Chapman Ford of Horsham

break down at 239 miles poor service people and bad attitudes new vehicle broke down and they couldn't understand why I was upset. also had problem with getting loaner/rental poor service people and bad attitudes new vehicle broke down and they couldn't understand why I was upset. also had problem with getting loaner/rental car got yelled at by service manager More

Service Director Phil D'Amore and the Service Writer were both very thorough in reviewing with me the recommended service for my vehicle. They went over the typical service options for my mileage then were both very thorough in reviewing with me the recommended service for my vehicle. They went over the typical service options for my mileage then called back after a detailed inspection to let me know about other issues and offered their advice on whether I should address the issues then or if it could wait. I appreciate their straight-up honest approach and will be bringing my truck back for all future service. More

Everyone was great and treated me with a lot of respect. The whole process was great. Keane Storey fromt he BDC was excellent. He helped me find the right car for the right price. The hand off to Mr. Gibson The whole process was great. Keane Storey fromt he BDC was excellent. He helped me find the right car for the right price. The hand off to Mr. Gibson was great as well. More

I went to this dealership because of it's close location to my home. It was the 3rd ford dealership I visited looking for an escape. I was not even out of my car yet by the time I was approached by location to my home. It was the 3rd ford dealership I visited looking for an escape. I was not even out of my car yet by the time I was approached by a sales person. After saying I was just there to look at inventory, the salesmen continued to walk through the lot with me, despite the fact that I wanted some space to talk to my father about possible vehicles without being given a sales pitch. I honestly felt like the prey with the sales people being the predator. Very uncomfortable feeling. Despite this, I liked one of the vehicles the salesman said they could secure for me. After discussing the vehicle for lease, my father and I left feeling fairly confident. After another day and another email, I realized the car that was sent to me was not the one discussed. After leaving a few voicemails I decided to just go into the dealership and handle it face to face. We seemed to agree on a car to lease. That evening, I called back saying I would also like the figures for purchase in case I want to make a bigger investment. The sales "manager" is the one I spoke with and he assured me there was no other costs and the figure given to me was an out the door price. The next day I went in and the same "manager" told me there would also be close to $1600 in taxes. I reminded him that he gave me another price and he said "well everything you buy is taxed" to which I responded, "that's not true, but ok". He then gave me a look and this attitude and said "everything you buy is taxed in this country". I then said "again, that's not true but ok". He said "whatever" and walked out of the room. I then went in the next day to give a deposit on the vehicle I was told would be secured from another lot for me. This was at 9am on a saturday. As I am about to write a check, I am told it could not be guaranteed it would be secured. I said I wanted it to be guaranteed before I paid for a car I may not get. They said they would contact me. I left three more voicemails on Saturday, none responded to. I left a voicemail Monday morning, not responded to. I then called another sales manager and explained the situation to which he said let me look into it and I will call back. Magically, 10 minutes later, my salesman calls me to say they can secure the vehicle but not sure when. I was totally disgusted that as a customer, I could not be kept in the loop all day Saturday; even if it was a call to tell me they are still working on it. I decided to drive an hour and a half to get my vehicle at another dealer- All American Ford in Old Bridge NJ. What an amazing dealership in comparison to the joke that Chapman was. Everyone was friendly and they gave me a car almost $3,500 below their invoice, even after Chapman told me they could not come close to invoice. I got more features, including an upgraded engine, for a few thousand less. The people at Chapman constantly lied and changed stories about where vehicles were and what they were doing. The only friendly person (and I wish I knew his name) was the second sales manager I spoke to, not Joe "I'm a sales manager but don't know about tax laws" Barrios. I honestly would like to think my sales person, David, was trying to get a car for me, but when you are led by lying and unfriendly "managers", it has to be tough. Joe Barrios acted worse with being told he was incorrect than my 8th grade students do. Watching him speak to other co-workers it was apparent he was a bully. Being an educator, I don't deal with bullies. Not in my classroom, and not in the real world. I would try ANY (and I wish I could bold and increase the size on "any") other Ford dealer before this one. I wonder if the owners or GM (whom I asked to speak with but was told he was out) know how their "managers" are "managing" the customers and sales people. More

The service department there is outstanding. I had a problem with my mustang. Mariano and Rich where great. They helped us get it covered for a known problem under warranty. They called ford and really problem with my mustang. Mariano and Rich where great. They helped us get it covered for a known problem under warranty. They called ford and really went to bat for us. They really went the extra Mile. Thanks C&C for all the help More

I have been a chapman customer for years. One of the main I have been a chapman customer for years. One of the main reasons, Fred Bell. This is my fourth purchase with Fred and always a no hassel pleasure. O I have been a chapman customer for years. One of the main reasons, Fred Bell. This is my fourth purchase with Fred and always a no hassel pleasure. Once again thanks Fred and thanks Chapman Ford. Sincerely Bob Hunter More

Please take notice to this review as hopefully this will spare you a lot of future angst and aggression towards them. I bought a 2013 Ford Escape from them this past December 2012. While the salesman who he spare you a lot of future angst and aggression towards them. I bought a 2013 Ford Escape from them this past December 2012. While the salesman who helped me was very nice, it has been a nightmare for me since then. I have had 6 major issues with the car since I bought it and had I gone somewhere else it would have saved me several headaches. The issues include: A faulty tire, fuel vapor leak, broken CD player, broken car horn, broken audio control panel and broken passenger's side window. This is all within the past few months of a BRAND NEW CAR! Also, when the horn was looked at the mechanics got grease all over the inside of the car and they replaced my audio control panel on my steering wheel with a different one than I had on before. Furthermore, the service director, Mr. Phil D'amore was a complete jerk and could not care less about my problems when I spoke to him because he gets done at 5PM and I called around 4:30PM when I got done work. This car dealership should be ashamed of their product. More

Easy to deal with and gave me great trade in values. I have purchased several vehicles from them over the years and they A++++. Great staff and great service! have purchased several vehicles from them over the years and they A++++. Great staff and great service! More

My wife & I bought a 2013 Ford Explorer XLT from C&C on 4/30/2013. We dealt with Tom Borah & William Wong. Both Tom & William made the transaction quick & seamless ... even with our 9.5 month old C&C on 4/30/2013. We dealt with Tom Borah & William Wong. Both Tom & William made the transaction quick & seamless ... even with our 9.5 month old baby along for the ride!! William was adept at explaining all of the features of the Explorer & giving advice on configurations which would make sense for our growing family. I have an Audi lease which is ending in early 2014 & I will be returning to C&C to purchase my next car. If I could give this dealership & transaction 6 stars, I would. More

Just visited today with my son on his first vehicle purchase, they refused to deal with our bank......USAA. USAA is a worldwide bank exclusivity representing active and retire military veterans. This i purchase, they refused to deal with our bank......USAA. USAA is a worldwide bank exclusivity representing active and retire military veterans. This is nothing less then discrimination to the Military, I was informed by the sales manager that the Chapman organization has decided NOT to do business with this organization. Please pass this onto all active and retire military veterans. More