Chapman Hyundai Phoenix

We purchased a 2007 “certified” Hyundai Sante Fe. A few months later we learned the car had gone through the certification process, however; the repairs that were noted, were not repaired. As a result we h months later we learned the car had gone through the certification process, however; the repairs that were noted, were not repaired. As a result we had to spend $170.00 for a rear end alignment and $886.00 for a new set of tires due to the damage caused by the tires that were on the vehicle, but had suffered server damage due to improper alignment. To ad insult to injury, the car was parked outside in your parking facility when we had the hail store. That was another $2,300.00 in damage in which we had to pay the $500.00 deductable and Chapman refused to reimburse us for the deducible. Selling “certified vehicles” that are knowingly damaged and not repaired is just wrong. I WOULD DISUADE ANYONE FROM BUYING A CAR AT CHAPMAN. More

Chapman Hyundai at 999 West Bell Road in Phoenix provided my new 2011 Hyundai Sonata great service. I had the oil changed etc. Jaime Heyns was the service consultant who took care of my car. She was able t my new 2011 Hyundai Sonata great service. I had the oil changed etc. Jaime Heyns was the service consultant who took care of my car. She was able to fix my fuel filler door which was not properly aligned. She had it fixed without having to replace the entire fuel filler door. I did not buy my Sonata at Chapman Hyundai in Phoenix...I bought it at another dealership. The dealership where I purchased my Sonata said that the fuel filler door had to be replaced and painted. They never got back with me....it has been way over 2 months. Chapman Hyundai (Jaime Heynes) said only a couple of screws needed adjustment to fix the fuel filler door. Great Service Jaime!!! What was the service department at the other place thinking ???? We'll never know. Thanks again Chapman Hyundai of Phoenix at 999 West Bell Road for your courteous, prompt and efficient service. I really wish I purchased my Sonata at your dealership instead of "Brand X." More

I have been a satisfied client of Chapman Hyundai. They provide truly exceptional Service and cares for their Customers. I would send anyone to Chapman Hyundai. I trust them completely. They are a full provide truly exceptional Service and cares for their Customers. I would send anyone to Chapman Hyundai. I trust them completely. They are a full service shop, so I never go anywhere else. More

Of all my years dealing with dealership personnel Jaime is by far the BEST! She is polite, courteous and attentive to the customers needs. Every time I've been to the dealership for service or warranty w is by far the BEST! She is polite, courteous and attentive to the customers needs. Every time I've been to the dealership for service or warranty work she makes the experience worthwhile. The sales staff could learn from her! More

I had previously worked with Wally Bryner when I got my Genesis. I was very pleased with that experience so I asked for him when I was in the market for another car. He worked very hard to get the car I w Genesis. I was very pleased with that experience so I asked for him when I was in the market for another car. He worked very hard to get the car I wanted at the price I wanted. But at the same time I did not feel pressured or rushed. This is quite an accomplishment since most dealings with car salesman are almost always dreadful. Patricia was great to work with. Lots of energy and good at explaining all the options. She has a great personality and made the boring paperwork part go quickly and pleasantly. The managers in the sales office that work the deals were quick to give an answer and very fair. They did not keep me waiting endlessly to wear me down as I have had done in other dealers. More

Really appreciate the emailed diagnotic report of needed work. Jaime was very thorough at explaining the work done. Too bad your prices are not competitive but I think I understand why. Thank you for washin work. Jaime was very thorough at explaining the work done. Too bad your prices are not competitive but I think I understand why. Thank you for washing my car after work was done; it is a nice "extra" for customer service. More

very fine work & was performed in a short time, even faster than i was tolled. every body there was so friendly and nice. as an overall experience it was just so great to have been there. I would di faster than i was tolled. every body there was so friendly and nice. as an overall experience it was just so great to have been there. I would diffendly recommend there dealership to all of my friends and family and I hope you all have a great day to. More

Everything went great. I brought the car in for an alignment since it had four new tires. I also was overdue for a serive of oil change. Jaime was very friendly and prompt even though I was late. T alignment since it had four new tires. I also was overdue for a serive of oil change. Jaime was very friendly and prompt even though I was late. There were donuts and tea. I was comfortable, and the car was washed following the service. Thank you. More

I have worked with Jamie for some time and I have always found her to be a steller employee. The quality of her service, caring and friendliness is the reason I keep coming back to the dealership. You are found her to be a steller employee. The quality of her service, caring and friendliness is the reason I keep coming back to the dealership. You are most fortunate to have such a fantastic employee! More

I've always gotten superior service at Chapman's. Jaime is the best! She always has a smile and is so nice. I'd give her a "20" if I could. I purchased my Sonata from Chapman's a year and a half ago and is the best! She always has a smile and is so nice. I'd give her a "20" if I could. I purchased my Sonata from Chapman's a year and a half ago and I just love it. The only thing is, it's not red. Oh well, maybe next time... Thank you. Sue Vasconcellos More