Chapman Hyundai Phoenix

I brought my 2007 Sonata in for some work and was informed about a leaky valve cover gasket. The good news was that it was covered under warranty at 90K. Fast forward 9/10 months later and I have 104 informed about a leaky valve cover gasket. The good news was that it was covered under warranty at 90K. Fast forward 9/10 months later and I have 104K on the car now and I was informed by a 3rd party repair shop that I again have a leaky valve cover gasket. Took it back to Chapman and they confirmed that it was indeed leaking but they couldn't cover under cars original warranty (100K) or the party warranty 12 mos OR 12K which ever comes first. Unfortunately, I wasn't in need of any services that would have uncovered the valve cover gasket until I needed work done and this is how I found out. Sadly, I contacted both HyundaiUSA and the dealer (service mgr) and basically they said it was up to the other party to give their blessing for "goodwill". This didn't happen either. Valve cover gaskets typically last 8-10 yrs or even the life of the car so this is not a part that goes bad very often. Still I feel that I shouldn't have to pay for a new gasket ($630 est from Chapman) after only 9-10 mos driving. This is the first time I have ever had an issue with the dealer/Hyundai. I am now going to have it repaired much cheaper at an ASE 3rd party that I have had success with in the past. Sad, that even though this is my 2nd Hyundai and 2nd Sonata it might just be my last. They are not under any legal obligation to take care of me but...if I were doing business with a "mom n pop" shop, I'm sure they would have taken care of this. There is just no legitamite reason why a valve cover gasket should go bad after such a short time and can't afford to go through this every 9/10 months. I really feel let down by both Hyundai and Chapman. btw, the only person who has power in a situation like this is Hyundai's district parts manager and good luck with getting to speak with him. Hyundai has a weird way of taking care of people who have been loyal customers in the past. The car has been exceptional and had no previous bad experiences at this dealer for this car. One more thing, HyundaiUSAs customer service dept, unfortunately, has no teeth and is only good for logging a complaint, praise, or need information. More

I went in to window shop for a Four wheel drive; but when I spotted the Sonata, I fell in love, but thought I couldn't afford it. Ron Hodge was very knowledgeable and helped me get the best deal possible wi I spotted the Sonata, I fell in love, but thought I couldn't afford it. Ron Hodge was very knowledgeable and helped me get the best deal possible without the "High Pressure" or "Double Talk" of other dealerships. I couldn't be happier with my experience. More

7/25/13 date of occurrence, 1pm - 3:30pm I owned this car since 1/15/98. I am a single female boomer. I was looking to buy a used Hyundai. My first visit was not very productive but my 2nd was a disas car since 1/15/98. I am a single female boomer. I was looking to buy a used Hyundai. My first visit was not very productive but my 2nd was a disaster. The second time I went in I had made an apt. The sales rep himself was pleasant and informative as he could be (Rafael Felix). He keep trying to get me to get a new car or to lease a new car. I thought ok so I will check it out. My current vehicle is a 1996 Hyundai, with 64,500 original miles on it. The car's a/c works fine as does the heater and I have a column on the steering wheel lock. This is not to imply that my car is in mint running condition, but it is certainly not ready to give out today. There are no dings or dents although it could use a coat of paint. Does need CV boots and brake pads. It so happened that I did have a tire that was flat and I was using the doughnut. I go in to meet with the car sales man that I had the appointment with. He really wanted me to check out the new cars. I really wanted a used Hyundai about 2 years old with less than 30,000 miles on it but I thought what harm could there be in lQQking. I gave him my car keys for the guy to give me an estimate. He made me sign a paper of consent to get the appraisal which I said up front if there is a charge for the appraisal don't do it (I also wrote this on the paper prior to signing it.. And off we went for a test drive, I actually did test drive two cars then we returned to the sales room. My car keys were still not returned to me I had to ask for them. I felt like I was being held captive as the salesman and I sat there with him trying to draw numbers out of me and me getting more and more paranoid by the second. Now after finally getting my keys back, the salesman advised that I should seriously consider leasing. I have never leased a car in my life and have no clue as to what it even entails. I was now wondering how much I would get on my trade and maybe it would be possible for me to get a new car. I ask for the amount of trade (Keeping in mind, I had seen other dealership offer $3,000 for a trade in if the car was running or not. The sales manager (not the salesman) after what seemed live forever) actually in a written quote offered $100 (one hundred dollars and no cents). Now I can see (2 hours down the road) we are getting no where and with this quote I wanted out, NOW. The sales man tries to lay a guilt trip on me for not buying a new car. As I get up to leave he wants to introduce to his sales manager which I wanted NO part of and so stated. He lost me at the trade in quote. Now I go outside to find that aside from my donut on the drivers side of my car I have a flat tire on the passenger side. The sales manager and sales man evidentially saw I reached the end of my rope and if they did not put air in my tire (which I honestly think was let out of the tire while I was inside) I was going to call the cops. The sales man goes in and gets this portable air what ever and fills the tire full of air while the sales manager actually goes outside it is over 100+ temp and tries to talk me into a deal while I am waiting to get air put into my tire so I can get out of there. The next day I am thinking I have to take my car in and buy some tires so I go to Discount tires on 43Ave and lo and behold, the manager tested all of my tires as he said they all looked low and none were consistent with the air pressure. I asked if he found this odd, he said he most certainly did. So, now I am thinking WTF. Discount Tires tells me originally he thought I might need a new tire where the donut was but after checking out all 4 tires none of them had to be replaced. I almost fainted. He told me to stop by any time for a free air check. I asked what was the charge and God is good, NO CHARGE. Score in my book, Chapman dealership ZERO, Discount tires 100+. More

