Chapman Ford of Horsham

Larisa Cusato is usually my services representative and she is always on top of what is happening with my car. It’s always a comfort to hear her reassurance that things are being handled per my requests f she is always on top of what is happening with my car. It’s always a comfort to hear her reassurance that things are being handled per my requests for service. I highly recommend Larisa at this Ford dealership. More

There was some confusion in the tech video first he said my rear tires were a 5 yelllow than he said he made a mistake that it was the fronts that were a 5 and yellow. They he told my tech that it was the my rear tires were a 5 yelllow than he said he made a mistake that it was the fronts that were a 5 and yellow. They he told my tech that it was the rear. They said they rottated my tires last visit but they didn't since the lug nuts were swollen and they couldn't take them off. They also said they fixed my rear backup camera recall, but they said they didn't need to fix it. I went for a recall...they keep telling my lug nuts are swollen. They made me buy new ones for the rear so that they could remove the tires to check the recall. $176 for a recall that they didn't even fix. They just rotated the brake hose and didn't replace it. Overall this place is good for repairs but this visit there were a lot of discrepancies of what they told me. My appointment was at 9 but they weren't going to pick up my vehicle till 10. So I dropped it off myself and had to get an uber home. They didn't offer to take me home. More

A.J. Skrzat made the entire car buying experience a complete pleasure! He was absolutely wonderful to work with and extremely accommodating. We had to have our new car delivered to our house, as we wer complete pleasure! He was absolutely wonderful to work with and extremely accommodating. We had to have our new car delivered to our house, as we were not able to drive it home on the date of purchase. He personally drove the car to our house the next day! I wish I could give him ten stars!! More

Work was performed timely. Personnel were professional. Only issue is too many useless reminders for appointment. Personnel were professional. Only issue is too many useless reminders for appointment. More

I had a great experience working with James in sales and Ron in finance. I know there were a few bumpy points as we made our way through negotiations and finance. But they were professional throughout and w Ron in finance. I know there were a few bumpy points as we made our way through negotiations and finance. But they were professional throughout and were able to close the deal. Thank you! More

AJ was an absolute pleasure to work with. He had me sorted, and out the door in a reasonable timeframe. Looking forward to coming back! He had me sorted, and out the door in a reasonable timeframe. Looking forward to coming back! More

The did not look at me like I was idiot like Fred Beans did. Very pleasent experience. did. Very pleasent experience. More

Showroom was clean. Used cars were clean. Polite salesperson. No pressure sales for the typical dealer extra warranty services. Used cars were clean. Polite salesperson. No pressure sales for the typical dealer extra warranty services. More

Very good service, everything done with total professional care. Dennis the service rep was detailed and correct with me. Thanks professional care. Dennis the service rep was detailed and correct with me. Thanks More

Great experience! Everyone was friendly and helpful, and the service was quick and easy. Definitely recommend this dealership! Everyone was friendly and helpful, and the service was quick and easy. Definitely recommend this dealership! More