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Chapman Hyundai Phoenix

Phoenix, AZ

3.9
1,208 Reviews

999 West Bell Road

Phoenix, AZ

85023

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1,208 Reviews of Chapman Hyundai Phoenix

March 08, 2014

Yes me and Nathan are extremely satisfied with our car, the price , and both sales professionals. We completed our purchase with Paulo Pena. But I came the day before and was working with Allan Hartley. Al More

by Fejohnson87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Pena and Alan Hartley
March 08, 2014

I took my Elantra in for an oil change and tire rotation. In all my years of owning a car (which is well over 30 years), this is the first dealership that really does provide A+ customer service. Even thou More

by AnneA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Heyns
January 31, 2014

Jaime Heyns was pleasant and very helpful. She keeps a good eye on my service needs. Jaime also explains what needs to done Jerry Potts. More

by jgp1942
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Heyns
January 31, 2014

I bought my Hyundai in 2001 and have had very little trouble with it. Jaime Hayna is the service consultant I work with and she is always very friendly and competent. I was in to the service dept last More

by shirljean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Heyna
January 24, 2014

I've been stopping in the past few weeks with questions on my genesis sedan. I've had over 30 cars in my lifetime and a masters in physics. I just could not figure out some of the things on this More

by physicsmaster70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ms. jaime heyns
January 24, 2014

This service visit was as painless as all previous visits. The employees are courteous, competent, and anxious to please. I came to this Dealership because a local competitor was difficult to deal wit More

by azbernster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Heyns
January 23, 2014

Mr. Pena was a very professional and helpful salesman in negotiating the sale of a much better, more wanted vehicle and worked very hard to make the experience as comfortable and quick as possible. I feel h More

by kisling1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
paulo pena (5),justin lenocker (5),DeeAnn Larsen (5),tracie kriol (5)
January 18, 2014

Justin lenocker is very helpful honest and friendly. I always schedule any services with him. He makes sure the job gets done correctly and in good time. In the future i Will continue scheduling appointme More

by cvmv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin lenocker
January 18, 2014

Justin lenocker is very helpful and fast, always has a smile on his face, and gets you in and out. I won't go anywhere eles. More

by jaynav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Lenocker
December 18, 2013

I brought my Sonata in for recall of stoplight switch. They claimed to have inspected my car and told me that I needed my rear brakes replaced because the pads were less than 3mm remaining. They also want More

by garydmaui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ms. Hayne I don't have her name in front of me but she was the service PR person
Jan 10, 2014 -

Chapman Hyundai Phoenix responded

Hello Gary, Thank you for bringing this concern to our attention. Although is distressing that you feel this way, we appreciate the opportunity to research and respond. We have attempted to contact you via email and phone, but unfortunately our efforts to discuss this further have been unsuccessful. So with the limited information, we would like to apologize for any misunderstandings regarding our brake diagnosis and the price that we submitted to you. We certainly don’t claim to be less expensive than any independent shop that specializes in just brakes, and we rarely escort any guests into our technicians’ facility due to the liability. However, since we stand behind our trained technicians with their continued training and use of state of the art tools and equipment, if your concerns were brought to us as the vehicle was still in our care, we could have found a way to share our findings. Again, we appreciate the time you have taken to share your concerns and comments. Please contact me directly should you wish to discuss further. Sincerely, Tracie Kriol Customer Relations Manager 602-866-6171 Chapman Bell Road Imports Hyundai / Mitsubishi 999 W. Bell Road Phoenix, AZ 85023 TracieKriol@chapmanchoice.com

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