Charlie's Motor Mall

Best purchase experience ever Was going to purchase our lease however they explained to us what it would cost vs. releasing a new Sentra and it made more sense to get new one. Ther Was going to purchase our lease however they explained to us what it would cost vs. releasing a new Sentra and it made more sense to get new one. There honesty and knowledge helped us make the right decision and at the age of 80 plus years we ve been through plenty of dealers but none like Charlies they are truly exceptional More

Very satisfied customers We have been doing business with Charlie almost since the beginning of his business. Today we purchased our 10th vehicle from what we feel is one of We have been doing business with Charlie almost since the beginning of his business. Today we purchased our 10th vehicle from what we feel is one of the best group of sales people around. For us "no hassle" and honesty is important. Everything was explained clearly and negotiations went very well. One thing which impressed us today was that every employee there spoke to us with a very nice greeting or best wish or thank you ... even though we were not working directly with that individual. They make you feel special. Frank & Mary Lou More

Impressive My husband's (second time at Charlie's) but my first. I was very impressed with the great service and the will to "listen" to what we were trying to My husband's (second time at Charlie's) but my first. I was very impressed with the great service and the will to "listen" to what we were trying to achieve in payment to fit our budget. It was refreshing to see that you cared about our needs first outside of yours. We would highly recommend Charlie's!! Thank you again for everything!! More

More than happy Great service!. Worked with me trying to find time to make it in since I work 6 days a week. They made everything effortless and painless so that buyi Great service!. Worked with me trying to find time to make it in since I work 6 days a week. They made everything effortless and painless so that buying my new vehicle was an enjoyable experience. This is the second vehicle I have purchased from Charlie's and I can't imagine going anywhere else. Lifetime customer for sure! Thanks again Charlie's and we will see you when we're ready to upgrade again! More

Awsome Pleasant, honest, and walk you thru from start to finish best dealership around. I have already told other people about you guys. Thanks you for a gr Pleasant, honest, and walk you thru from start to finish best dealership around. I have already told other people about you guys. Thanks you for a great experience More

EXCELLENCE My husband and I were searching for new vehicles on-line. We narrowed it down to three dealer, Charlie's being one. We knew exactly what we wanted b My husband and I were searching for new vehicles on-line. We narrowed it down to three dealer, Charlie's being one. We knew exactly what we wanted because of all the research we did. I stopped in at Charlie's on my way back home to Warren. Joe Ronco was my sales consultant. Greeted me. Asked me what I was looking for. Immediately, IMMEDIATELY he was about how Charlie's, not him, could make us happy. His knowledge of the vehicles was excellent. His follow-up, amazing. What impressed me the most...it was about the customer, not the money...more importantly, Joe is obviously passionate about the company he was representing. Charlie's has a life-long customer now because of this team. Not just because of Joe, but the Sales Manager John and the Finance Manager Roger. The no pressure approach was also a plus. It was THE best experience purchasing a car...and I've been purchasing them for over 30 years. More

exceptional from the moment we drove onto the lot, we were treated very well. We talked to Sam on the phone prior, and when we arrived he was with another custome from the moment we drove onto the lot, we were treated very well. We talked to Sam on the phone prior, and when we arrived he was with another customer, but Mike (sales manager) helped us and we were very pleased with both of them. More

Purchase Experience I went to the Kia dealership at Charlie's Motor Mall only on a fact finding mission. I had no expectations of buying a car, much less a brand new 201 I went to the Kia dealership at Charlie's Motor Mall only on a fact finding mission. I had no expectations of buying a car, much less a brand new 2017 Kia Sorento! The service that both Gary and Jeff gave me was exceptional, very low key, and essentially hassle free. My new car now rests beautifully in my garage. Thanks Charlie's! And especially the KIA dealership! More

It was very nice! I had a very nice experience. Everyone was friendly and helpful. I would recommend this place to anyone. I like the free car wash and occasional oil c I had a very nice experience. Everyone was friendly and helpful. I would recommend this place to anyone. I like the free car wash and occasional oil changes! More

Terrible Experience I purchased a brand new Jeep Cherokee last Friday. After the vehicle was sent to maintenance to be checked out and the paperwork completed, I drove it I purchased a brand new Jeep Cherokee last Friday. After the vehicle was sent to maintenance to be checked out and the paperwork completed, I drove it home (90 minutes ride). As soon as I arrived home, my husband began checking out the Jeep. Upon opening the hood he immediately noticed that mice had been thru it. There was a substantial nest in the engine (made of hay and insulation). The nest was removed; the wires were bare and the engine extremely hot (I was later informed that the damage was substantial). I called the sales manager who suggested that I continue to drive the vehicle until the rims I ordered arrived in 2 weeks. I of course refused to continue driving it for safety reasons. After many calls, and a lot of conflicting statements from the sales department, a tow truck took the Jeep back to Charlie's and as of today I still do not have a new car. I look forward to seeing Mr. Shuman on the slopes at Sugarloaf to share the pictures and my experience with him personally. My safety and that of my mothers (who was with me) was compromised by lack of attention to detail and later appropriate customer service. So much for the hassle free, simple, honest experience promised on you website. More