Chapman Hyundai Phoenix

All personnel were exceptionally efficient, friendly, and informative during the purchase and vehicle set up. informative during the purchase and vehicle set up. More

Beware you will sign a non-refundable form. They will give you a date as to when the vehicle will arrive. You will not receive a vehicle close to the timing they give you. They make you sign th They will give you a date as to when the vehicle will arrive. You will not receive a vehicle close to the timing they give you. They make you sign that form to retain customers or else they would be at a loss always. Go to a dealership that provides a full refundable payment if they cannot provide a vehicle at a reasonable time. Especially if you're in urgent need of a vehicle More

The took my $1000 as a restocking fee. So the took my $1000 and gave me nothing. I never had car, as car was shipping delayed because of a recall. So the took my $1000 and gave me nothing. I never had car, as car was shipping delayed because of a recall. More

I had gas fumes in the interior of my Sonata. Even though I didn’t have an appointment. I took it in to see Joe Bartizal in the service department. He saw the urgency that I had and was able t Even though I didn’t have an appointment. I took it in to see Joe Bartizal in the service department. He saw the urgency that I had and was able to find time to help me and did. Thank you. More

I've always loved the car and visited the dealership often but buying a car from them was the best experience of my life. They have the most exceptional service I've ever seen and our sales representati often but buying a car from them was the best experience of my life. They have the most exceptional service I've ever seen and our sales representative Souzane Razek was polite and courteous. Thanks for the experience and I love my Hyundai. More

My sales person was Marie. She was a pleasure to work with. Very personable and knowledgeable. She kept me informed and was willing to check on some vehicle items at the end of She was a pleasure to work with. Very personable and knowledgeable. She kept me informed and was willing to check on some vehicle items at the end of the day for me. I would dread going to the dealership in the past, but everything went smoothly and quickly. No games, just a straight forward purchase. I appreciate that, and highly recommend. More

The absolute worst service experience EVER! !! I will never purchase another Hyundai based on the horrible service received at this dealership. This is my 5th and FINALY Hyundai. Worst service e !! I will never purchase another Hyundai based on the horrible service received at this dealership. This is my 5th and FINALY Hyundai. Worst service ever! Disrespectful, condescending and racist. Lost my business FOR GOOD! Great job! More

The dealership is clean professional looking very welcoming, I work with Robert who is a salesman on the floor. Robert is an excellent sales guy does not pressure you to buy but will go out of his wa welcoming, I work with Robert who is a salesman on the floor. Robert is an excellent sales guy does not pressure you to buy but will go out of his way to explain every detail that you’re interested in about the car you’re looking into. He’s very warm and welcoming with a pleasant smile. Robert help me get a car that was hard to get and went out of his way to make sure that I was satisfied with the purchase. I would recommend Robert to every single person who is looking to buy a Hyundai. So if you’re interested in buying a Hyundai definitely ask for Robert he will not be disappointed I stand by my words. More

Rafael has and continues to be a considerate and determined man who just happens to work in sales. He has always had our interests in mind and has been determined to do all he can for us. Having ha determined man who just happens to work in sales. He has always had our interests in mind and has been determined to do all he can for us. Having had family in the industry I know how difficult we buyers can be but he has never been deterred. He is a true asset to the Chapman Group and I would recommend him in a heartbeat to anyone who wants the best bang for their buck. Gene Heaton, Sun City, AZ More

I’m very grateful for the attention and help especially to Robert Sahawneh. Honesty and clarity from the beginning of the negotiation, fair treatment and without pressure. They complied with everything the to Robert Sahawneh. Honesty and clarity from the beginning of the negotiation, fair treatment and without pressure. They complied with everything they offered and beyond, in a record time, they even got the vehicle sooner than expected. I also want to give thanks and show gratitude to everyone else in this dealership, they are very kind people. May God bless you all and your families, Carlos Martinez More