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Chapman Hyundai Phoenix

Phoenix, AZ

4.0
1,210 Reviews

999 West Bell Road

Phoenix, AZ

85023

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1,210 Reviews of Chapman Hyundai Phoenix

January 03, 2015

Bait and switch on price Don't believe internet price quotes, email price quotes, or price quotes via phone from this dealership. I had documentation of price quotes for sp More

by CarBuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Veda Schreiber
Jan 05, 2015 -

Chapman Hyundai Phoenix responded

Dear Car Buyer: Thank you for taking the time to share your concerns with us. Being a partner of TRUE CAR, we are fully committed to honoring the true car quotes for the specific car and model that is requested by our guests and we apologize for any misunderstanding of the pricing through our partners or via online. We realize that once our guests see and get to drive multiple desired vehicles and really evaluate the equipment that the models and trim levels offer, the original costs shared online can change based on the desired equipment and trim levels decided on. So your situation is alarming and I am very interested to learn more about your experience and the pricing concern. Won’t you please contact me at your earliest convenience at 602-993-3322. Sincerely, Chace Gibbs General Manager Chapman Bell Road Imports 999 West Bell Road Phoenix, AZ 85023

December 14, 2014

Purchase of car Rafael Felix and Mark Shaffer made my car buying experience a dream come true! They were friendly, informative, showed a willingness to go above and b More

by pamelaswartz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Felix Mark Shaffer
November 09, 2014

TOP NOTCH Salesman: Tim Mitchell Tim Mitchell did an outstanding job when I decided to purchase my Hyundai Santa Fe Sport. His professionalism was Top Notch not to mention his frien More

by berdie4golf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Mitchell
November 04, 2014

go to a different dealership! Don't buy a car here & DON'T BUY ANYTHING FROM PAULO PENA! Long story short, me & my fiancé were in the market for a 2011 Hyundai Sonata limited. Thi More

by greg vomero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paulo Pena
Nov 07, 2014 -

Chapman Hyundai Phoenix responded

Dear Mr. Vomero: Thank you for sharing your experience. We are alarmed to hear about your situation and apologize for this behavior. We do not condone such conduct and we have started an inquiry regarding your comments. As for your vehicle, please be assured that all of our certified pre-owned vehicles go through an extensive 150-Point Comprehensive Inspection. Please allow us the opportunity to share with you all the details we have related to your vehicle including what was replaced and repaired before your purchase. Please contact our customer relations division directly at 602-866-6171 to get all the details. Again, we apologize for your experience and appreciate your time and business. Sincerely, Chapman Bell Road Team

October 26, 2014

First time maintenance Yesterday was the first time I took in my 2013 Accent for routine maintenance to Chapman Hyundai. (I had recently purchased the car from Enterprise us More

by dkonopka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Orris
October 05, 2014

Great service from start to finish....Michael Knowis top shelf.....trim jib,clear concise no baloney sauce, attentive.....try him you'll love him and the de More

by pbenchwick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Russo,Michael Knox
September 20, 2014

Great Long Distance Purchase I live in Idaho but this dealership far surpasses any I found in my home state. I had such a better experience it was worth all the phone calls. Tha More

by justluck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan and J.R.
September 14, 2014

Got The Car I Wanted! Use my credit union's car buying service. They found "my" car at Chapman Hyundai, who quoted a great price. Mike Knox took care of me, got me a fair More

by michael.tierney.1614
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Knox, Steve in finance
September 12, 2014

Bad Credit HELP I was in a tough spot do to some terrible credit situations that I had not expected. Do to my credit score I was down to a buy here/pay here scenario More

by BOB.MONTGOMERY82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JACK NAGEL
August 29, 2014

First vehicle service Excellent service staff. We have always had the most excellent and courteous service from Chapman Hyundai. They have gone out of their way to make s More

by George Joiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Trader
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