Charles Toyota

1.5 hour wait for a previously scheduled oil and filter change. Purchased the car from this dealer with the performance package. Supposed to be a multi-point inspection. This inspection included checking t change. Purchased the car from this dealer with the performance package. Supposed to be a multi-point inspection. This inspection included checking the wiper blades which I knew were falling apart (but my wife was the one who brought the car in so she didn't specifically ask (shouldn't have to)). Got the car back with the same old wiper blades on. I wonder how many other points of that 50 point inspection have been skipped over the months that I have brought the car in for service? Where are the other 'lifetime services' that came with this package? Like the hand wax or paint sealant and tire shine? More

Every time I bring my car in for service, every employee I deal with is pleasant and very helpful. Any questions I have are always explained to me in great detail. I have been going to Charles Toyota for ov I deal with is pleasant and very helpful. Any questions I have are always explained to me in great detail. I have been going to Charles Toyota for over 5 years, and have never had a bad experience. More

Everyone at Charles TOyota is very helpful, and I will certainly buy my next vehicle from this dealership. Price is no different from others, but quality of service is exceptional. I am very pleased wit certainly buy my next vehicle from this dealership. Price is no different from others, but quality of service is exceptional. I am very pleased with my dealings with the service personnel and quality of the work. More

i do not usually respond to these types of emails, but this was an exceptional experience. your people were sincere and a pleasure to work with. i have had bad experiences in the past and expect little this was an exceptional experience. your people were sincere and a pleasure to work with. i have had bad experiences in the past and expect little when buying a car. these guys went out of the way and were not intrusive or overbearing. they were terific to work with. thank you. More

I had a great experience at Charles Toyota in Norwich. This was my first car and Ray made my experience memorable and well worth it. Everyone there was friendly and tried their best to get me the car that This was my first car and Ray made my experience memorable and well worth it. Everyone there was friendly and tried their best to get me the car that I really wanted. The RAV4 was my first choice going in to the car search and I am completely satisfied ethics my purchase. I would certainly recommend the Toyota brand to anyone getting a car, especially this particular dealership. More

I can not say enough about everyone at Charles Toyota in Norwich. Chris was an outstanding salesman who truly looked out for me and my best interest. How refreshing to have a no pressure situation when buyi Norwich. Chris was an outstanding salesman who truly looked out for me and my best interest. How refreshing to have a no pressure situation when buying a new car!! The finance people were great too. I got just what I was looking for with no problems. Thanks! More

Wonderful experience at Charles Toyota. Mark and I worked out my purchase over the telephone; he was very responsive and professional, answering all of my questions and searching for the best possible worked out my purchase over the telephone; he was very responsive and professional, answering all of my questions and searching for the best possible incentive package for me. I drove in with a deposit on the same day of our initial internet contact. Dan Bilicki handled the purchase once I got to the dealership. He too was friendly, courteous, professional and responsive, making sure I was well taken care of. My financing was handled by Chris, who was pleasure to work with. He was knowledgeable, friendly, and funny (a bonus). More

Lou made me feel welcomed since I stepped out of my car. He was friendly, welcoming, knowledgeable and attentive. And even though there was a misunderstanding with the first vehicle transaction, he never ga He was friendly, welcoming, knowledgeable and attentive. And even though there was a misunderstanding with the first vehicle transaction, he never gave up and had a possitive attitude at all times. I will definetely recommend him, which I already did, to anyone wanting to buy a car. On the other hand, my experience with Chris was not as pleasant as with Lou. Chris was not happy when the first transaction didn't go through and he showed it on his face and with his attitude. I completely understand that he worked hard to get me the first deal, but he was not as understanding with the fact that it was not what I was looking for or afford at that time. On top of that, I arrived at the dealearship at 1:00 p.m. and it was not until 8:00 p.m. that they call me to close on the second deal. I understand there were other customers waiting after me, but I felt that I was punished for not closing on the first deal. That part was very unpleasant for me and I wish no other customer should have to go through that when buying a car. The rest of the team was very friendly and apologetic and I really appreciated that. Thanks!! More

Forest (service mgr.) always makes me feel like he is a friend taking care of my automobile needs. The service is always timely and good quality. I highly recommend this service dept. They do not try to friend taking care of my automobile needs. The service is always timely and good quality. I highly recommend this service dept. They do not try to "take advantage of you" in any way. John L. Matthews More

I made the appointment for regular service on-line, or thought I did. When I got there I found out the computer system wasn't functioning properly so I had no appointment. Told it wasn't a problem but r thought I did. When I got there I found out the computer system wasn't functioning properly so I had no appointment. Told it wasn't a problem but routine service ended up taking 1 hour, 15 minutes. That's just too long. More