Charles Toyota

It took 4 visits to have the spare electronic key programmed. One visit should have been adiquate. On the 1st visit, the dealer failed to tell me in advance that I neede all the electronic keys pre programmed. One visit should have been adiquate. On the 1st visit, the dealer failed to tell me in advance that I neede all the electronic keys present in order to program the new key. On the 2nd visit, the dealer did not have the Hard Key cut. On the 3rd visit, the electronic key they ordered was incorrect. Finally on the 4th visit, the task was finished. More

Charles Toyota has been servicing my 2003 Camry since I purchased it from them. I would not go anywhere else with my car. The hours of service are very convenient, and if the wait for my car would be too purchased it from them. I would not go anywhere else with my car. The hours of service are very convenient, and if the wait for my car would be too long, the dealership provides rides to work or home for me. The mechanics are excellent, and the service advisors are friendly, courteous, and knowledgeable. Thanks to the quality of the Camry and the service they provide, my car has had no major problems other than routine maintenance in over 93,000 miles. More

Dan Bilicki was very helpful in the purchase of my Solara Convertible! He has continued to make sure everything was still going great months after my purchase! If and when I am in the market for another ve Convertible! He has continued to make sure everything was still going great months after my purchase! If and when I am in the market for another vehicle I will definitly go to him! Charles Toyota is a great place to buy a vehicle! More

Dan and the Charles Toyota personnel were very helpful and knowledgeable about the products and processes necessary to have leave in a 2009 Toyota Highlander in @ 4 hours from arriving on the lot. The hel and knowledgeable about the products and processes necessary to have leave in a 2009 Toyota Highlander in @ 4 hours from arriving on the lot. The help extended to days beyond the sale to getting exterior work and registration completed. Thanks ! More

I hesitantly stopped into Charles Toyota as I was expecting High-Pressure BS from a car salespeson. Out stepped Ray McLean, the most courteous, knowledgeable, kind car salesman I've dealt with ever expecting High-Pressure BS from a car salespeson. Out stepped Ray McLean, the most courteous, knowledgeable, kind car salesman I've dealt with ever. Being a single, older woman I expected the worst but was sure proven wrong by Ray. I knew I wanted a Rav4 as I was trading in my 4Runner for smaller, more economical vehicle. Ray thoroughly went over all features of the Rav4, in simple easy to understand words; spent time actually showing me how everything worked; I never felt time constraints with him and can't thank Ray and the dealership enough for their customer service. I also must pass along compliments to Marty, Sales Mgr. and Tommy, Business Mgr. Fortunately I did not have to finance my vehicle but dealing with Tommy and having the warranty thoroughly explained sure made a decision easier to understand and make. Marty, Sales Mgr, was kind and when info on blue book value on my 4Runner was requested, he never hesitated to provide same - he was very understanding and I believe offered best price for my tradein. I highly recommend Charles Toyota, haven't mentioned Service Dept. as I used them on the 4Runner and never had a problem-their customer service is the best. I will be sending all of my friends to Ray, Marty and Tommy - thanx guys, you're the best. Just an aside - when I first bought the 4Runner I had light blinking and did not know what it signified - stopped into Charles Toyota (did not buy 4Runner from charles) and Ray was on the lot, he showed me what the light flashing signified, turned it off and never pressured me to buy another vehicle - truly the best. More

This was the first time that I purchased a car. Dan made it an enjoyable and stress free event. He answered all of my questions concerning the different models that I was considering. This helped me choose it an enjoyable and stress free event. He answered all of my questions concerning the different models that I was considering. This helped me choose the one that best suited my needs. Dans knowledge and positive attitude made buying my first car an outstanding experience. Thanks again to all at Charles Toyota! More

Run flats are the lowest rated tires by far yet the Service manager stated they have never had a complaint - please! (I left after that) Mine tore apart to the tune of $1800 after driving 3 miles AND s Service manager stated they have never had a complaint - please! (I left after that) Mine tore apart to the tune of $1800 after driving 3 miles AND still I never had a mandatory low pressure warming light. Since you can't tell you have a flat with a run flat, the warning light is your indicator to get the tire repaired (100 miles in the manual, 50 miles on the tire manufacturer web site. The tire was faulty, and the installiation was incorrect. The facts speak for themselves here, yet it was determined I hit someting in the road (which I did not), but even if I did, with the tire shreaded and the fender destroyed the air pressure was still not low? More

I have to write a review because a few years ago when I bought my car initially I wanted to buy new. when the finance person related to me my credit would only allow for a used ford tauraus I was a little bought my car initially I wanted to buy new. when the finance person related to me my credit would only allow for a used ford tauraus I was a little upset because i wanted a corolla. when the very sweet sales girl went on test drive with me and my daughter she explained to me to build up my credit with the ford, then come back in a year or two to buy new car. she was so sweet to me and my daughter and i ended up buying the tauraus and would buy a car from her again. she even ordered ford floor mats for us!!!!!!!!!! thank you gabriella and charles toyota More

I will never deal with this Toyota Dealership again. I am 100% CERTAIN that these positive reviews are from Charles Toyota employees/associates; check out thier reviews from other car dealer review websites 100% CERTAIN that these positive reviews are from Charles Toyota employees/associates; check out thier reviews from other car dealer review websites (all negative responses!) They accepted my bid from a car bidding website and they confirmed this acceptance even after several follow-up emails and calls from both my wife and I. With every email and call they never declined the bid or suggested otherwise. When we called again to make arrangements for us to come to the dealership for final purchase, another "manager" (for that particular day) said that car bidding site "is like a porn site" and "we have never accepted bids from that site and I don't know why the sales person and the manager yesterday agreed to the bid". What is so incredible and the height of hypocrisy is that on Charles'Toyota call waiting dialogue the audio track mentions "At Charles Toyota we do what we say!"....Apparently not. They are deceptive and they waste the time of people honestly trying to use this site (which to them is not legitimate and similar to a "porn site") These guys are BAIT-AND-SWITCH PROFESSIONALS! BUYER BEWARE! More

I recently sent an offer on a Tacoma to Toyota of Colchester and 3 days later-still no response.So I went a little further away and sent an offer to Charles Toyota.Jason (The Internet Manager)respond Colchester and 3 days later-still no response.So I went a little further away and sent an offer to Charles Toyota.Jason (The Internet Manager)responded to me within mere minutes!! That afternoon I went down and purchased The 2010 Tacoma TRD Sport OFF Jason and Dan.The dealerships goal was 100% customer satisfaction and there sure held up there end of the bargin.After the purchase I went back and spent $700 in service/parts for extras for my truck.Thanks guys you are the best and I will do my best to refer people to you.Keep up the good work Jason. More