VERY BAD SERVICE, THEY WONT RETURN MY PHONE CALLS, THEY JUST SOLD THE VEHICLE AND MADE THERE MONEY AND THEY DONT CAR ABOUT THE REST, DONT BUY FROM THEM YOU WILL BE VERY UPSET AFTER THE SALE. JUST SOLD THE VEHICLE AND MADE THERE MONEY AND THEY DONT CAR ABOUT THE REST, DONT BUY FROM THEM YOU WILL BE VERY UPSET AFTER THE SALE. More

We've had some problems and it has been difficult getting them resolved. I think it is always going to be a gamble when you buy a used car. them resolved. I think it is always going to be a gamble when you buy a used car. More

Another great service experience it chapman Hyundai had to go into have sunroof parts ordered they were arrive prior to my expectation and were installed 3 days ahead of schedule also full detail again gre to go into have sunroof parts ordered they were arrive prior to my expectation and were installed 3 days ahead of schedule also full detail again great job on the wash part. More

Beware of this dealership. They either have inexperienced staff or are trying to scam innocent customers with unnecessary expenses. I had a problem with my car having an audio problem and some vibration. Aft staff or are trying to scam innocent customers with unnecessary expenses. I had a problem with my car having an audio problem and some vibration. After spending 4 hours waiting at the dealer ship with no feedback from the service manager and being ignored she came back and told me that the radio needs to be replaced and the wheels and rim needs to be replaced as well with a cost price of $5500. Both are not covered under warranty. In trying to contact the owner or one of their general managers I was always referred back to the same lady who curtly told me to contact Hyundai if I need to take up further. She was not helpful at all. On taking it to a different place I was told that there was nothing wrong with the radio and the fuse needed to be replace. The vibration had nothing to do with the wheels. I am still in shock on how close they came to ripping me off and am still upset all the stress and sleepless nights they gave me the last 2 months. More

My wife and I had an excellent experience with this dealership and Nick Nicholas, the "internet or fleet" manager. We had sent emails to the dealerships in the greater Phoenix area, as well as the Tuc dealership and Nick Nicholas, the "internet or fleet" manager. We had sent emails to the dealerships in the greater Phoenix area, as well as the Tucson dealerships. After reviewing the various offers, and speaking with representatives, we found the offer from Chapman Hyundai Phoenix to be the best. It included delivery to our door (we are about 100 miles away) by Nick Nicholas, himself. Everything was just as Nick promised. He had found the model we were looking for, the interior and exterior color, the packages (no more, no less). Just what we agreed upon. Nick spent an hour with us that Saturday morning reviewing the car's features and going over the nuances of the electronics. Simply a great buying experience. Thank you, Nick and Chapman Hyundai Phoenix. More