, have been very friendly also. Charlie's makes buying vehicles exciting. Every time they meet my pricing/vehicle needs, I am astounded that they could get everything I asked for done!. I can't say that about their competitors that I have done business with. The service after the sales is on going. The service dept is the best experience ever. always getting the job done. Overall ,I can't say anything bad about Charlie's Motor Mall. Thanks Charlie's Tim Martin More

Charlie's Nissan Took my Nissan in to have oil change and have it checked out for problems underneath. Was in a rear end collision in December and wanted to make sure Took my Nissan in to have oil change and have it checked out for problems underneath. Was in a rear end collision in December and wanted to make sure nothing was damaged. Was smelling gas each time I started the car. This problem was fixed, oil changed and underneath checked out. Was told that I will need to have struts looked at in the near future but cautioned to wait until after pothole season has passed. I feel confident that everything was checked. I drove out of the garag and into the free car wash they provide. Very happy with my service. More