Chapman Las Vegas Dodge Chrysler Jeep Ram

We are always please with the prompt and great service we receive from you. Thank you so much! HOWEVER,I'm not sure I understand why this review needs to be 250 characters to be accepted. I'm a college st receive from you. Thank you so much! HOWEVER,I'm not sure I understand why this review needs to be 250 characters to be accepted. I'm a college student and do not have time to spend on details like this. This was why last time I didn't fill out your survey and probably won't in the future. More

easy to get an appointment for service. sometimes i get surprised when they tell me i can even bring it the same day i called. aden mendez is a great service manager. always has a smile on his face making surprised when they tell me i can even bring it the same day i called. aden mendez is a great service manager. always has a smile on his face making you at ease. i like the fact that there is a shuttle for the customers at no extra cost. i just whish there were more outlets for netbook use. More

I have had to take my vehicle in 12 times for service. 5 I have had to take my vehicle in 12 times for service. 5 times for the instrument cluster. 7 times for the transmission 1 for Oxygen sensor. I hav I have had to take my vehicle in 12 times for service. 5 times for the instrument cluster. 7 times for the transmission 1 for Oxygen sensor. I have requested reinbursemnet for gas (275 Miles)to and from the shop and $40. The $40 was for me to take the vehicle to an independant place to show me where my leak was on the transmission. I took it to them after Chapman did a world class inspection and did not find the leak and also to see what else they had not find, that needed correction. When I took it in for an inspection at Autotech they found the leak, I took the truck back to Chapman and Robert (service agent) took the vehicle back and then took me out to the shop to look at the trans. They had wiped it down and said the fluid that they saw was residule. How could it be residule, they had just recently tore the trans. down and repaired it. Robert did not give me a repair order for this wipe down. I have left numerous letters or fax's and have never received a response. More

Attention to my presence was quickly done. Gage ascertained my needs and promptly entered it into the computer. When asked a couple of questions, he checked the computer before answering which gav ascertained my needs and promptly entered it into the computer. When asked a couple of questions, he checked the computer before answering which gave me confidence that the answers were accurate. The service I required did not require a long wait time. I appreciated the EDGE WCI Inspection sheet. I think the cost for rotating my tires was a little high but that will not deter me from coming in again. Thx More

The service was good. The employee was very informative. The only suggestion I have is that tune ups take less than 4 hours. It took 4 hours for my tune up to be completed. Everyone was helpful, and frie The only suggestion I have is that tune ups take less than 4 hours. It took 4 hours for my tune up to be completed. Everyone was helpful, and friendly. My car seem to be working fine. I would recommend the service to anyone. More

Mike made this a very pleasant visit we have been with Chapmans 20 yrs or more and when our service writer Rick Nelson left I was concerned I didnt like the first writer I had at all and then I found Mike Chapmans 20 yrs or more and when our service writer Rick Nelson left I was concerned I didnt like the first writer I had at all and then I found Mike and he made things so easy and he really cares He is a great asset to your business. Because of Mike I will continue to bring my cars there. The prices are high but I only go to dealers to fix my car. Thanks Mike for all your help in my car emergency you were great Patricia Lee More

