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Chapman Hyundai Phoenix
Phoenix, AZ
1,210 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,210 Reviews of Chapman Hyundai Phoenix
December 18, 2013
I brought my Sonata in for recall of stoplight switch. They claimed to have inspected my car and told me that I needed my rear brakes replaced because the pads were less than 3mm remaining. They also want They claimed to have inspected my car and told me that I needed my rear brakes replaced because the pads were less than 3mm remaining. They also wanted to replace the transmission fluid, coolant and power steering fluid at a cost of $250 for brakes and total cost of approx. $800. A couple of weeks later, I went to a local chain specializing in brakes and they quoted a price of better than $100 less. Much to my surprise after spending about an hour of their and my time, they took me over to my car and showed me that my rear brakes had better than 5mm of pad left and I DID NOT NEED ANY BRAKE SERVICE AT ALL! For this inspection they charged $0. Nothing! Needless to say Hyundai did not offer to show me the worn pads. (most likely because they did not exist). This only leaves the two explanations: Their service dept. is grossly incompetent, and/or they are dishonest and looking to generate income with false warnings about dangerous brake issues. My guess is both. More
by garydmaui
Employees Worked With
Ms. Hayne I don't have her name in front of me but she was the service PR person
October 14, 2013
I brought my 2007 Sonata in for some work and was informed about a leaky valve cover gasket. The good news was that it was covered under warranty at 90K. Fast forward 9/10 months later and I have 104 informed about a leaky valve cover gasket. The good news was that it was covered under warranty at 90K. Fast forward 9/10 months later and I have 104K on the car now and I was informed by a 3rd party repair shop that I again have a leaky valve cover gasket. Took it back to Chapman and they confirmed that it was indeed leaking but they couldn't cover under cars original warranty (100K) or the party warranty 12 mos OR 12K which ever comes first. Unfortunately, I wasn't in need of any services that would have uncovered the valve cover gasket until I needed work done and this is how I found out. Sadly, I contacted both HyundaiUSA and the dealer (service mgr) and basically they said it was up to the other party to give their blessing for "goodwill". This didn't happen either. Valve cover gaskets typically last 8-10 yrs or even the life of the car so this is not a part that goes bad very often. Still I feel that I shouldn't have to pay for a new gasket ($630 est from Chapman) after only 9-10 mos driving. This is the first time I have ever had an issue with the dealer/Hyundai. I am now going to have it repaired much cheaper at an ASE 3rd party that I have had success with in the past. Sad, that even though this is my 2nd Hyundai and 2nd Sonata it might just be my last. They are not under any legal obligation to take care of me but...if I were doing business with a "mom n pop" shop, I'm sure they would have taken care of this. There is just no legitamite reason why a valve cover gasket should go bad after such a short time and can't afford to go through this every 9/10 months. I really feel let down by both Hyundai and Chapman. btw, the only person who has power in a situation like this is Hyundai's district parts manager and good luck with getting to speak with him. Hyundai has a weird way of taking care of people who have been loyal customers in the past. The car has been exceptional and had no previous bad experiences at this dealer for this car. One more thing, HyundaiUSAs customer service dept, unfortunately, has no teeth and is only good for logging a complaint, praise, or need information. More
by AndysReview
Employees Worked With
Matt Trader
September 11, 2013
I went in to window shop for a Four wheel drive; but when I spotted the Sonata, I fell in love, but thought I couldn't afford it. Ron Hodge was very knowledgeable and helped me get the best deal possible wi I spotted the Sonata, I fell in love, but thought I couldn't afford it. Ron Hodge was very knowledgeable and helped me get the best deal possible without the "High Pressure" or "Double Talk" of other dealerships. I couldn't be happier with my experience. More
by DrBeaBea
Employees Worked With
Ron Hodge
August 01, 2013
7/25/13 date of occurrence, 1pm - 3:30pm I owned this car since 1/15/98. I am a single female boomer. I was looking to buy a used Hyundai. My first visit was not very productive but my 2nd was a disas car since 1/15/98. I am a single female boomer. I was looking to buy a used Hyundai. My first visit was not very productive but my 2nd was a disaster. The second time I went in I had made an apt. The sales rep himself was pleasant and informative as he could be (Rafael Felix). He keep trying to get me to get a new car or to lease a new car. I thought ok so I will check it out. My current vehicle is a 1996 Hyundai, with 64,500 original miles on it. The car's a/c works fine as does the heater and I have a column on the steering wheel lock. This is not to imply that my car is in mint running condition, but it is certainly not ready to give out today. There are no dings or dents although it could use a coat of paint. Does need CV boots and brake pads. It so happened that I did have a tire that was flat and I was using the doughnut. I go in to meet with the car sales man that I had the appointment with. He really wanted me to check out the new cars. I really wanted a used Hyundai about 2 years old with less than 30,000 miles on it but I thought what harm could there be in lQQking. I gave him my car keys for the guy to give me an estimate. He made me sign a paper of consent to get the appraisal which I said up front if there is a charge for the appraisal don't do it (I also wrote this on the paper prior to signing it.. And off we went for a test drive, I actually did test drive two cars then we returned to the sales room. My car keys were still not returned to me I had to ask for them. I felt like I was being held captive as the salesman and I sat there with him trying to draw numbers out of me and me getting more and more paranoid by the second. Now after finally getting my keys back, the salesman advised that I should seriously consider leasing. I have never leased a car in my life and have no clue as to what it even entails. I was now wondering how much I would get on my trade and maybe it would be possible for me to get a new car. I ask for