Chapman Las Vegas Dodge Chrysler Jeep Ram

Adan continues to be the only person in chrysler motor corp. that is any help to me at all, I've spoken with the following chrysler case manager's.... Robert, Leon, Jeremy Ingrid, Leonardo, Kathy, David, corp. that is any help to me at all, I've spoken with the following chrysler case manager's.... Robert, Leon, Jeremy Ingrid, Leonardo, Kathy, David, Patrick, John, Annette, Jay, Leo, Phil, Carlos, Tracey,, Tina & a bunch more, with times ,date's, written on several pages of paper, with numerous case #'s, I guess you get my drift, if not for Adan Mendez and the truth I get from him, if I had any hair I'd pull it out More

Everything was very good, but it should be...I paid double or tripple for every thing compaired to what I could have gotten done myself( example: broken door for recerculating A/C air....550.00... I ca double or tripple for every thing compaired to what I could have gotten done myself( example: broken door for recerculating A/C air....550.00... I can get it done for 30 bucks. My trk is out of warrenty so I will probably not be back till I buy another trk. Thanks ~Dale~ More

All employess I had contact with were very prompt,friendly and professional; from the girl I made the appointment with, the service writer, to the cashier. They made sure that I was taken ca prompt,friendly and professional; from the girl I made the appointment with, the service writer, to the cashier. They made sure that I was taken care of and that I received answers for questions I had. Others were helpful in promptly locating the service writer and paging him when I needed him. Waiting room was comfortable and nicely stocked with refreshments. (Do-nuts were great) More

While in town from WY the check engine light came on on our 2010 Ram 1500. I pulled into Chapman to get it looked at. They checked it out for me and made sure it was ok to get me home. Bill was very friend our 2010 Ram 1500. I pulled into Chapman to get it looked at. They checked it out for me and made sure it was ok to get me home. Bill was very friendly and helpful. I will keep Chapman in mind when I go to purcahse my next vehicle. More

Adan Mendez always deliver. Friendly and shows that he cares for his cstomer. I just didn't like the fact that I waited for 21/2 hour for a wheel change bec it took a long time for them to pick it up at t cares for his cstomer. I just didn't like the fact that I waited for 21/2 hour for a wheel change bec it took a long time for them to pick it up at the warehouse which was just across the street? I had better roadside assistance from Triple A when my tire blew. My wait time with Triple A was 25 minutes and that's with waiting for him to come and finish his job. Although my overall above rating is "good" , I was very disappointed at my last service. If Adan wasn't there, I'd probably check out Henderson Service Center next time. More

I brought my van to the dealership to check out why the engine light had come on. The problem was quickly found plus some other problems. They all were fixed quickly and I was kept informed at all times. engine light had come on. The problem was quickly found plus some other problems. They all were fixed quickly and I was kept informed at all times. Everything is working well now. Employess were all great! More

I have have marked my experience at your dealership UNSATISFACTORY, because after recently having my oil changed I have discovered that every scheduled oil change I received previously from your dealer UNSATISFACTORY, because after recently having my oil changed I have discovered that every scheduled oil change I received previously from your dealership, was NOT done with the recommended oil rating. The only oil recommended from the manufacturer is 5w30 or 10w30, but I received 5w20. The excuse I received for technicians installing 5w20 ranged from "It's a computer error," to "The bulk oil is used in all the cars," including my own Nitro, to "I guarantee it won't cause a problem." Even though it is not the recommended viscosity. How could the dealership of all places ignore the manufacturers recommendations for (5) straight oil changes. I believe a fair way to compensate me for their mistake would be to extend my warranty to the next highest mileage interval at no charge to me. This would indicate to me that Chapman Dodge stands behind the quality of their work and is not worried of a future problem arising from this mistake. At this point I feel like I have paid for oil changes that could or already have shortened the life span of my engine. Thanks for listening, and considering any and all remedies.\ Adonis Butler 1326 Fiesta Grande Ct. NLV, NV 89031 702-642-2644 hm. 702-807-8666 cl. More

I am a tourist that visits LAS NV the last three years, and had service the last two. I am shocked at how good the service is, and the politeness and comraderie of the employees of the Chapman group, and q and had service the last two. I am shocked at how good the service is, and the politeness and comraderie of the employees of the Chapman group, and quite honestly the entire Chrysler group that I have dealt with while traveling from coast to coast the last two years. I have been serviced in Tuscon, El. Paso, T.X. Orlando F.L. and have been treated so well I am your best spokesperson. I have been telling all my friends and traveling acquaintenances about my admiration of your service, your vehicles, and your company. John W.Klem. More

I have always used your jeep dealer in Henderson [I bought my 2002 Liberty at that location] Another window went belly up and I stopped at this location because it's closer to my home,it was nice to se bought my 2002 Liberty at that location] Another window went belly up and I stopped at this location because it's closer to my home,it was nice to see Bill West at your location, he always took care of me and once again took good care of my problem. I'm not happy with Jeep, you saved $4.oo on window parts and it has cost me about $500.00 so far.If the front windows go bad I'll be buying my new car at the Toyota dealer next door.-Give Bill a raise--Charlie Weakland More

When I got into a fender bender I wanted to take my Patriot to a Jeep dealer for repairs. Tori was extremely helpful with all of my questions. Especially at the end when I was going out of town and had Patriot to a Jeep dealer for repairs. Tori was extremely helpful with all of my questions. Especially at the end when I was going out of town and had to deal with returning a rental car before my car was completed. I appreciate her patience with me. And my car looks good again. More