Back

Charles Toyota

Norwich, CT

not yet
rated
190 Reviews

500 W Thames St

Norwich, CT

06360

Directions

By Type

190 Reviews of Charles Toyota

March 18, 2011

This is the 3rd new Toyota I've purchased from Charles Toyota...1st a Camry, then a 4 cyl. Tacoma, and now this 6 cyl. Tacoma...all I need to say is that I'll only buy Toyota's and I'll only buy/service t More

by boucherp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Page, Chris (Financing)
March 17, 2011

We had a good experience at Charles Toyota. We had inititaly come in looking for a pre-owned Prius Hybrid. we couldn't find one that suited our needs exactly. However, Ray, our sales person, showed us More

by Lundtwan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray, Todd, Chris
March 15, 2011

I brought the car in for its 90,000 mile service and a recall. The service department was very friendly, professional, and helpful. Since this was basically an all day service the customer van brought me More

by snash24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rory
March 14, 2011

If you're looking for outstanding customer service and honesty, you need not look any further than Dan Bilicki and Tom Couture. These two exceptional employees treated me and my wife with the utmost respe More

by rczjatchley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bilicki and Tom Couture
March 06, 2011

Was greeted immediately upon entering dealership. Although early was taken in immediately. Waiting area very comfortable. Wait time was not excessive. Staff was very courteous. I do wish that the More

by rmlong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
March 05, 2011

I did not feel at all pressured by ANY of the sales people at Charles Toyota. I felt everyone went out of their way to find the vehicle I was looking for at the price I was comfortable with. No one tri More

by rosardh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kagan
February 24, 2011

Went there because dash lights came on. I called Colchester Toyota as that is where I bought the car. They wanted me to drive the car there, in the dark, from Norwich and I thought I had no brakes. More

by breguin
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
un known
February 24, 2011

I would highly recommend Charles Toyota to my family and friends when they are lokking for a new or used car. I brought my car into Charles for serevice and the Service Dept. did a very good job on my Toyot More

by krc1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forrest Cobb
January 28, 2011

I have used Charles Totoyta to purchase my last two Toyota Camrys. The service depart and the salemen have always been polite and efficient. I have not had to call and complain about the work done. T More

by Judith A. Wood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tammy Dudeck, Office Manager Forrest ? Service Manager
January 27, 2011

I purchased my Prius at another dealership out of state, however I have had all my auto service completed at Charles Toyota. The staff in the service department at Charles Toyota have treated me extremely More

by madearborn6956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forrest