Chapman Hyundai Phoenix

HORRIBLE EXPERIENCE BUYER BEWARE! DISHONEST SALES MANAGER AND GM. Waited over two hours to pick up my new car, I was told it was getting detailed while I waited. After two hours I had DISHONEST SALES MANAGER AND GM. Waited over two hours to pick up my new car, I was told it was getting detailed while I waited. After two hours I had to leave due to previous engagements, I left a review referencing my extended waiting period. I then informed Brian Curci the sales manager of this and he offered to reimburse me if I took more time out of my day to get the car detailed at a third-party location. I was annoyed because I had already waited two hours under the impression the car WAS ACTIVELY being detailed. Because I unfortunately had no choice at the time and trying to avoid having to take an Uber home from picking up my first new car, I took him up on his offer. After acting in good faith and getting the car detailed I then emailed Brian the receipt as instructed. After no response I sent follow-up emails to confirm he received the receipt and hopefully sent the check to the correct address. He informed me because I was honest about my wait time they would no longer reimburse me for the detailing. This whole ordeal took over four months and dozens of emails to different people for me to convince the corporate office that they needed to honor their agreements. They still HAVE NOT. They offered to cover a portion of the cleaning and that was it. They mailed me gift cards for the portion they covered when originally they said they would mail a check. Having just bought a new car I really needed something to deposit so it could help with the car payment, not necessarily gift cards with no cash value. Overall this was an absolutely disappointing, unnecessarily stressful, horrible first time car buying experience. The kid who sold me the car was fabulous the day I bought the car I had no issues except for an unexpected $2000 price increase but that’s to be expected when you go to a dealership. What is not to be expected when you go to a dealership is to be completely lied to and taken advantage of as a new time car buyer. So buyer beware very dishonest car dealership I would not trust any of the GM’s or sales managers you are better off going to some sketchy guy on the corner because he’ll give you the same treatment probably just a better deal. More

Quick, efficient service with a smile! Would like the opportunity to turn off TV or switch to music when everyone in waiting room is working, but that’s not really relevant. Would like the opportunity to turn off TV or switch to music when everyone in waiting room is working, but that’s not really relevant. More

What happened to my original review. My car has been there since Dec 1st. Still there. I don't see that review. Just a bunch of nice ones. My car has been there since Dec 1st. Still there. I don't see that review. Just a bunch of nice ones. More

Love my new Tucson from Chapman Hyundai on Bell Rd in Phoenix. Raffy is awesome. He set up my new car specifically to me and my personal preferences that he picked up on just by conversations we had and Phoenix. Raffy is awesome. He set up my new car specifically to me and my personal preferences that he picked up on just by conversations we had and knowing the product. This was a stress and hassle free experience. 100% ask for Raffy! More

Rafael was wonderful throughout the entire process!!! Thank you Rafael, thrilled with my new vehicle Thank you Rafael, thrilled with my new vehicle More

I wanted to recognize Rita for stepping up , and giving exceptional help in a customer service issue that she didn't even have to be involved with. She did a great job, and is a credit to the dealership! exceptional help in a customer service issue that she didn't even have to be involved with. She did a great job, and is a credit to the dealership! More

The staff are always nice and friendly at this location all the time I prefer this location all the time I prefer this location More

We had a great experience at the dealership with Souzane and Michael as they were easy to work thru the process of our purchase of our 2022 Palisade this week. Souzane call the next day to check if we had and Michael as they were easy to work thru the process of our purchase of our 2022 Palisade this week. Souzane call the next day to check if we had any questions and again the next day.👍. I would suggest those who are looking to purchase you car you can deal with Champman Hyundai More

Excellent experience; the whole staff helpful and friendly and want to help, Suzanne helped us pick a car for my wife and helped us understand terms and warranties. She went above and beyond to get u friendly and want to help, Suzanne helped us pick a car for my wife and helped us understand terms and warranties. She went above and beyond to get us the right solution. If she wasn't there I don't think we will buy the car. Thank you, Suzanne. Thank you Chapman Hyundai Phoenix. More

I found Chapman Hyundai online while we were moving from Nebraska to Arizona. My car was having an issue, but due to the holiday weekend, we couldn’t get it to the NE dealer before our scheduled move to AZ. Nebraska to Arizona. My car was having an issue, but due to the holiday weekend, we couldn’t get it to the NE dealer before our scheduled move to AZ. The issue continued on the drive out & I called 2 AZ dealers in Scottsdale/Phoenix to get an appointment as soon as possible. The first dealership I called, Earnhardt Hyundai in North Scottsdale, didn’t answer the service phone despite calling 5 separate times and when someone finally answered, it was a rude woman who really didn’t care about our issue. I ended up calling back one more time after speaking with Hyundai Customer Care, no answer again, but I left a message with reception asking for a call back & never received one. Needless to say, I wasn’t about to give Earnhardt my business! I called Chapman next and had a totally opposite experience. They were friendly, understanding, helpful & efficient. Setting up the appointment was very easy, checking in was easy, (everything could be done online), my service report was emailed to me as well as a follow up phone call from Joe Bartizal, my service advisor, explaining the findings & repair needed. He even went so far as to check with my N.E. dealership for my service records to make sure I didn’t double up on services. I couldn’t get the car right away, so they had a plan for me to pay online & pick the car up in the evening from sales. As someone brand new to the state, I very much appreciate the care & attention they took. Thank you, Joe, and Chapman Hyundai Phoenix! - Jeanne Smith More