Chapman Hyundai Phoenix

Bad service After speaking with the Service director Matt Trader, I now understand why they have such poor customer service. I have spent over 30K in the past te After speaking with the Service director Matt Trader, I now understand why they have such poor customer service. I have spent over 30K in the past ten years with Chapman and must say I have never been treated so poorly in my life. I brought my Hyundai Santa Fe in for an oil change and asked them to check out a headlight that was not working. I explained that I bought an 8 dollar light bulb, replaced it, and the light still was not working. The service guy tries to tell me that I replace the wrong light bulb and charged me 60 bucks! Ok Maybe I am an idiot and don’t know a burnt light bulb when I see one (don’t think so but I like to pick my battles), but 60 bucks? Jason then told me that I needed front and back brakes. I asked him which was worse front or back. He replied back and I authorized him to replace them. While driving home I noticed a horrible vibration when applying my breaks, so I brought them back. Jason first told me it was because they rotated my tires. (I don’t think so) Then he tries to tell me that it was because my front breaks needed replacing. Please keep in mind that I had no vibration when I went in to Chapman, so why after replacing the back breaks do I have a vibration? Out of the “goodness of their heart FREE of Charge” they turned the rotors on my front breaks and the vibration went away. Lol Well I drove from Chapman to Just brakes and they confirmed my suspicions. When turning the back rotors, they did not test drive the car and gave it back to me. Rather than admitting to me what really happened, they try to make me think that it was my Front brakes causing the vibration. When I called the Sales director, to tell him what happened, he was quite arrogant and was worse then his customer service rep. Good service starts with good leadership, and the service director was quite a piece of work. Lesson well learned! NEVER will give Chapman a dime of my money again. More

Everything about my car purchase experience was GREAT!!! Everyone was friendly, listened to my request and meant every one of them. Thank you for making this experience so great. Everyone was friendly, listened to my request and meant every one of them. Thank you for making this experience so great. More

I have been a customer of Chapman Hyundai Phoenix since June of '09. Jamie is my service consultant and I couldn't ask for better service. She is so very nice and knowledgeable to boot. The customer s June of '09. Jamie is my service consultant and I couldn't ask for better service. She is so very nice and knowledgeable to boot. The customer service is great there and it means a lot. Especially when there seems to be such a lack of common courtesy in the world today. More

Yes me and Nathan are extremely satisfied with our car, the price , and both sales professionals. We completed our purchase with Paulo Pena. But I came the day before and was working with Allan Hartley. Al the price , and both sales professionals. We completed our purchase with Paulo Pena. But I came the day before and was working with Allan Hartley. Alan had me sold the first night, and when I brought my fiancé the next day Paulo definitely sold our sonata turbo to Nathan. Thank u More

I took my Elantra in for an oil change and tire rotation. In all my years of owning a car (which is well over 30 years), this is the first dealership that really does provide A+ customer service. Even thou In all my years of owning a car (which is well over 30 years), this is the first dealership that really does provide A+ customer service. Even though it was only an oil change and tire rotation, Jaime made me feel as if I was as important as any other customer that walks through their doors. They did provide a free car wash, which isn't unusual with dealerships nowadays, but they actually wiped down the inside of my car as well. I know I've only had my new Elantra for 6 months, but so far I'm very impressed with their service department. Thank you for a great experience. More

Jaime Heyns was pleasant and very helpful. She keeps a good eye on my service needs. Jaime also explains what needs to done Jerry Potts. good eye on my service needs. Jaime also explains what needs to done Jerry Potts. More

I bought my Hyundai in 2001 and have had very little trouble with it. Jaime Hayna is the service consultant I work with and she is always very friendly and competent. I was in to the service dept last trouble with it. Jaime Hayna is the service consultant I work with and she is always very friendly and competent. I was in to the service dept last Friday and while I was sitting and waiting for my car, I was talking with 2 other women. They both had expressed that the only reason they have their cars serviced there is because of Jaime. I told them she was the reason I get my car serviced there also, even though the dealership on Camelback is right down from my work. I wouldn't change for the world. I had my drivers side light put in last Friday and on Sunday realized even though the light had been installed, my blinker and parking light beside it did not now work. I gave Jaime a call and she worked me in as soon as I had time available from work. She apologized and said they would take care of it quickly, which they did today. I will be considering a new car this year, most likely another Hyundai and will make sure it is Jaime I go to. I know you are proud to have such a good representative for your company. Sincerely, Shirley Mitchell More

I've been stopping in the past few weeks with questions on my genesis sedan. I've had over 30 cars in my lifetime and a masters in physics. I just could not figure out some of the things on this questions on my genesis sedan. I've had over 30 cars in my lifetime and a masters in physics. I just could not figure out some of the things on this car. Ms.heyns has ensured me this is a great vehicle and manufacturer I'm sure I will enjoy my Hyundai. thank you. More

This service visit was as painless as all previous visits. The employees are courteous, competent, and anxious to please. I came to this Dealership because a local competitor was difficult to deal wit visits. The employees are courteous, competent, and anxious to please. I came to this Dealership because a local competitor was difficult to deal with, even after I had numerous purchases. Chapman is the best Dealership I have dealt with, and hopefully that does not change in the future. More

Mr. Pena was a very professional and helpful salesman in negotiating the sale of a much better, more wanted vehicle and worked very hard to make the experience as comfortable and quick as possible. I feel h negotiating the sale of a much better, more wanted vehicle and worked very hard to make the experience as comfortable and quick as possible. I feel he went out of his way to make us happy (highly recommended), Mr. Lenocker was very knowledgeable and helpful with my service. He kept me up to date as far as progress of my vehicle and kept me posted as soon as there was a change. Again highly recommended. DeeAnn body shop (great). She showed me things not covered by warranty that should be addressed and gave me a quick, fare estimate and even tried to fix one of the real bad scratches while I waited. All three were very kind and professional to me when I filled out a very confusing survey that may have hurt them thru Chapman and asked me to contact them anytime I had a problem. Danny Kisling More