Chapman Ford of Horsham

Rainy Saturday. No sales person ever came out to great us while we were wandering around the lot. Came to look at some used trucks we saw on their website. All the No sales person ever came out to great us while we were wandering around the lot. Came to look at some used trucks we saw on their website. All the trucks we supposed to have been through their multi point inspections and ready to go. Asked to test drive 2 trucks. 1st truck they couldn't find on lot then when found, had no keys.2nd truck on lot supposedly ready to go. Had a list of repairs needed that would need 5000 grand to fix. Including broken front end linkage. This would be after paying 23,000 for the truck. Stay away! More

Worst car buying experience ever. Lack of communication, they damaged my new order purchase. They had it at their body shop for over 2 weeks and never communicated to me what was goi Lack of communication, they damaged my new order purchase. They had it at their body shop for over 2 weeks and never communicated to me what was going on or when it would be done. After finally picking it up they never apologized for the damages or the inconvenience of the whole ordeal and the terrible experience they gave me. The accessories they added weren't installed properly and I had to fix them myself. The truck has scuffs and paint chips on it. Never contacted after the sale by anyone. After they took my money they basically disappeared. Sent several emails that have not been responded to. Stay far away from these people. More

Alfredo was the BEST. He explained everything perfectly and advocated for my car and I. Unfortunately, my warranty company wouldn’t pay to fix my car but he was profession He explained everything perfectly and advocated for my car and I. Unfortunately, my warranty company wouldn’t pay to fix my car but he was professional the entire time and was honest about my options. More

Thank you for servicing my vehicle and for the great service Thanks Alfredo Vaz Chapman Chrysler Jeep service Thanks Alfredo Vaz Chapman Chrysler Jeep More

The check engine light and gas cap light came on in my vehicle. I went to Chapman Jeep at 8am to have the vehicle checked. I did not have an appointment. Alfredo Vaz in the Service Department immediate vehicle. I went to Chapman Jeep at 8am to have the vehicle checked. I did not have an appointment. Alfredo Vaz in the Service Department immediately had my vehicle pulled into line for evaluation. After the evaluation the repair was made and I was on my way before noon. Alfredo and the team at Chapman are superb and very customer oriented. While there I spoke with sales persons and they were great in assisting me on possible future purchases, too. More

Chapman is a scam. I ordered my Wrangler 392 with them and although Stellantis price protected the order; Chapman backed out on their word and wanted $3,000 more when t I ordered my Wrangler 392 with them and although Stellantis price protected the order; Chapman backed out on their word and wanted $3,000 more when the vehicle showed up 7 months later. They need customer name and addresses to order speciality vehicles that are high in demand and do that using fancy marketing trickery of discounts knowing well that prices increase in an inflationary economy and all discounts are eaten up as they don't pass the price lock to the customers. I was scammed and was so passionately waiting for my Jeep for 7 months only to be conned. Now looking for another dealer with some honorable business ethics to start my wait again. Get it written from them on a legal document if you want to do business with them especially for low production vehicles. The worst part is they did to a customer who waited SEVEN months for their Jeep. More

I factory ordered my vehicle with them and the experience was amazing. They didn't take advantage like other dealerships and mark up my order. I would highly recommend them to anyone that wants to factory or was amazing. They didn't take advantage like other dealerships and mark up my order. I would highly recommend them to anyone that wants to factory order a vehicle. More

Chapman Chrysler Jeep Dodge Service department was very helpful. Raven communicated the parts needed for my Jeep and offered solutions for getting my vehicle serviced. She and the technicians were diligent helpful. Raven communicated the parts needed for my Jeep and offered solutions for getting my vehicle serviced. She and the technicians were diligent in their work which I appreciated a great deal. More

Feb 22,2023. 2021 Dodge srt. Wendy Chedlder is great to work with. Thank you 2021 Dodge srt. Wendy Chedlder is great to work with. Thank you More

Great service, would not go anywhere else. Alfredo always takes great care of me.. He warns me about posable repairs I will need next time so I have time to save up for it. The man cares. Alfredo always takes great care of me.. He warns me about posable repairs I will need next time so I have time to save up for it. The man cares. More