Chapman Las Vegas Dodge Chrysler Jeep Ram

I brought my truck in for an oil change and to have the brakes looked at because I heard an intermediate grinding noise coming from the brakes. I just moved from Texas to Las Vegas and one week before leav brakes looked at because I heard an intermediate grinding noise coming from the brakes. I just moved from Texas to Las Vegas and one week before leaving Texas I had my front brakes redone. When I got to Vegas I heard a grinding noise when I would hit the brakes at random times. I called the mechanic in Texas to report the issue and they told me to take it to a shop and have it checked out and that they would 'make things right'. After I got my truck back from your service department, I asked them specifically what they found out about the brakes. I was told 'The Brake pads were a hard metal Duralast brake pad and that it was metal in the brake pad that was causing the intermediate grinding noise that I heard'. The service advisor Gage sounded confident on his answer and I verified that it was safe and he said that it was. Upon my drive back home from your dealership, I called the mechanic in Texas to let him know what I was told. The mechanic in Texas literally laughed at me and said that they do not use Duralast brand brake pads and that they were a quality ceramic pad and not a metal pad that I was told by your service department. When I got home, I checked my paperwork from your service department and nowhere on the paperwork was there any results from the finding of the brake grinding noise, just that I reported the issue and wanted it checked out. I called Gage to see if he could put what he told me in writing and send me new paperwork. He then started to back pedal on what he told me and said sorry that the paper work is ‘closed out’ and that I would need to bring my truck back in for another inspection since I had already left. He said that he was going to go talk to the tech again regarding my truck and a few minutes later he called me back and said that the tech wasn’t positive that they were Duralast or even a metal brake pad. I live 30 minutes away so there was no way I was going to head back down there especially after the results changed. I will not be recommending this Service department / dealership to any of my friends. More

I brought my 2008 RAM 3500 Mega Cab in for a sceduled oil change and inspection on a service contract. I have been using Chapman Dodge on Sahara and Mojave since I purchased the vehicle in 2009. I am extre change and inspection on a service contract. I have been using Chapman Dodge on Sahara and Mojave since I purchased the vehicle in 2009. I am extremely satisfied with the quality and attentiveness to detail that the service department has shown me this past year. I recommend Chapman Dodge to all my freinds and aquaintences. More

When you take you vehicle to the dealer, you expect it to be fixed, since they build it, they should know how to fix it. They did NOTHING to my truck. it was there from 7-24 to 8-2 They said they took it on be fixed, since they build it, they should know how to fix it. They did NOTHING to my truck. it was there from 7-24 to 8-2 They said they took it on many test drives to diagnose the problem. They said they could not find the problem so I should just pick it up, or the manager can drive MY truck to his house a couple of days to see if he could get it to have issues. I informed him (Adan) that the only way that it will have an issue is to take it over the mountain pass, which I would have to take it over to get it home. He said that they cannot do that, or make any accomidations to allow me to do it so they could properly diagnose and repair my truck. So my only option was to pick it up and NEVER take it back to them. When I picked up my truck I noticed that thier so called exhaustive diagnosis put only 4 miles on my truck! That thing doesnt even warm up in 4 miles! I bought my truck from Integrity, which closed down. I never had a problem with them, they were always willing to help you get back on the road, Chapman just wanted me to take my problems elsewere. No problem, I also will not buy another Dodge product knowing that there are no reputable dealer service departments left in So. Nevada More

When I arrived at Chapmans my first visit,Louis Came up asked me if he could help me, I told him I had purched a used 2009 chrysler 300 from down the street, he was kinbd enought to direct me to where He i asked me if he could help me, I told him I had purched a used 2009 chrysler 300 from down the street, he was kinbd enought to direct me to where He introduced me to Gage Garrison who got me in for the service I need . Let me say this I was looking for a dealer and thww service I got and way i was treated I found the dealer. I am the kind of person if i get a raw deal I don't usually raise a lot of cane and tell everyone i see. But my experince With chapmans and people that helped me. I want to thank you and you gained a customer which I also tell people about my experince there Thank You Byron Nichols More

Gage was very courteous and helpful. Requiring a minimum of 250 words is silly, I was there for my first LOF on my new Challenger SRT and since Gage was so courteous and helpful I thought I would complete t of 250 words is silly, I was there for my first LOF on my new Challenger SRT and since Gage was so courteous and helpful I thought I would complete the survey and mention him. He also helped me pair my iPhone which had recently become unpaired. Gage was very courteous and helpful. Requiring a minimum of 250 words is silly, I was there for my first LOF on my new Challenger SRT and since Gage was so courteous and helpful I thought I would complete the survey and mention him. He also helped me pair my iPhone which had recently become unpaired. Gage was very courteous and helpful. Requiring a minimum of 250 words is silly, I was there for my first LOF on my new Challenger SRT and since Gage was so courteous and helpful I thought I would complete the survey and mention him. He also helped me pair my iPhone which had recently become unpaired. More

Excellent customer service, greated upon arrival, explained what would be done and how long it would take. It took 1 hour less than anticipated, then I had a weird noise after service, so went back. explained what would be done and how long it would take. It took 1 hour less than anticipated, then I had a weird noise after service, so went back. They rode around the block and took care of the noise immediatley. I appreciated that they didn't try to upsell anything, just took care of what needed to be taken care of with courtesy. More

Denys was very friendly and helpful. She kept us informed of everything that went on with our vehicle. The service was very quick, which we were not accustomed to. When we picked up our vehicle, N informed of everything that went on with our vehicle. The service was very quick, which we were not accustomed to. When we picked up our vehicle, Nate assisted us. He was very knowledgeable and answered a few of our questions. We are are sure to return! More

I thought the Prices charged and those quoted for additional recommended services were exhorbitant. I will only use your shop if I think it is necessary for specialized diagnostics related to my Chry additional recommended services were exhorbitant. I will only use your shop if I think it is necessary for specialized diagnostics related to my Chrysler. I have shopped some of the quoted services and find a well-regarded inde[endent charginf 2/3 of your prices. More

Working with my service advisor Tony Santos has been a true pleasure. Never have I had the trust and confidence in an individual when having service performed at a dealership. Every time I call he eithe true pleasure. Never have I had the trust and confidence in an individual when having service performed at a dealership. Every time I call he either responds right away or I get a call back within minutes, I would highly recommend Chapman Dodge to anybody! Sincerely, Mike Augason More

The service department has always been very helpful when it came to servicing my Automobiles. I would recomend and have lots of people to Chapman Dodge.I have bought 7 car from Chapman and I will buy anothr it came to servicing my Automobiles. I would recomend and have lots of people to Chapman Dodge.I have bought 7 car from Chapman and I will buy anothr when the time comes to buy Rocco was a great sales man to work with. More