Charlie's Chevrolet

My best ever car buying experience Buying a new car is one of the necessary evils that you have to do once in a while. It’s a bit like going to the dentist, you don’t want to go but you Buying a new car is one of the necessary evils that you have to do once in a while. It’s a bit like going to the dentist, you don’t want to go but you know you have to take the pain to get results. So it was my turn and the first time in 9 years that I was going to have to look at cars. I make up my mind really quickly what I wanted. The Chevy Traverse was only the 3rd car I’d looked at and the first serious evaluation. I could write an essay on my experience talking to 4 Chevy dealers, like being told for 3 days that one had the exact car I wanted and when I turned up to purchase the car, it wasn’t there. It had never been there either. I’ll pass on the rest of the details on this as it will detract from what I’m meant to be doing which is reviewing Charlies Chevy dealership. Charlies had never been at the front of my mind, I’d seen their ads on TV and they are all very nice and all of that, but I always figured that they were just a little too far away. After being totally mucked about by the dealer that shall not be named and having a really odd conversation on the phone with their sales manager who just didn’t want to sell me a car, I needed to move fast and that same day I spoke to the sales manager Tom at Charlies Chevy. I told him about the SUV I wanted to trade, I told him the 3 prices that other dealers had given me for my incredibly clean low mileage vehicle and we talked about what he could do for me with a Traverse. He had a couple inc a 2LT which I really wanted to see. My plan was a 39month lease. I wanted a dealer I could work with, one I could trust that would treat me right both now and in the future. This was in my mind, not a onetime deal. In 39 months I would plan to get my next vehicle from them as well if it all worked right. Tom gave me a per month cost over the phone for the Traverse based on my description of my current car .It was right at the top end of what I wanted to spend, but for the right car was doable. . I also got a decent trade in value on my SUV sight unseen. This encouraged me to make the journey down. When I got to Charlies the next morning, I fell in love with the 2LT, it was the right car both inside and out, don’t bother showing me anything else. This is the one, the new car that I was willing to give up my incredibly reliable, never let me down 9 year old SUV for. Ok let’s do the deal… I went on a test drive and whilst that was going on, Charlies were going to value my trade. I get back and it’s time to look at the numbers. This next bit was the final clincher for me. The Traverse I was wanting was a little more expensive than others I’d seen. I had no movement on the monthly figure I wanted to spend. Would I of walked away from the deal if Charlies all of a sudden gave me a monthly figure that was much higher than what I was quoted over the phone? Yes as the car wouldn’t be doing that much mileage and I would have just spread my net further and gone to look at other brands as time went on. But no there was no need to do that as Tom stuck by the monthly cost he quoted me. It meant they had to add about $2k to the trade in value on my current car, but it got the deal done; right there and then, no messing about. I would have been an idiot to turn down the money they offered me for my trade. Deal done and I’m incredibly happy. I love my Traverse. I’ll add another point too. I couldn’t check the Traverse over on the day I bought it. It was storming outside and I did need to get back home for an appointment. The car was back at Charlies 10 days later to have some really nice looking chrome “sidesteps” added to aid my getting in and out (more on that in a sec). I had the steps added and drove back into Augusta for an appointment. After that I decided to do a check of the car to make sure everything like paint etc was in perfect order. OMG.. There were stone chips all over the front and a scratch on the back. I was gutted that I hadn’t looked before but as I had faith in Charlies I drove all the way back to their base in Winthrop, saw Tom and the service manager and showed them the problems, reminded them of the storm on the day I bought it and they just said, “we’ll take care of it”.. That was reassuring that I made the right decision to come to Charlies. They told me to go back to Augusta to the crash repair centre and I saw the manager and it’s all going to be taken care of for me. I like that a lot. Back to the chrome side steps. They retailed about $650 inc install. I got them to add it to the lease to increase the residual value of the car which should work well for me when I take it back in 39months and its time to trade again. It costs me just $8 a month. X that by 39 months and its only costing me $312. That half price! I just look at them as $2 a week.. Great deal there as well So if you have made it this far, you know what I’m going to say. Go to Charlies and they will look after you, treat you right and fair, not just before and during the deal being done, but afterwards too. I’m very happy indeed.. I love my new 2LT Traverse Oh and the dealer that shall not be named? You better believe it that I emailed them the very next day and requested that the sales manager get my email with pics of my new Traverse.. More

great service, fast This was my second and last stop before buying my equinox. Salesman was great, not pushy. Service was great. Everyone polite. Car was washed and fil This was my second and last stop before buying my equinox. Salesman was great, not pushy. Service was great. Everyone polite. Car was washed and filed with gas while doing paperwork More

