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Chapman Hyundai Phoenix

Phoenix, AZ

3.9
1,208 Reviews

999 West Bell Road

Phoenix, AZ

85023

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1,208 Reviews of Chapman Hyundai Phoenix

January 21, 2017

Dissatisfied Michael Cialdella is the only great thing this dealer has. Very dissatisfied with how customers are treated and deceptive practice. PAY ATTENTION TO D More

by l.sanchez1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnny Rodriguez, Michael Cialdella
Jan 27, 2017 -

Chapman Hyundai Phoenix responded

l.sanchez1982 We are sorry to hear about how you were treated in the dealership. I want to assure you that Chapman strives to give the best customer service experience to new and returning clients. I would like to hear more about you recent experience and what all took place. Feel free to email me at Samayala@chapmanchoice.com or call me at 602.993.3322, to discuss further. As for your purchase we are glad to hear that Michael was able to assist you & get you into your new car. Thank you again for letting us know about your visit and look forward to speaking. Sam Ayala General Sales Manager

January 20, 2017

ed's reveiw I am much satisfied with my purchase of my car from your dealership at Chapman Hyundai. I really appreciate Mr. Young Yoon's service to me as a dealer More

by edyoon5858
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young Yoon
Jan 25, 2017 -

Chapman Hyundai Phoenix responded

edyoon5858 Glad to see that Young was able to assist you thru the process of getting a brand new car! If you have any question on your new car please stop by and see Young! You can also reach Me via email at Samayala@chapmanchoice.com. - Sam Ayala, GSM

January 20, 2017

Best decision of my life I came into Hyundai with no thought of purchasing a new vehicle, but the staff really cared about me and provided me with best service ever! They were More

by e.ojeda09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Diaz
Jan 25, 2017 -

Chapman Hyundai Phoenix responded

e.ojeda09 Happy to hear that you are enjoying your brand new 2017 Elantra- what a great car!! That is the best selling car for Hyundai and I bet you know why after having it for a bit! We lile to make sure that we provide our employees and customer a fun place to conduct business. We believe that if we take care of our employees they will Go out of their way to take care of our customers! If you have any questions feel free to email me at Samayala@chapmanchoice.com. -Sam Ayala, GSM

January 20, 2017

OVERALL REVIEW VERY FREINDLY AND NOT HARD SELLING, WHICH WOULD HAVE SENT ME BACHK OUT THE DOOR, I HAD TO RETURN THE FIRST CAR AS I WAS NOT COMFORTABLE WITH THE SEAT. More

by ushd7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Felix
Jan 25, 2017 -

Chapman Hyundai Phoenix responded

ushd7 Thank you for your purchase and glad to hear that we were able to find just the right Santa Fe for you. As you found out we not only take care of our customers during the sale!! The real customer service begins after the sale. We want to make sure that all our customers are completely satisfied with their purchase! If you have any questions please email me at Samayala@chapmanchoice.com Thank you Sam Ayala General Sales Manager

January 14, 2017

Best Car-Buying Experience Ever From initial phone contact with dealership through finalization of the purchasing process, best car-buying experience I have had. Salesperson found t More

by susan89890
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Espinosa
Jan 16, 2017 -

Chapman Hyundai Phoenix responded

susan89890 Thank you for the kind words! As you can see we not only strive to provide excellent customer service during the sale but after as well. The real customer service really begins after the sale. If I can assist with anything feel free to contact me at SamAyala@chapmanchoice.com Sam Ayala General Sales Manager

January 13, 2017

Justin Creasy/Santa Fe Purchase I'd buy another vehicle from this dealer and this salesperson again with no hesitation whatsoever. My experience was great. My communication with Ju More

by Michelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Creasy
Jan 13, 2017 -

Chapman Hyundai Phoenix responded

Michelle We are so happy to hear that you had a great experience! As you found out here at Chapman we make the buying process quick and painless. Whether you like to communicate via email, phone or as you did Text message. Enjoy your new car and if you need anything please email me at samayala@chapmanchoice.com Sam Ayala General Sales Manager

January 13, 2017

Greatness I love my car and cant thank ross enough for all his help. He was awesome and caring about what i needed and what fit my budget. I will recommend him More

by keiko2123333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross
Jan 13, 2017 -

Chapman Hyundai Phoenix responded

keiko2123333 thank you so much for allowing Chapman to take care of your vehicle needs! We are happy to hear that you love your new car. I know that Ross will appreciate any one you send to him! If I can assist with anything please email me at samayala@chapmanchoice.com

January 13, 2017

Great experience The process was fun and efficient we did not waste time looking at things I was not interested in and the car was in excellent condition I picked it u More

by orkejames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celso Irizarry
Jan 16, 2017 -

Chapman Hyundai Phoenix responded

orkejames Glad to hear that Celso was able to assist in getting you a car in a fun efficient way! If you have any questions Feel free to contact me at Samayala@chapmanchoice.com Sam Ayala General Sales Manager

January 10, 2017

My Blue Veloster My salesperson Rafael Felix was great. He did an awesome job showing my wife and I the Veloster, she fell in love with the Blue one with the Style pac More

by aalbregtse70178
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Felix
Jan 13, 2017 -

Chapman Hyundai Phoenix responded

aalbregtse70178 Thank you for your business! And I have to agree Rafael is great! He is a prime example of how we do business at Chapman. Rafael had never sold cars prior to joining our team, he was trained the Chapman way! We will appreciate any and all referrals. Besides the Hyundai brand we also carry Genesis and Mazda and over 2000 used cars available. If you have any questions feel free to contact me at Samayala@chapmanchoice.com

January 08, 2017

Great customer service The team provided me with great knowledge, resources and were ultimately the best experience I've had to date! Nick and Rafeal were a great help! Plea More

by kinohkix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Nicholas, Rafael Felix, Justin Creasy
Jan 10, 2017 -

Chapman Hyundai Phoenix responded

Thank you for the kind words. I will make sure that we tell them of your praise. We look forward to helping you with all of your automotive needs. Thanks again. Duane Phillips 602-344-4903

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