My buying experience with my new 2010 Dodge Challenger SRT8 was great. The very best I've ever had in buy over 15 new cars over my life. I ordered it in January and picked it up in March. It is one swe SRT8 was great. The very best I've ever had in buy over 15 new cars over my life. I ordered it in January and picked it up in March. It is one sweet ride! The service writers are good, quick and friendly. I'd been in before with our 2005 Durango to have a stuck EGR valve replaced and that was done well too. The day after I left the dealership my cruise control began to work intermittenly. I felt perhaps something was bumped or not fully connected during the replacement of the EGR. I took it back and was told some "connecting pins had been bent in the wiring of the cruise control". It worked PERFECTLY up until I took it in for the repair. Too bad it wasn't still under warranty, but it only cost me $100 (and something) to have it fixed. Somehow it just decided to break now? The EGR was under warranty and that also cost me $100 to have it repaired/replaced. Also during this visit either and employee at the dealership or a "roving customer" stole a part off of the trailer hitch pin. They must have needed it for thier hitch. After I purchased the Challenger I was surprised and happy to receive a coupon for a FREE "first oil change"! I thought that I'd give Chapman Dodge another chance. I only had about 3,700 miles on the car. What could happen to a brand new car right? The service was quick, the service writer was quick and friendly and I got a phone call when it was ready to pick up. When I went to pick up the car it had been washed, thanks for doing that too! When I got in the car I began to drive away and noticed that the cover to the sun roof was open (it was closed when I dropped it off). It was a very hot day (almost 100 when I picked it up and even much hotter inside the car) and when I reached up to close the cover I discovered that the headliner was hanging down behind the opening for the sun roof. I was shocked to see this and backed the car back to the service drive. When I began to back up I looked into the door mirrors and almost couldn't see behind me because of all of the water spots on them from the free car wash. When I got out of the car and walked around the back to contact my service writer I then discovered that the free car wash had also nearly tore my license frame bracket (the one I purchased for the car, not the advertising one from Chapman) from the rear license plate and car. It was all bent up and pulled away from it's original and normal position. They took the car back and a few minutes later brought it back up. The headliner was back in position but the only explaination I got was that "it's a hot day and the rubber around the sun roof didn't hold up the headliner (funny, it's never fallen down before). I was told that if it became a warranty issue that it would cover it. I did look at the license plate frame and noticed it had been bent more straight, but it still needs to be replaced. The service writer asked if I wanted him to just take it off for me, I said "no, I'll handle it". I've nearly come to the conclusion that the right thing to do is: Take your car and drop it off, stay with your car the whole time it's being worked on so that nothing else gets stolen or broken and DO NOT get the free car wash! I did notice when I dropped the car off they did a walk around to make sure I didn't have any unreported damage. I didn't get the same service when I picked it up. I guess that also should be added to my drop off list, "walk around for damage upon picking up my car"! I hope I can remember this if I ever decide to give Chapman Dodge another chance. Lucky for me there is a Dodge dealer closer to my house! More

Chapman D-C-J has not kept up with the changes in the Chrysler Corporation presence in Las Vegas. At one time there were more than twice the current number of dealerships in the valley. Now there are on Chrysler Corporation presence in Las Vegas. At one time there were more than twice the current number of dealerships in the valley. Now there are only three, Chapman (central valley), Prestige (northwest valley), and Towbin (southeast valley). Chapman does not have enough service bays, or technicians to handle the increase in service requirements after Chrysler Corporation pulled the franchises from the other dealers. Case in point: I arrived at the dealership at 7 AM with an appointment for routine maintenance, and a service issue that was not corrected properly at the last service. I was told that I would have to leave the car for at least a day and a half because there were 25 vehicles ahead of me. I said I have an appointment made well in advance. The service writer told me they were backlogged with about 25 cars from previous days, and they could only guarantee that the routine scheduled maintenance would be completed. Other manufacturers dealerships have gone to two shifts of technicians, and are open from 7 AM to 9 PM and in some cases, midnite. Obviously, those dealerships have made a commitment to customer service after the sale. Something that seems to elude Chapman. Chapman should take a lesson from the competition and not play the only place in town game. More

Replaced the necessary things to keep the car safe (brakes) and to be able to utilize the space in the back of the SUV (hatch lock). Very little wait to have the car accepted for service and very reas (brakes) and to be able to utilize the space in the back of the SUV (hatch lock). Very little wait to have the car accepted for service and very reasonable time for it to get done. This is my second time at Chapman for mechanical work and I am amazed at how all he people who work the service department are busy, busy busy, yet remain cordial to the customers and will stop what they are doing to ask them what they need (without them having to stand around for a long time before someone notices that they are there). I've said it before and I'll say it again; management has made it the best service department that I've ever been in and my guess is that it's accomplished by hiring people with the "right stuff" and apparently keeping them happy to be working there. More