Chapman Ford of Horsham

Chapman is a scam. I ordered my Wrangler 392 with them and although Stellantis price protected the order; Chapman backed out on their word and wanted $3,000 more when t I ordered my Wrangler 392 with them and although Stellantis price protected the order; Chapman backed out on their word and wanted $3,000 more when the vehicle showed up 7 months later. They need customer name and addresses to order speciality vehicles that are high in demand and do that using fancy marketing trickery of discounts knowing well that prices increase in an inflationary economy and all discounts are eaten up as they don't pass the price lock to the customers. I was scammed and was so passionately waiting for my Jeep for 7 months only to be conned. Now looking for another dealer with some honorable business ethics to start my wait again. Get it written from them on a legal document if you want to do business with them especially for low production vehicles. The worst part is they did to a customer who waited SEVEN months for their Jeep. More

I factory ordered my vehicle with them and the experience was amazing. They didn't take advantage like other dealerships and mark up my order. I would highly recommend them to anyone that wants to factory or was amazing. They didn't take advantage like other dealerships and mark up my order. I would highly recommend them to anyone that wants to factory order a vehicle. More

Chapman Chrysler Jeep Dodge Service department was very helpful. Raven communicated the parts needed for my Jeep and offered solutions for getting my vehicle serviced. She and the technicians were diligent helpful. Raven communicated the parts needed for my Jeep and offered solutions for getting my vehicle serviced. She and the technicians were diligent in their work which I appreciated a great deal. More

Feb 22,2023. 2021 Dodge srt. Wendy Chedlder is great to work with. Thank you 2021 Dodge srt. Wendy Chedlder is great to work with. Thank you More

Great service, would not go anywhere else. Alfredo always takes great care of me.. He warns me about posable repairs I will need next time so I have time to save up for it. The man cares. Alfredo always takes great care of me.. He warns me about posable repairs I will need next time so I have time to save up for it. The man cares. More

Ordered a ford maverick over a year ago for their promo 4% under invoice as advertised .Was told i could do a courtesy drop to my local dealership which was over 1300 miles away as I was purchasing from an 4% under invoice as advertised .Was told i could do a courtesy drop to my local dealership which was over 1300 miles away as I was purchasing from another state .That i would have pre pay shipping after the truck was built .Just find a local ford dealer that would do the courtesy drop for $500.This way for d could deliver the truck to my local ford dealership .They failed to mention early in the process that they need the dealer code before the truck was built or i would have to come and get it .I suspect they pulled this to get as many allocations as possible so they could steal peoples orders to sell at a high inflated market adjust of $5,000 to $10,000 over msrp.They told me I could come and get it knowing i wouldn't .I m not going to waste over $2,000 and 24 hours on the road to go a retrieve a truck .that would pointless as it just eras up the 4% under invoice saving .So they stole my ford maverick truck order .They were reported to ford for bad business practices . More

I took my Jeep in for an oil change and 60,000 mile service. It was suggested that I should get an inspection since it was almost due. The technician walked me through the issues with my car (just reg service. It was suggested that I should get an inspection since it was almost due. The technician walked me through the issues with my car (just regular wear and tear) via a video. I felt informed and road ready. Alfredo was great, as usual. More

Superior service in a timely manor. Would recommend to family and friends. A A A A Would recommend to family and friends. A A A A More

Alfredo and Alan of Chapman Jeep are the epitome of excellence! They got my Jeep repaired earlier than expected and just before Christmas, amazing! excellence! They got my Jeep repaired earlier than expected and just before Christmas, amazing! More

I would not recommend this dealership as they are not honest. Between the time I agreed to purchase the car (on a weekend) and the Monday I delivered the check to pick it up, there was a piece of trim m honest. Between the time I agreed to purchase the car (on a weekend) and the Monday I delivered the check to pick it up, there was a piece of trim missing. They refused to replace it and finally one guy asked if they sent me the piece and I put it on myself if that would be good. I agreed and have had no contact with them at all since. They also told me they would have the tank full when I picked it up. It was less than 1/4 tank. None of this is going to cause me to go broke or ruin my day but it's the attention to detail and actual focus on the customer that is lacking. All you are here is a mark to make money from - and there are better dealers in the area so I would recommend going elsewhere. More