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Charlie's Motor Mall

Augusta, ME

4.9
393 Reviews

465 Western Ave.

Augusta, ME

04330

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393 Reviews of Charlie's Motor Mall

February 25, 2015

Great experience! I went in looking for a Jeep and had a certain price point I needed to stick to. Josh was great at helping me find the perfect Jeep and everyone was w More

by mkrueg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
February 22, 2015

Pressed for time My husband and I went in while one of our children was at practice to try out one of the Kia Sorentos that I had seen online. Josh Ham was outside whe More

by Tracy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Ham
January 23, 2015

Great! New Jeep! Everyone was very helpful and i got the new Jeep i wanted and they helped me order that addon parts i wanted. Very Happy! I would recommend shopping t More

by patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
January 16, 2015

Great Service Wanted to say how pleased I was with the service I received when the transmission went out on my Jeep Commander. The staff there did an exceptional jo More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Dutil and Daryll
January 13, 2015

Go and ask for Josh Ham I've been looking for a vehicle for about a month now and was having no luck. My sister and I went to Charlie's just to check it out. Josh Ham came ou More

by 09tbuzze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Ham
January 13, 2015

My experience with Josh Ham I drove into Charlie's Jeep dealership and I was met by Josh Ham. He is very friendly and easy to talk to. I didn't feel pushed toward anything. Fi More

by LD45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh T. Ham
December 18, 2014

Best experience ever, Thank YOU Joe Ronco Charlies was the best experience I have ever had going into a car dealership, our salesman Joe was outstanding!! Going to be spreading the word More

by Ted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Ronco
December 16, 2014

charlie's collision centre I would suggest people to find some other place better than this collision center. Didn't worked as estimated. The employers Sara and other were not a More

by kbk7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
sara
October 31, 2014

Friendly,quick and satisfying. I was in an accident with a moose and needed a vehicle because mine didn't survive the crash.I went to charlie's motor mall and met with Joe and told More

by eric.anderson.3745
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
joe Ronco and mike mahoney
October 18, 2014

Go somewhere else to buy! If you buy used, Take it to your garage and let them check it! Had to have a motor put in, NEVER! AGAIN, NEVER AGAIN More

by steve.hannigan.338
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
COREY
Nov 10, 2014 -

Charlie's Motor Mall responded

Mr. Hannigan, Thank you for sharing your story and for purchasing your car at Charlies. We apologize for the mechanical issues your vehicle has experienced and for not being able to predict these mechanical failures before the purchase of your 100,378 mile Impala. We would like to express that we have honored your 3 month/3000 mile used car warranty and it does expire on 10/18/14, 90 days after you purchased the vehicle. At your request in your letter to the Attorney General, you requested that we either trade you into another vehicle, buy your vehicle back or repair your engine - we offered all 3 options to you. If you recall we offered to buy your vehicle back from you for what you paid for it less $0.28/mile driven which equated to $410,not the $1200 described above, and we offered that same value in trade on any car of your choice. As you stated at that time, "I cannot replace the vehicle for what I paid for it", you elected to have us install a replacement engine. Your warranty obligation was to pay a $100 deductible per visit, which we waived for all your repairs and thus we have spent in excess of $4500.00 repairing your vehicle at no cost to you. As you are aware, the replacement engine had 90,000 miles at the time install, 11,800 less than your vehicle. As you pointed out, all car buyers are welcomed to have a vehicle checked out at a shop of their choice or look at the vehicle themselves on a lift at our facility. Unfortunately, none of us are able to predict what is going to fail on any car, especially a car with higher mileage. We apologize for the issues with your vehicle and did not expect that by repairing your vehicle at no cost to you would cause you to be unhappy.

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