Chapman Las Vegas Dodge Chrysler Jeep Ram

Mike made this a very pleasant visit we have been with Chapmans 20 yrs or more and when our service writer Rick Nelson left I was concerned I didnt like the first writer I had at all and then I found Mike Chapmans 20 yrs or more and when our service writer Rick Nelson left I was concerned I didnt like the first writer I had at all and then I found Mike and he made things so easy and he really cares He is a great asset to your business. Because of Mike I will continue to bring my cars there. The prices are high but I only go to dealers to fix my car. Thanks Mike for all your help in my car emergency you were great Patricia Lee More

My buying experience with my new 2010 Dodge Challenger SRT8 was great. The very best I've ever had in buy over 15 new cars over my life. I ordered it in January and picked it up in March. It is one swe SRT8 was great. The very best I've ever had in buy over 15 new cars over my life. I ordered it in January and picked it up in March. It is one sweet ride! The service writers are good, quick and friendly. I'd been in before with our 2005 Durango to have a stuck EGR valve replaced and that was done well too. The day after I left the dealership my cruise control began to work intermittenly. I felt perhaps something was bumped or not fully connected during the replacement of the EGR. I took it back and was told some "connecting pins had been bent in the wiring of the cruise control". It worked PERFECTLY up until I took it in for the repair. Too bad it wasn't still under warranty, but it only cost me $100 (and something) to have it fixed. Somehow it just decided to break now? The EGR was under warranty and that also cost me $100 to have it repaired/replaced. Also during this visit either and employee at the dealership or a "roving customer" stole a part off of the trailer hitch pin. They must have needed it for thier hitch. After I purchased the Challenger I was surprised and happy to receive a coupon for a FREE "first oil change"! I thought that I'd give Chapman Dodge another chance. I only had about 3,700 miles on the car. What could happen to a brand new car right? The service was quick, the service writer was quick and friendly and I got a phone call when it was ready to pick up. When I went to pick up the car it had been washed, thanks for doing that too! When I got in the car I began to drive away and noticed that the cover to the sun roof was open (it was closed when I dropped it off). It was a very hot day (almost 100 when I picked it up and even much hotter inside the car) and when I reached up to close the cover I discovered that the headliner was hanging down behind the opening for the sun roof. I was shocked to see this and backed the car back to the service drive. When I began to back up I looked into the door mirrors and almost couldn't see behind me because of all of the water spots on them from the free car wash. When I got out of the car and walked around the back to contact my service writer I then discovered that the free car wash had also nearly tore my license frame bracket (the one I purchased for the car, not the advertising one from Chapman) from the rear license plate and car. It was all bent up and pulled away from it's original and normal position. They took the car back and a few minutes later brought it back up. The headliner was back in position but the only explaination I got was that "it's a hot day and the rubber around the sun roof didn't hold up the headliner (funny, it's never fallen down before). I was told that if it became a warranty issue that it would cover it. I did look at the license plate frame and noticed it had been bent more straight, but it still needs to be replaced. The service writer asked if I wanted him to just take it off for me, I said "no, I'll handle it". I've nearly come to the conclusion that the right thing to do is: Take your car and drop it off, stay with your car the whole time it's being worked on so that nothing else gets stolen or broken and DO NOT get the free car wash! I did notice when I dropped the car off they did a walk around to make sure I didn't have any unreported damage. I didn't get the same service when I picked it up. I guess that also should be added to my drop off list, "walk around for damage upon picking up my car"! I hope I can remember this if I ever decide to give Chapman Dodge another chance. Lucky for me there is a Dodge dealer closer to my house! More

Chapman D-C-J has not kept up with the changes in the Chrysler Corporation presence in Las Vegas. At one time there were more than twice the current number of dealerships in the valley. Now there are on Chrysler Corporation presence in Las Vegas. At one time there were more than twice the current number of dealerships in the valley. Now there are only three, Chapman (central valley), Prestige (northwest valley), and Towbin (southeast valley). Chapman does not have enough service bays, or technicians to handle the increase in service requirements after Chrysler Corporation pulled the franchises from the other dealers. Case in point: I arrived at the dealership at 7 AM with an appointment for routine maintenance, and a service issue that was not corrected properly at the last service. I was told that I would have to leave the car for at least a day and a half because there were 25 vehicles ahead of me. I said I have an appointment made well in advance. The service writer told me they were backlogged with about 25 cars from previous days, and they could only guarantee that the routine scheduled maintenance would be completed. Other manufacturers dealerships have gone to two shifts of technicians, and are open from 7 AM to 9 PM and in some cases, midnite. Obviously, those dealerships have made a commitment to customer service after the sale. Something that seems to elude Chapman. Chapman should take a lesson from the competition and not play the only place in town game. More

Replaced the necessary things to keep the car safe (brakes) and to be able to utilize the space in the back of the SUV (hatch lock). Very little wait to have the car accepted for service and very reas (brakes) and to be able to utilize the space in the back of the SUV (hatch lock). Very little wait to have the car accepted for service and very reasonable time for it to get done. This is my second time at Chapman for mechanical work and I am amazed at how all he people who work the service department are busy, busy busy, yet remain cordial to the customers and will stop what they are doing to ask them what they need (without them having to stand around for a long time before someone notices that they are there). I've said it before and I'll say it again; management has made it the best service department that I've ever been in and my guess is that it's accomplished by hiring people with the "right stuff" and apparently keeping them happy to be working there. More

I love to visit this dealer. The service is always performed well, and the service people go above and beyond to make me feel very satisfied. I always leave Chapman in a better mood, with a better car performed well, and the service people go above and beyond to make me feel very satisfied. I always leave Chapman in a better mood, with a better car. I have never had any reason to be dissatisfied with the service department of this dealer. More

Anthony has assisted me with my other car and his service has been EXCEPTIONAL!!!! Would definitely recommend him to my friends and family. Used to go to Desert Chrysler before they closed and was happy to has been EXCEPTIONAL!!!! Would definitely recommend him to my friends and family. Used to go to Desert Chrysler before they closed and was happy to find a place that is very friendly and convenient. More

Adan did a pretty good job at keeping me informed and sent the information via internet as well as calling me to inform me of the maintenance needing to be repaired.. He even went above and beyond by wai sent the information via internet as well as calling me to inform me of the maintenance needing to be repaired.. He even went above and beyond by waiting after hours for me to get there to pick up my vehicle.. I truly appreciate him for his Excellent service. More

bought a used dodge ram 3500, at another dealer out of area. got honest, not sugar-coated, answers to my questions. received service that i will recommend in future to my friends and will return for serv area. got honest, not sugar-coated, answers to my questions. received service that i will recommend in future to my friends and will return for servicing in the future. will look up recommended service on ram 3500, 2005; plan on keeping my newest vehicle in shape for towing my '05 rubicon wrangler and a camper shell for the out of town off-road vacations. on the road again, as willie says. More

Gage was very helpfull with the knowledge of our waranty info, on what was covered. He did a great job of letting us know the cost before the work was done and nailed it to the dollar..Thanks Gage for the info, on what was covered. He did a great job of letting us know the cost before the work was done and nailed it to the dollar..Thanks Gage for the great experience. Donald Castillo....Give that man a raise....... More

I sent you a personal e- mailregarding my experience.Mike Reynolds was very good and as I said he could and should teach the kid that checked me in and Robert Singelton customer service. Mike is the reason Reynolds was very good and as I said he could and should teach the kid that checked me in and Robert Singelton customer service. Mike is the reason I will br returning to your dealership.and I do appriciate the emails and concern you have shown me over the bad experience I had. More