Chapman Hyundai Phoenix

I bought my 2010 Elantra from these people, and I continue to bring it back there for servicing. I have had nothing but fantastic service. They worked with me and set me up on a pre-paid oil change p continue to bring it back there for servicing. I have had nothing but fantastic service. They worked with me and set me up on a pre-paid oil change plan, which is extremely worth it. It's been 2 years and I haven't had to pay for anything yet, everything they've fixed or replaced has so far been under warranty. The last time I went, Norm, who is awesome and I choose him every time I go, gave me a detailed sheet on the areas that will need to be worked on in my next few visits because I'm coming up on a milage where certain items should be replaced or flushed, like transmission and my wipers. He even gave me the total cost of everything so I can prepare, and I was surprised on how affordable it was! Norm always remembers my name, gets everything done in an extremely timely manner, talks to me one on one about everything that's going on in easy to understand language, and makes sure my car gets washed every time. The free car wash is just icing on the cake, I love this dealership, they have really treated me the best out of all my experiences! More

I purchased a new Sonata here, and signed papers stating the car had 25 miles on it. I picked up the car in the evening near closing time, so I did not check the odometer. When I was about 3 blocks away, the car had 25 miles on it. I picked up the car in the evening near closing time, so I did not check the odometer. When I was about 3 blocks away, I noticed there were 150 miles on the car and McDonald's wrappers in the center console. When I called to complain, they asked if I wanted to bring the car back and made it clear they thought I was making a big deal out of nothing. They told me that salesmen use the cars to go to lunch (?!) and that the miles probably came from bringing the car from another dealership. I asked which dealership the car came from, and the one they named was @10 miles away. When I asked why they did not update the paperwork they gave me, they had no answer. They offered a free oil change as compensation. The service was worse than the buying experience. My car died 3 days after 15k service. Their response "we can't predict your battery is going to fail in the future"! More

If you know what car you want i would suggest going to truecar.com for the price. Chapman hyundai has agreed to this price. Believe it or not car dealers are in business to make as much money from you as truecar.com for the price. Chapman hyundai has agreed to this price. Believe it or not car dealers are in business to make as much money from you as they can. If car dealers just would treat customers fairly and offer them a great product at a fair price then they would sell many more cars. The dealers would also have many more return customers returning to the dealership. This should apply to all the products they sell but the supply and demand and greed comes into play. If they are selling alot of a certain model of car, then they stop charging you a fair price for that model. Dealerships take advantage of customers in this way. At Chapman i believe they try to limit this technique. We received a fair price on the elantra even though it is in (high demand) at this time. The staff at Chapman was great. I would like to thank Sam in internet sales and Marcus in finance. We would purchase from Chapman again. More

appointment was easy. jamie friendly and proffessional. work was completed on time. hyundai stood behind the product even though technically it could have been disputed. great service and cars. however work was completed on time. hyundai stood behind the product even though technically it could have been disputed. great service and cars. however i do not like having to register. you sent me an email so you must already have all info you need. iam completing this for jamie More

Great guys...very friendly and helpful. I would recommend not only the dealership but this team to all my friends. Love my new car! Thx not only the dealership but this team to all my friends. Love my new car! Thx More

I am very dissatisfied my car has been shifting hard and docent down shift correctly when driving up hills. My car was brought in a few weeks ago and they reset the computer. And we were told that if the pr docent down shift correctly when driving up hills. My car was brought in a few weeks ago and they reset the computer. And we were told that if the problem happened again they would replace the part. The next time I went out of town it had the same problem. So we took the car back to have the part replaced under my warranty. And we were told because you couldn't get it to do it then you wouldn't replace the part. I am a very busy person and need my car to be dependable. And don't understand why you didn't replace the part as promised. We are going out of town again this weekend. Driving from casa grande to pinetop and now have to hope to not have the problem again. I'm sure there has to be some kind of test you can run to find the problem. More

I purchased a new (2012 Hyundai Sonata in a deep indigo blue). It's a beautiful car and performs exceptionally well on the open road and on city streets. My wife & I are realy enjoying the car's driving blue). It's a beautiful car and performs exceptionally well on the open road and on city streets. My wife & I are realy enjoying the car's driving experience. I feel I got the car at a good price, and some extra's were included. In the three days that I've driven it I covered 125 miles in the city and on the highways. Today, I will be driving another 150 miles on the cities highways, and all that on the same tank of gas. More

I've always received wonderful service from Champman. Jaime is so nice and has a beautiful smile for everyone. I love my Sonata Ltd, except for the fact that at the time I wasn't able to get it in Red. O Jaime is so nice and has a beautiful smile for everyone. I love my Sonata Ltd, except for the fact that at the time I wasn't able to get it in Red. Oh well, I guess I'll just have to get one in a couple of years. Don't worry, I'll get it Chapman! More

Both Norm and Mike Hanna were awesome! Very friendly and helpful. I am on my second Hyundai and if I ever need another new car I will buy another Hyundai because of the great service I get from Chapman Hyu helpful. I am on my second Hyundai and if I ever need another new car I will buy another Hyundai because of the great service I get from Chapman Hyundai. Thank you again, I will be back. More

I give Chapman Hyundai high ratings because they are a great dealership. My wife and I have now purchased two (2) vehicles from Hyundai in the last year, so we have had plenty of experience there. Both great dealership. My wife and I have now purchased two (2) vehicles from Hyundai in the last year, so we have had plenty of experience there. Both times we worked with David Ekpo, who is a superb responsible salesman and good honest guy. Every employee (lot attendants, salesmen, service department, finance, GM) at Hyundai is helpful, courteous, and honest. They don't plany games or use abusive sales tactics. The deals advertised on tv are the ones you can get. Chapman Hyundai is a model car dealership to me and I tell everyone I know about it. More