Chapman Las Vegas Dodge Chrysler Jeep Ram

I heard noises in my brakes after our rain storm. My dad is in Sunrise Hospital with pneumonia. I have been stressed and I never made an appointment. I also figured to let Chapman service the vehicle per ou is in Sunrise Hospital with pneumonia. I have been stressed and I never made an appointment. I also figured to let Chapman service the vehicle per our contract agreement. Denys got everything rolling for me. She even remembered our last name. Being Thew, it was nice that she remembered. They serviced the vehicle, washed it and had it back to me in about an hours time. Brakes were fine and I was able to get to the hospital to visit my dad with plenty of time to spare. Very efficient. My thanks to Denys. More

I brought my 05 4x4 truck in for what I thought was warranty work under the five year bumper to bumper program. Wanted four thing's check out. The service writer called to tell me the rear main seal an warranty work under the five year bumper to bumper program. Wanted four thing's check out. The service writer called to tell me the rear main seal and the "pinion seal on the front of the engine" needed replaced. The rear seal was under warranty but the "pinion seal on the front of the engine" was not. I have a pretty good knowledge of what goes on under the hood and giving her the benefit of the doubt, I asked if she could show me the pinion seal on the front of the engine. She takes me back and the mechanic already has the transmission out when she tells me that she figured I would want the seal under warranty replaced,I never gave her an Ok to start the work! The mechanic was very polite and points out the front pinion seal on the axle!!! She tells me there is a $100 deductible for the real seal and $125 inspection charge. I tell her she never mentioned the $125 inspection charge. So im into this for $225, no big deal. She takes my up front and shows me a list of small maintenance that should be preformed. 1. New fuel filter $102 2. Replace power steering hose $212.29 3. Replace power steering rack (one seal leaking) $624.84 4. Replace motors under passenger seat $1024.65 Grand total for every thing was $4,962.13! I look at her like she's crazy and ask why they charge $102 for a $10 filter that i do for $15 bucks and takes maybe two minutes, all she can tell me is she gets it out of the book.OK fine let me know when I pick my truck up. She calls the next day and says it is ready and the total will be (drum roll please) $475.00! I ask where did she get that total from the $225 she stated before. She tells me that for each of my four concerns there is a $125 charge for EACH concern I had I tell her once again she never mentioned that when i dropped the truck off. She drops the 475 down to 300 and I couldn't wait to get my truck out of there. More

I was quite disappointed in the treatment received by my service person. As I was trying to ask pertinent questions about my vehicle, and its service history, i was "blown off" by him over talking me and service person. As I was trying to ask pertinent questions about my vehicle, and its service history, i was "blown off" by him over talking me and not answering my questions. Also while he was over talking me I caught him in a lie and he didn't even bother to say my mistake. I think this will be my last time visiting Chapman. More

My overall experience was great. I was treated with My overall experience was great. I was treated with respect and kindness. Everyone was very polite in helping me. Tori was a big help with a problem My overall experience was great. I was treated with respect and kindness. Everyone was very polite in helping me. Tori was a big help with a problem I had she helped to get it taken care of. MY CAR LOOKS WONDERFUL......Thanks to all of you. Respectfully Yours Joyce Eatman 563-5777 More

I have been going to Chapman since 1989 for service. I have never been disappointed. The work has always been right and done the first time. I have come to trust Toni in service,I think he he knows my tru have never been disappointed. The work has always been right and done the first time. I have come to trust Toni in service,I think he he knows my trucks as well as I do. I have 2 Ram 1500's 04 and 05, and would not think of taking them anywhere else. More

. THEY ASKED IF WE WANTED THE CAR WASHED AND WE SAID YES. . THEY ASKED IF WE WANTED THE CAR WASHED AND WE SAID YES. WHEN WE GOT HOME, THE CAR LOOKED LIKE IT NEVER HAD BEEN WASHED. VERY DIRTY. OVER ALL, E . THEY ASKED IF WE WANTED THE CAR WASHED AND WE SAID YES. WHEN WE GOT HOME, THE CAR LOOKED LIKE IT NEVER HAD BEEN WASHED. VERY DIRTY. OVER ALL, EVERYTHING WENT VERY GOOD AND WOULD USE CHAPMAN CHRYSLER AGAIN. JUST WISH IT WAS NOT SO FAR FROM ARE HOME. THAK YOU More

The service did a great job of fitting me in for an oil change while traveling. The service rep was a pleasure to talk to and was expedient in handeling the paperwork. I would have given all fives except change while traveling. The service rep was a pleasure to talk to and was expedient in handeling the paperwork. I would have given all fives except that the was job wasn't good, there were several missed spots and one large area that wasn't washed on one side that I didn't notice because I was in a hurry to stay on schedule for a meeting. More

Happy chrysler stood by there product. Disappointed with a few things: 1) Check the uconnect light he said he did. It doesnt work at all now. 2) Check the clock,daylight savings doesnt work.The time is st a few things: 1) Check the uconnect light he said he did. It doesnt work at all now. 2) Check the clock,daylight savings doesnt work.The time is still wrong. 3) The car was filthy in and out More

Aaden Mendez was by far the friendliest, most open person I have ever dealt with in any dealership,body shop or service dept!!! A+++ service and think he deserves the recognition for being a good representat I have ever dealt with in any dealership,body shop or service dept!!! A+++ service and think he deserves the recognition for being a good representative of your shop/dealership!! Fast,easy and extremely communicative! More

I have been to Chapman's service department before and I always try to deal with Adan Mendez because I trust him. I know that I can get the same work done some where else for a little less, but it's the gre always try to deal with Adan Mendez because I trust him. I know that I can get the same work done some where else for a little less, but it's the great costumer service I receive that keeps me coming back. If someone has a Jeep, as I do, I would tell them to have it serviced at Chapman. More