Chapman Hyundai Phoenix

Jaime couldn't have been more helpful or polite. She was very thorough with telling me the issue with my sun roof and informaing of the other services they recommended. When I called for my appointment Jai very thorough with telling me the issue with my sun roof and informaing of the other services they recommended. When I called for my appointment Jaime was very accomodating with scheduling my appointment when it was convenient for me and explained the service process very well. More

Very friendly and professional to work with. He was curtious and prompt to help me and answer my questions. The waiting area was clean and comfordable while waiting. As promised, I was not charged fo curtious and prompt to help me and answer my questions. The waiting area was clean and comfordable while waiting. As promised, I was not charged for any service and I didn't have to wait very long. More

Jaime heyns is the biggest reason I go to Hyundai for service. She is very professional and knowledgeable about my Hyundai Santa Fe. Always gets it done right the first time. If she went to Ford or GM b service. She is very professional and knowledgeable about my Hyundai Santa Fe. Always gets it done right the first time. If she went to Ford or GM because of more money, that is where I would take the Hyundai. It would be kinda difficult with the different brand at those places but she could make it work. You might think about raising her pay grade soon. Thanks once again Patrick Small 602-448-3131 More

Outstanding!!!!!!!!!! Great!!!!!!! Prompt!!!!!!!!! Cheerful!!!! Readily accessable to where I live and work. Trust this dealership w/my car. Honest/thorough!!!!!!!!I work at nite and usually I can dri Cheerful!!!! Readily accessable to where I live and work. Trust this dealership w/my car. Honest/thorough!!!!!!!!I work at nite and usually I can drive in during the day and go right in without an appointment and get the car service. More

I have been taking my car to this dealership for service and repairs for several years. I have always had superior service. The staff is very courteous and friendly. They take the time to answer all my q and repairs for several years. I have always had superior service. The staff is very courteous and friendly. They take the time to answer all my questions. I never have a problem scheduling a lst minute appointment. More

First of all, our sales person - Robert Sunseri - was the best and most understanding of all the people we dealt with. He was professional, listened to us, did what we asked and he said he would do, and was best and most understanding of all the people we dealt with. He was professional, listened to us, did what we asked and he said he would do, and was a pleasure to work with. He rates a 5 +. Secondly, before we went to the dealership, we had arranged financing through Bank of America, who supposedly is a partner with this dealership. We understood all we had to do was give the letter we received from BoA and the finance department would take care of the rest. Unfortunatley, during the car buying experience, we also had to deal with a John Lewis and a Marcos (Financing)and too many others. Neither of the two was professional or listened to what we had to say. John, in fact, called with a rude message and his words left on my cell phone were "I don't think you realize the seriousness of the situation." concerning the car we had ordered. John did not listen when Rob had told him we had made an appointment to take care of the paperwork on the car. When I spoke to John in person, he continued to not listen and, when I finally told him that "if he would stop talking and listen to me", we could get this all resolved. Truly, at that point, I was ready to scrap the car deal and start with another dealership. John, by the way, had previously inserted himself into an earlier conversation Rob and Elizabeth and I were having, trying to brow-beat us into buying a car we did not want, even though Rob had asked him not to talk with us. On the day the car was ready for us (we had to order the car since the one we wanted was not available anywhere), we were told to meet with a Marcus (I don't know his last name) from financing. We did not need any financing but Marcus proceeded to ask personal information from Elizabeth concerning financing the car. When I stepped in, since we had been told by two other people that we did not need any paperwork to finance the car) I became loud although I do not think I was yellling. Marcus said to me, "Sir, you need to calm down." and told me I was yelling at him, that he would not sit there and let me do that, which set me off again. Marcus would not listen to the fact that we had a letter from BoA stating, "Bank of America does not require the customer to re-apply nor do you need to pull the applicant's credit report as the applicant is already in our system. There is no need to pull the applicant's credit report or provide the applicant with a Risk Base Pricing Credit Score Notice as these actions were completed during the application process." He continued to tell us that he could not let us leave the dealership with a car and no promise of payment, although we had put a total of $4,000 down on the car, including our trade in, and had the letter from BoA. Finally, when I asked Rob (salesperson) to help us out, Rob did and we got everything straightened out. After that, I told Marcus that "if he would shut his mouth and listen to us", none of the problem would have occured. He then proceeded to berate me again, saying I told him to shut up and that he would not take that from me. Elizabeth finally had all the papers signed and we left. I was still upset and Elizabeth was stressed from the whole experience. In conclusion, I want to say that the experience was terrible,a 0 on a scale of 1 to 10, and not one I would do again at Chapman Hyundai. My new slogans for the Chapman Hynudai dealership is "The customer is always WRONG!" and "We pride ourselves in NOT listening to our customers." I want to repeat that the salesperson - Rob - was excellent and a good salesperson. He was the type of person we thought we would be dealing with all along. More

My husband and I were very impressed with our sales person, he was very knowledegable on the vehicles and pricing and financing options. I have to say, he was a very good salesman and he sold me a car person, he was very knowledegable on the vehicles and pricing and financing options. I have to say, he was a very good salesman and he sold me a car when I was sure I was going to buy a truck. That is not a easy task, ask my husband :) Thank You Jim & Jeannie Buechele More

The customer service, workmanship, and general atmosphere is very positive. I would not hesitate to recommend this dealership. I did ask to have a rattle checked out, and the Tech did not hear it. It still r is very positive. I would not hesitate to recommend this dealership. I did ask to have a rattle checked out, and the Tech did not hear it. It still rattles at about 30mph. to over 45. It is distracting. The good news is that Ms. Heyns told me that if I experience this again, to just bring the car in. I'll do it when I can. I consider this a "positive", and I know the problem will ultimately be resolved. Bernard Fortunoff More

The reason I gave the 'great' scores I did is because they are true. I have never failed to receive: 1. immediate greeting and care when dropping off my car 2. friendly/attentive responsiveness from AL they are true. I have never failed to receive: 1. immediate greeting and care when dropping off my car 2. friendly/attentive responsiveness from ALL Chapman Hyundai service associates 3. excellent performance of work requested 4. respect for my time. It is unusual to receive consistent good service from many businesses today. Chapman Hyundai is a business I can come to with complete confidence that I will be happy in every way with the experience. Thank you again, Larry Mott More

I had to leave my car on Friday night around closing time due to a mechanical problem with my car. When I arrived at 7am Jamie had the service order written and it was ready to go into the shop for repair. due to a mechanical problem with my car. When I arrived at 7am Jamie had the service order written and it was ready to go into the shop for repair. Jamie got my car back to me in a little over an hour, I did not expect to get my car back so quickly on a Saturday. Chapman Hyundai truly has exceptional service and I would recomend it to family and friends. More