Great I hadn't had my car that long, and I really wanted to get a different one. I knew my current one was in negative equity, so I had my doubts about bein I hadn't had my car that long, and I really wanted to get a different one. I knew my current one was in negative equity, so I had my doubts about being able to get it work so I didn't have too much roll over. Charlie's Chevrolet went above my expectations and helped me easily get into a different car that I love while still being happy about my payment. I'd recommend them to everyone! More

Bought a new truck 2015 Our service and dealership along with our salesman was excellent. very accommodating. I would suggest to others that Charlie motors is the only place Our service and dealership along with our salesman was excellent. very accommodating. I would suggest to others that Charlie motors is the only place to go and to purchase. we couldn't be any happier with our purchase sand the service will be getting More

The best to deal with The sales team I dealt with was great,fair, and easy to deal with,no pressure and a good end result, I would go there for another truck. The sales team I dealt with was great,fair, and easy to deal with,no pressure and a good end result, I would go there for another truck. More

A+ Experience at Charlie's in Winthrop I never felt any pressure when I inquired about leasing a 2015 Chevy Cruze. They gave me an incredible deal after working all day to get me the best i I never felt any pressure when I inquired about leasing a 2015 Chevy Cruze. They gave me an incredible deal after working all day to get me the best incentives and price for my trade in, so it would fit into my budget. They exceeded my expectations for customer service! More

Outstanding Absolutely a great experience from everyone at Charlies Chevrolet. I purchased my 2015 Tahoe from Charlies. From the moment I walked in the door I k Absolutely a great experience from everyone at Charlies Chevrolet. I purchased my 2015 Tahoe from Charlies. From the moment I walked in the door I knew this is the place that I want to do business with. Other dealerships could learn from Charlies. Thanks again Charlies I will be back. More

Awesome experience !!!! OMG!! Been part of Charlies " family " for 25 + years but his new Chevy dealership was he most fun and best buying experience ever!! Every person ther OMG!! Been part of Charlies " family " for 25 + years but his new Chevy dealership was he most fun and best buying experience ever!! Every person there went above/beyond to get us into the perfect car,@ an amazing price and made us sure we will return to Charlie's Chevy dealership in Winthrop and will continue to tout their great group of guys and dealership to all our friends, family and coworkers. Special kudos to Peter, Eric and the asst manager who made our experience the best ever!!! If you are ready to buy, trade or lease, do yourself a favor , visit this great dealership and wonderful group of guys and tell them Shirley sent you, you won't be disappointed! More

My Husband and I had been looking into trading our 2007 Chevy Colorado for a Chevy Cruze due to gas mileage because he travels for work. We went in to see Kevin and test drive one to be sure it was the rig Chevy Colorado for a Chevy Cruze due to gas mileage because he travels for work. We went in to see Kevin and test drive one to be sure it was the right fit and Kevin showed us 3 different Cruze's but I fell in love with the 42 MPG's on the ECO version. So we went with a 2014 Chevy Cruze Eco. He was extremely helpful in helping us learn the new vehicle and all of its "bells and whistles". Once we knew we wanted to purchase the vehicle it was time for finance to step in. That's when Nelson and Eric worked to match the deal I could get at my Credit Union and also give me what I wanted for a trade value. (I should probably tell you I work for a Credit Union and was well educated going into this car buying experience) I may have come off as pushy and wanting what I wanted but let me tell you these guys were nothing but professional and polite the whole time. Eric explained the number breakdown for us and also made sure he was putting us in the right warranty for the miles we would put on the vehicle. All in all I would say this was our BEST car buying experience yet and we would certainly go back to Charlie's Chevrolet in Winthrop again in the future for another vehicle. Plus you get free car washes!! That we are extremely excited about!! Thanks again to all involved!! :-) Andrea and J.P.Michaud More

They are a great group, they are available to work on my schedule. They give a ride to my work, and then come and get me. They also get the work done as soon as possible. schedule. They give a ride to my work, and then come and get me. They also get the work done as soon as possible. More