Chapman Las Vegas Dodge Chrysler Jeep Ram

Mr. Nicosia This was ther second time I have had body Mr. Nicosia This was ther second time I have had body work completed at Chapman. I will not use your facility for body repair service again. For Mr. Nicosia This was ther second time I have had body work completed at Chapman. I will not use your facility for body repair service again. For vehicle sevice, Michael Reynolds was my service advisor. I will be back for vehicle service because of him and the satisfactory service I have received. I brought ny vehicle in for body repair on Monday 21st of June. I called Torrey (young lady) on wednesday the 23rd to see how the body service on my vehicle was progressing. Torrey did not say when it would be done but to call back on Thursday 24th. I did let her know that I was planning on going out of town on the weekend. She said that she would try to get my vehicle finished by at least Friday. I told her that I had to work on Friday and needed to have the vehicle by at least 2:30pm. When I called her on Friday (two times) the last being around 1:00pm she told me that she did not think it would be done in time. So, I had to exchange the small vehicle I had from Enterprise for a bigger vehicle. At approximately 2:30pm I had to get some things out of my vehicel for my weekend trip. I was escorted back to my vehicle by an employee and when I got to the vehicle the Body Service man was just finishing up with my vehicle. The Body Service man said he would have his part completed within ten minutes. Why could Torrey not have known the vehicle would have been finished? I had to rush back to Enterprise and had to call into work and let them know I would be more than likey be late. Then Torrey referred to another individual at her counter in front of me as bald guy to make things worse. I almost said something but held my being upset with her disrespectful attitude. How unprofessional of her. Just wanted to let you know why I will not return for any body service in the future. Dennis k Dillard Sr Cell #(702) 348-5936 More

Service Rep and Service Manager were on the money when it came to my Truck. Very informative when it came to all my questions. I had a very pleasant experience. Mike and Anthony, Thank you!!................. came to my Truck. Very informative when it came to all my questions. I had a very pleasant experience. Mike and Anthony, Thank you!!............................................................ More

I was upset about a recent repair. Mike Nicosia came out to my car and spoke with me. He explained tactfully the correct way to helping my car perform better and showed me some operati out to my car and spoke with me. He explained tactfully the correct way to helping my car perform better and showed me some operations of my car. I was upset and he delt with my emotional state well. He did not make me feel foolish or like I did not want to come back. The service dept looked into my concerns and assisted to make the deal right. I have spent over $4000.00 recently at Chapman Dodge on repairs to my car. It did not operate any better. This most recent work may have done the trick. I appreciate Mike Nicosia showing such professional conduct, I was not being very nice that day. It is because of him I will continue to use Chapman Dodge for my car care needs. If the economy ever turns around I will be making my next purchase a dodge again. Thank you, Valarie Partington More

1. It did around 24 hours before it was looked at, after that then the work was done in a timely manor. 2. I feel that the work done was great. 3. Very friendly, I had questions and concerns that were an that then the work was done in a timely manor. 2. I feel that the work done was great. 3. Very friendly, I had questions and concerns that were answered fast. 4. Good not perfect because of time and price. 5. Everyone knows we pay to much at the dealer but that`s because we believe it will be fixed right. More

We are always please with the prompt and great service we receive from you. Thank you so much! HOWEVER,I'm not sure I understand why this review needs to be 250 characters to be accepted. I'm a college st receive from you. Thank you so much! HOWEVER,I'm not sure I understand why this review needs to be 250 characters to be accepted. I'm a college student and do not have time to spend on details like this. This was why last time I didn't fill out your survey and probably won't in the future. More

easy to get an appointment for service. sometimes i get surprised when they tell me i can even bring it the same day i called. aden mendez is a great service manager. always has a smile on his face making surprised when they tell me i can even bring it the same day i called. aden mendez is a great service manager. always has a smile on his face making you at ease. i like the fact that there is a shuttle for the customers at no extra cost. i just whish there were more outlets for netbook use. More

I have had to take my vehicle in 12 times for service. 5 I have had to take my vehicle in 12 times for service. 5 times for the instrument cluster. 7 times for the transmission 1 for Oxygen sensor. I hav I have had to take my vehicle in 12 times for service. 5 times for the instrument cluster. 7 times for the transmission 1 for Oxygen sensor. I have requested reinbursemnet for gas (275 Miles)to and from the shop and $40. The $40 was for me to take the vehicle to an independant place to show me where my leak was on the transmission. I took it to them after Chapman did a world class inspection and did not find the leak and also to see what else they had not find, that needed correction. When I took it in for an inspection at Autotech they found the leak, I took the truck back to Chapman and Robert (service agent) took the vehicle back and then took me out to the shop to look at the trans. They had wiped it down and said the fluid that they saw was residule. How could it be residule, they had just recently tore the trans. down and repaired it. Robert did not give me a repair order for this wipe down. I have left numerous letters or fax's and have never received a response. More

Attention to my presence was quickly done. Gage ascertained my needs and promptly entered it into the computer. When asked a couple of questions, he checked the computer before answering which gav ascertained my needs and promptly entered it into the computer. When asked a couple of questions, he checked the computer before answering which gave me confidence that the answers were accurate. The service I required did not require a long wait time. I appreciated the EDGE WCI Inspection sheet. I think the cost for rotating my tires was a little high but that will not deter me from coming in again. Thx More

The service was good. The employee was very informative. The only suggestion I have is that tune ups take less than 4 hours. It took 4 hours for my tune up to be completed. Everyone was helpful, and frie The only suggestion I have is that tune ups take less than 4 hours. It took 4 hours for my tune up to be completed. Everyone was helpful, and friendly. My car seem to be working fine. I would recommend the service to anyone. More