Chapman Ford of Horsham

I wish I could give 0 stars. I went into this dealership today to take a look at a truck they had listed. I then scheduled an appointment for my husband to go tomorrow to test dr I went into this dealership today to take a look at a truck they had listed. I then scheduled an appointment for my husband to go tomorrow to test drive and buy it. I was told that the truck would no longer be listed and showing as available, until we could get out there tomorrow. I then get a text message at 9:00 tonight telling me that there is nothing their manager could do- that someone came in and bought the truck. Very interesting, given that I was told no one could see the truck because it was not going to be available. Also, manager has final say on the sales so he easily could have told them no. TERRIBLE customer service and such a waste of time. More

Such a helpful and welcoming place! Everyone is so kind and seems to have your best interest at heart. Everyone was very easy to work with, and I enjoyed my experience, as it was very c Everyone is so kind and seems to have your best interest at heart. Everyone was very easy to work with, and I enjoyed my experience, as it was very clean to get paperwork done and move along. I would like to specially recognize these people who I worked with and were absolutely fantastic! Thank you to Will! Thank you to Kyle in financing! Thank you to Joanne for helping with the loose ends after purchase and being so sweet doing that. More

My name is Sharon, I purchased a Jeep from Chapman Ford Jeep and Ram in Horsham PA., my experience was wonderful. The Salesman that helped me with my purchased of my new SUV name is Nolan. This young man Jeep and Ram in Horsham PA., my experience was wonderful. The Salesman that helped me with my purchased of my new SUV name is Nolan. This young man is a true professional, he didn't rush me, he took the time to listen and to find out my interest in what I was looking for. I highly recommend Chapman Ford of Horsham PA. and this wonderful Salesman Nolan, thank you. Sharon Carson More

I always felt uncomfortable going to a car dealership by myself. From the first email to the final signature everyone I dealt with was professional and knowledgable. They also put me at ease and fully ans myself. From the first email to the final signature everyone I dealt with was professional and knowledgable. They also put me at ease and fully answered all my questions. I highly recommend this dealership! More

After going to Chapman Ford in the Northeast 3 times just to be disappointed, my Husband and I were reluctant to go to another Chapman Ford dealership. However going to Chapman Ford in Horsham turned out to to be disappointed, my Husband and I were reluctant to go to another Chapman Ford dealership. However going to Chapman Ford in Horsham turned out to be the BEST DECISION we made. The Customer Service the Salesmen in the Horsham office was 1000% better than the Northeast. My Husband and I knew exactly what we wanted and Frank Streff and his team made sure they did what ever was needed to deliver. If you're ever in the market for a new vehicle stop by Chapman Ford of Horsham and give Frank Streff a visit. Oh did I mention they sent a Uber to pick my husband and I up to pick our new vehicle up💞 More

I found the sales man Joe to be very helpful and easy to deal with on the purchase of a new truck. We did almost everything over the phone deal with on the purchase of a new truck. We did almost everything over the phone More

After several phone conversations with Steven I confirmed a car I wanted. Since I was traveling quite a distance I didn't want any surprises. a car I wanted. Since I was traveling quite a distance I didn't want any surprises. More

Highly recommended! ! Service representative Joanne at Chapman Dodge in Horsham provided exceptional service. Noticed immediately when greeting me at my car that my ins ! Service representative Joanne at Chapman Dodge in Horsham provided exceptional service. Noticed immediately when greeting me at my car that my inspection was overdue and even though I was waiting, made sure the could take care of it while I was there. She was exceptional at keeping me informed and clearly explained things from the inspection video I didn't understand. More

Excellent service and excellent cars to choose from and they are willing to work with you they are willing to work with you More

I had the pleasure of dealing with Emily, EV and Rich. Everyone was super nice and helpful from the moment I walked in. I would recommend this dealership to anyone. Everyone was super nice and helpful from the moment I walked in. I would recommend this dealership to anyone. More