the amount of trade (Keeping in mind, I had seen other dealership offer $3,000 for a trade in if the car was running or not. The sales manager (not the salesman) after what seemed live forever) actually in a written quote offered $100 (one hundred dollars and no cents). Now I can see (2 hours down the road) we are getting no where and with this quote I wanted out, NOW. The sales man tries to lay a guilt trip on me for not buying a new car. As I get up to leave he wants to introduce to his sales manager which I wanted NO part of and so stated. He lost me at the trade in quote. Now I go outside to find that aside from my donut on the drivers side of my car I have a flat tire on the passenger side. The sales manager and sales man evidentially saw I reached the end of my rope and if they did not put air in my tire (which I honestly think was let out of the tire while I was inside) I was going to call the cops. The sales man goes in and gets this portable air what ever and fills the tire full of air while the sales manager actually goes outside it is over 100+ temp and tries to talk me into a deal while I am waiting to get air put into my tire so I can get out of there. The next day I am thinking I have to take my car in and buy some tires so I go to Discount tires on 43Ave and lo and behold, the manager tested all of my tires as he said they all looked low and none were consistent with the air pressure. I asked if he found this odd, he said he most certainly did. So, now I am thinking WTF. Discount Tires tells me originally he thought I might need a new tire where the donut was but after checking out all 4 tires none of them had to be replaced. I almost fainted. He told me to stop by any time for a free air check. I asked what was the charge and God is good, NO CHARGE. Score in my book, Chapman dealership ZERO, Discount tires 100+. More
by lizzazz918
Employees Worked With
Ingles, salesman
June 24, 2013
I used Chapman Auto Body shop for repairs on the right front fender and bumper on my 2008 Mazda CX-7. The repairs took 3 days to complete and upon inspection, several parts were ill fitting or unattached. front fender and bumper on my 2008 Mazda CX-7. The repairs took 3 days to complete and upon inspection, several parts were ill fitting or unattached. The skirt under the fender was loose and the support tabs were broken. The corner molding was loose, as well. The belly plate was loose and was not attached to the bumper properly. Within 3 days of picking up my vehicle, I began to hear noises coming from the front end. I returned to Chapman to have the affected areas looked at to see if that was the cause of the noises. They fixed the skirt and the belly plate but told me the corner molding was "loose on the other side" and that's why it was loose on the repaired side. Overall, it was sub-par workmanship and an unsatisfactory response to my concerns. They test drove the car to listen for the noises and upon return, told me it was not from loose parts but from my CV joint. I drove the car home and went to Cardinale Way Mazda the next morning when I learned the noise was from loose lug nuts on my front left wheel. Only 2 of the 5 were present and my wheel nearly fell off. The wheel had wobbled to the extent that the holes were bored out and oblong. One of the studs was broken off and the others were beyond repair. Cardinale Way replaced the hub and studs and used my spare tire as the original wheel was unsafe for use. DeeAnn at Chapman Auto Body denied any responsibility stating they never touched the wheels. I returned to Chapman Mazda and was told that Chace Gibbs was the General Manager over the body shop. When I informed him of the situation, he was rude and condescending. He laughed and denied any responsibility for the damages. As a result of their negligence and misdiagnosis, the repairs cost $960 ($375 for the hub replacement, $525 for a new wheel, $40 to remove the tire from the original and re-mount on the new wheel, and $20 for the TPS sensor). Buyer beware! Save yourself a headache and choose another dealership. Absolute WORST experience I have ever had with a dealer owned body shop. More
by Criteb
Employees Worked With
Chace Gibbs
June 18, 2013
This was the worst car buying experience I have ever had. I have had to return to the dealership 4 times in the first 30 days to re-sign paperwork. The last time they failed to submit it in time for the len I have had to return to the dealership 4 times in the first 30 days to re-sign paperwork. The last time they failed to submit it in time for the lender to finalize it even though they swore it would be in on time. Now almost 40days into this process they still don't know if I have a deal and their ability to drag their feet when following up with me is astounding. My trade in is now past due because they can't get their communications straight and my credit is worse off now from this whole ordeal then it was after my divorce. I've been told more then once by their staff that they dropped the ball and every time they seem to find it amusing. I have been put through the ringer both financially and mentally from this experience. Buying a used car should not take 40 days and and dozens of phone calls just to find out that the dealer dropped the ball on closing the deal and now I have to bring the car back. Oh and I forgot to mention, I was approved by capital one when this started, after the 30 days of pure crap they have pulled my score has dropped low enough that capital one now will not finance me. This because they waited to long to submit the final papers, now requiring an additional pull on my credit bureau. I will never do business with this company again. More
by dj78
Employees Worked With
Rib Sunseri, Dean Russell
November 14, 2012
VERY BAD SERVICE, THEY WONT RETURN MY PHONE CALLS, THEY JUST SOLD THE VEHICLE AND MADE THERE MONEY AND THEY DONT CAR ABOUT THE REST, DONT BUY FROM THEM YOU WILL BE VERY UPSET AFTER THE SALE. JUST SOLD THE VEHICLE AND MADE THERE MONEY AND THEY DONT CAR ABOUT THE REST, DONT BUY FROM THEM YOU WILL BE VERY UPSET AFTER THE SALE. More
by jjooee
Employees Worked With
STAN AND J.R
September 21, 2012
Another great service experience it chapman Hyundai had to go into have sunroof parts ordered they were arrive prior to my expectation and were installed 3 days ahead of schedule also full detail again gre to go into have sunroof parts ordered they were arrive prior to my expectation and were installed 3 days ahead of schedule also full detail again great job on the wash part. More
by SamAKAclifF
Employees Worked With
justin l
