Chapman Hyundai Scottsdale

I received received excellent service on both of my I received received excellent service on both of my Hyundais since coming here from another dealership. Even though it is further from my home, I ha I received received excellent service on both of my Hyundais since coming here from another dealership. Even though it is further from my home, I have been treated very well and have been given coupons and discounts on service. This is really important as I know that maintenance is necessary to avoid costly repairs later on. I have been taken advantage of and ripped off by another dealer who not only didn't repair my car,but charged way too much money after finding another problem which turned out to be a lie. I will continue to have my cars serviced at your dealership as long as your customer service remains like it is. Very friendly, both Ross and Joe and they are honest and don't try to sell you something that you don't need. More

Ross Bright did an outstanding job of helping me set up my appointment when I stopped by the dealership the week before for service to my 2010 Sonata. The day of my appointment he was prompt in coming to my appointment when I stopped by the dealership the week before for service to my 2010 Sonata. The day of my appointment he was prompt in coming to me and greeting me and remembering me and helping me with the service I needed on my Sonata. This was my first visit to Chapman as I had purchased and serviced my Sonata when I was living in Tucson. Now that I am a resident of Scottsdale I will continute to get service at Chapman and will always ask for Ross Bright as my Hyundai Service Advisor. More

My experience with Chapman has always been positive. I also work as a supervisor for customer service and support, so I know quality when I see it. From buying my car, to the follow up and service, I'm t also work as a supervisor for customer service and support, so I know quality when I see it. From buying my car, to the follow up and service, I'm thrilled with this company. It is obvious they care about their customers and provide world class customer satisfaction. I recently received a card in the mail for $10 oil change. I was blown away by the price and excited to take them up on the offer. When I came in, not only was my oil changed, but my car washed as well....WOW! THAT IS GOING THE EXTRA MILE! I really appreciate everything you do and wish more companys would model themselves by your example. Truely, Erin Scanlin, proud Sonata owner More

I took my car in because it was sputtering. It was early afternoon on a Friday. I discussed the problem with Joe in the service department and he told me that it would probably be Monday before I would get afternoon on a Friday. I discussed the problem with Joe in the service department and he told me that it would probably be Monday before I would get it back because it was late on Friday and on Saturday he only had one technician working but he would try his best. So I expected to spend the weekend without my car. But happily, on Saturday morning I received a call from Joe that my car was already done. I was very glad. More

John was a wonderful sales rep to work with. He answered any and all questions and put up with Bill's "weird" sense of humor. He was patient while we spent a few days doing some figuring and makin answered any and all questions and put up with Bill's "weird" sense of humor. He was patient while we spent a few days doing some figuring and making decisions. Melissa was friendly and very knowledgeable with the finances and title change on our trade in. Overall this was a great experience. More

I like dealing with Russ. He is alwasy professional, friendly and efficient. Thank you for providing Internet access. The waiting lounge is great, I can get work done. The cashiers are fun to talk to. friendly and efficient. Thank you for providing Internet access. The waiting lounge is great, I can get work done. The cashiers are fun to talk to. It is very nice, that you have that coffee machine in the waiting area, even though I rarely drink coffee, but I see other customers relishing it. I have to write 250 characters, otherwise I can't e-mail this. What else can I tell you. Maybe you wished now you would not have the 250 caracter stipulation. I wish Power would not have sold this division, because I myself don't like Chevrolet. But I have to say that your dealership/car maintenance has been very good to me. I am glad you retained the Power employees, because I like dealing with Russ, and I am glad the Power employees were not laid off. Thank you for sending me the discount oil change card, and the nice letter. I actually wanted to reply with a thank you letter, but it slipped my mind. I have to say, I really like my Hyundai, also the next car I buy will even have to be more fuel efficient. Now I am up to over 1100 word, and I hope I haven't bored you. Have a nice weekend. Regards, Karin Brunner More

Very courteous staff. Hyundai cars have proven quality as we have experienced them. We own two Hyundais now and we liked the sales personnel at this office as well as the service manager's orientation lec as we have experienced them. We own two Hyundais now and we liked the sales personnel at this office as well as the service manager's orientation lecture - which he gave to us personally because we could not make the scheduled group presentation. More

I had a very pleasant experience. I'm hoping not to have a lot of car problems in the near future, and therefore not have to be in for service, but when I am in need I will come back. The service was do a lot of car problems in the near future, and therefore not have to be in for service, but when I am in need I will come back. The service was done in a short amount of time and I appreciated the quick turn around. More

I have worked with Joe for about 7 years now and he has always been an honest and caring service manager. He has always made sure that I have been happy with the service that I have received and that I hav always been an honest and caring service manager. He has always made sure that I have been happy with the service that I have received and that I have gotten the most for my money. I have told other friends about his excellent rapore with the customer and that they would be happy with the end result. Joe is an important asset to the Chapman team. More

The service was fast and excellent. Car was washed which was a nice touch. Waiting room was pleasant with good coffee. Employees were friendly and helpful. etc, etc, etc,etc, etc, etc, etc, etc, etc, etc, was a nice touch. Waiting room was pleasant with good coffee. Employees were friendly and helpful. etc, etc, etc,etc, etc, etc, etc, etc, etc, etc, etc, etc,etc, etc, etc, etc, etc, etc, etc, More