Chapman Hyundai Phoenix

Loyal Honda driver converted I am a long-time Honda owner - probably over 10 Hondas in my lifetime, but I wanted something different, so I started exploring the Hyundai Santa Fe. I am a long-time Honda owner - probably over 10 Hondas in my lifetime, but I wanted something different, so I started exploring the Hyundai Santa Fe. I started my search via my credit union's auto buying service, and was connected with Rafael as my main contact, but also worked with Michael and Shane for different aspects of the transaction which included trading in a 2017 Honda CRV Touring. This team was great, and was considerate with COVID procedures by scheduling test drives and completing the majority of the transaction over the phone and via emails. The Santa Fe model and color combination that I wanted, wasn't readily available, but the team found my preference on a train destined for another dealership in the Phoenix metro area. They quickly went to work to lock down a dealer trade and provided me with multiple daily updates on logistics, ETA, etc. We confirmed a specific time for me to arrive to pick up my new Santa Fe and trade in my CRV. The vehicle was spotless, and due to the heat, we did some of the orientation in the showroom, then Rafael provided a very thorough orientation in the vehicle before sending me on my way. All-in-all, it was a very positive experience - I appreciate their openness to work with my out-of-state credit union, the attention to details, including social distancing protocols, and making a generally stressful transaction easier than I've ever experienced. More

5 Star Sale and Delivery This is my second auto sale at Chapman and I went again with Rafael because of his experience and expertise in both sales and delivery. He was able to This is my second auto sale at Chapman and I went again with Rafael because of his experience and expertise in both sales and delivery. He was able to describe the Tucson that I'd been wanting for years in great detail, already knowing which features would be important to me and my family. He was patient, detail oriented and answered all of my questions. When the Tucson was delivered to my home, he came over to show me all of the bells and whistles, program the vehicle and even adjusted the tailgate's opening so it wouldn't hit my garage door. We've been part of the Hyundai family for years and years and look forward to a continued successful partnership. Thank you again Rafael. Yet again, you provided exceptional customer service by accurately and safely delivering the Tucson, continuing to stay in contact throughout the years after establishing a positive relationship and ensuring we were happy with the purchase. You went above and beyond....again! More

Rafael was terrific!! He sold to my brother and the experience was so great that he referred me to him to buy a new Tucson. Couldn't have been better! Wonderful, helpful and patient. Knowledge of th experience was so great that he referred me to him to buy a new Tucson. Couldn't have been better! Wonderful, helpful and patient. Knowledge of the vehicle was excellent! Highly recommend!! Thank you, Rafael!! More

Excellent person, very helpful and professional in his work, always looking for the best option and quality, satisfying the client's need! Thanks for all work, always looking for the best option and quality, satisfying the client's need! Thanks for all More

The staff are very friendly and helpful. The building is very open and inviting and well appointed. The building was recently renovated and improved. It has a comfortable feeling to it. very open and inviting and well appointed. The building was recently renovated and improved. It has a comfortable feeling to it. More

Raphael was great! Personable and caring to what we needed. This is our 4th Hyundai...the 2nd from Chapman. We love our new Hyundai and Raphael made it possible. He also explained everything to us as f needed. This is our 4th Hyundai...the 2nd from Chapman. We love our new Hyundai and Raphael made it possible. He also explained everything to us as far as vehicle operations and technology in easy understandable terms. Thank you Raphael, we feel we have a friend at Chapman Hyundai! More

Dream came true Rafael was fantastic! I knew what I wanted and he delivered and made the process so easy. He went over everything on the vehicle for me and made sure Rafael was fantastic! I knew what I wanted and he delivered and made the process so easy. He went over everything on the vehicle for me and made sure I understood. He wanted me to feel comfortable and said I could call at any time for any help - that is something I appreciate. I wasn't just another sale. No pressure. JP from Finance was great also and didn't push for extras. All in all, it was a wonderful experience, albeit a long one (ha ha ha), but it was so worth it. Rafael helped me with my lease return and made that experience less traumatic. Great team!!!! More

Tucson Sport Smoothest new car purchase ever. By time we got to the dealer everything was set and ready to go. The entire process from start to finish was great. Smoothest new car purchase ever. By time we got to the dealer everything was set and ready to go. The entire process from start to finish was great. More

We went shopping for a deal on a new vehicle and so happy we stopped by Hyundai. Rafael was very friendly and in tune to our needs, not pushy. Happy to be a part of the Hyundai family Steve we stopped by Hyundai. Rafael was very friendly and in tune to our needs, not pushy. Happy to be a part of the Hyundai family Steve More

Customer service from sales Rafael made things as easy as possible. My new (used) car was delivered to my home for a test drive. When we got a fair offer, and decided to purchase Rafael made things as easy as possible. My new (used) car was delivered to my home for a test drive. When we got a fair offer, and decided to purchase, he drove the car back out to our house, and drove our trade-in back to the dealership. Offer was very reasonable and the service was outstanding. Rafael definitely went out of his way (our house is 35 miles away from the dealership) Thank you! More