Chapman Ford of Horsham

2016 Jeep Cherokee Latitude 4x4 - Purchased August 2015 My husband and I purchased a 2016 Jeep Cherokee Latitude 4x4 from Chapman Horsham in August 2015 as we wished to trade in his 2007 Chevy Equinox. Ha My husband and I purchased a 2016 Jeep Cherokee Latitude 4x4 from Chapman Horsham in August 2015 as we wished to trade in his 2007 Chevy Equinox. Having never driven a Jeep before and not as familiar with the brand we decided to take a look at them. Originally, we went to dealership to look at the 2015 models as they were moving the inventory for the 2016 models. Steve Levitt, one of the sales representatives, approached and offered to show us the models available. With the inventory of the 2015’s low, Steve had us look at the 2016 models as well to gauge the differences between the two. As we told Steve when we walked in, we had a monthly payment we were comfortable with, and he kept repeating, we’ll work with you. We decided to test drive the 2016 rather than the 2015 model. The ride was smooth and comfortable. Not to mention, the features! Once we were back at Steve’s desk he worked with us to find a price that again we were comfortable paying each month. Steve’s patience working with us and the finance team at Chapman was remarkable. They provided us a good trade in-value for the Equinox and found as many qualifying discounts to bring the price of the car down. He compared the numbers for the 2015 and 2016 models and the options for financing. In the end we went with the 2016 model. We additionally bought the 5 year protection plan and all parts 7 year warranty that covers many aspects of the car from damage on the outside and inside. Before finalizing the process, we asked Steve if it would be possible for Chapman to put a hitch on the car. In the end, Chapman does not install hitches, but they were able to work with us to provide payment for half the cost of the hitch and install somewhere else. Hands down this was a great experience. The 2016 Jeep Cherokee Latitude 4x4 has been great so far and we were fortunate to have worked with Steve! More

No pressure dealership The 1st time I met Steve, I knew that this Chapman dealership was the one for us & 2 weeks later a new Jeep Cherokee Limited was ours. The 1st time I met Steve, I knew that this Chapman dealership was the one for us & 2 weeks later a new Jeep Cherokee Limited was ours. More

Great customer service, worked around a price I wanted I am leasing a 2015 jeep patriot from chapman jeep dodge and ram, my dealer was Ken Marko, he was very helpful in choosing a vehicle and working aroun I am leasing a 2015 jeep patriot from chapman jeep dodge and ram, my dealer was Ken Marko, he was very helpful in choosing a vehicle and working around the price I could afford, I am absolutely in love with my jeep! Runs like a champ! More

Steve is fantastic I just purchased a Jeep Wrangler through Steve Levitt, and I couldn't have asked for a better experience. He was timely, respectful, easy to work with I just purchased a Jeep Wrangler through Steve Levitt, and I couldn't have asked for a better experience. He was timely, respectful, easy to work with, extremely professional and courteous. He's pretty dam awesome. This is the second vehicle that my family has purchased through Chapman, Steve specifically, and we would never go elsewhere. Can not say enough good things about both Steve and the rest of the staff at Chapman. More

A homerun I had an overall awesome experience. I worked with Steve Levitt---sales rep and Frank Alxander--sales manager. Both were a pleasure to be around and t I had an overall awesome experience. I worked with Steve Levitt---sales rep and Frank Alxander--sales manager. Both were a pleasure to be around and treated me kindly. Never once did Steve make me fell uncomfortable and get pushy towards my purchase (like other sales reps have from other dealerships) which was the best part. I would recommend Steve for anyone who is looking to purchase a car. He's very easy to talk to & a stand up guy. Frank Alexander the manager also made the experience enjoyable. He was personable & funny which made finishing paperwork at 10:00pm easier. If you're looking for an enjoyable experience ask for Steve More

2015 jeep cherokee Great place to buy a car. They take care of all your needs. Go see Martin Davis and Mike Oleary for your sales men and Frank Alexander for the sales m Great place to buy a car. They take care of all your needs. Go see Martin Davis and Mike Oleary for your sales men and Frank Alexander for the sales manager. All very helpful and a pleasure to work with. Chapman Ford in Horsham goes above and beyond to make you happy. I would definitely buy another car from there. More

Misleading and Deceptive Practices Below is my email in response to an "automatic email sent to me on the morning of 6/10/15 at 6:30 am from a representative at Chapman stating they wer Below is my email in response to an "automatic email sent to me on the morning of 6/10/15 at 6:30 am from a representative at Chapman stating they were trying to get in touch with me to come in to test drive the vehicle I was interested in... Chapman's internet marketing process is so problematic I don't know where to start... Even this email highlights the inadequacies of your system as it implies you are still trying to get intouch with me, despite the fact that you have spoken with me twice on the phone and met me in person yesterday. It is obvious that the focus at Chapman's is 100% on selling cars and 0% on customer service. Yesterday I took a half day off work to drive 3 hours from my home in Salisbury MD to look at 2 cars I saw on cars.com. I sent a return email indicating my interest in the vehicles and received emails from you thanking me for my interest and that they were still available. You called me twice on Tues June 9 first at 9:10 am to find out when I could come to see the vehicles and then at 4:45pm to find if I was still coming. I told you I was coming from Salisbury MD yesterday morning, and during the second call notified you that I was on my way and caught up in traffic around Philadelphia, but would arrive within the hour. Upon my arrival to Chapman's I asked for you by name and was directed to another salesperson. You did make a brief appearance and said I was in "good hands." Much to my surprise I was told that the first jeep I was interested in, a yellow 2013 Rubicon had been sold "just a half hour before I arrived" and was already off the lot being prepped. The second vehicle I was interested in was a 2015 yellow Rubicon Jeep. This vehicle was actually in the show room and was a demo vehicle which I was told had been been driven by the owner of the dealership. I inquired about the price listed on the windshield tag as it was approximately $13,000 more than the price listed in the Internet ad! The salesman wasn't sure why there was a discrepancy and went to talk to the general manager. I was told that the Internet price did not include the "add-ons" and these ads were handled by A "third-party"and essentially Chapman's had no responsibility for the error. The salesman then told me that The general manager would call the owner to see what they could do to resolve the situation. After approximately 10 minutes I was told that basically there was nothing that could be done and the price would remain the same as the tag price on the windshield. The salesman was profoundly apologetic and professional however he was caught in the middle between a detached Internet marketing department and upper management. When I reiterated my disappointment in how Chapmans had handled this whole situation and said I would not consider paying $13,000 more than what had been advertised on the Internet I started to leave, and the salesman said he just wanted to have his general manager speak with me before I left. The general manager again apologized for the situation and said he would "Call the owner" and see if something else could be done. When he walked away I said to the salesman I thought he already called the owner, he replied no he must've spoken to someone else... at any rate, the GM came back and said they could do another thousand dollars off the window price, As they were already taking a "thousand dollar loss" on the vehicle. What happened yesterday at Chapmans in my mind is inexcusable. I wasted eight hours of valuable time traveling to and from Horsham Pennsylvania. I work in the service industry and I understand the importance of customer satisfaction. There is a big disconnect between your Internet marketing department and your sales force on the floor. This very email I received this morning illustrates this point. I feel that given the circumstances the Internet price should ultimately be honored for the 2015 yellow Jeep Rubicon. I understand that may represent a significant loss to the auto dealership, however a greater loss is losing potential life-time customers. I hope others can avoid similar pitfalls in dealing with Chapman's Auto Group. More

Amazing Experience!!! Coming from a 2011 BMW, I was use to be treating in a customer oriented manner! I was immediately blown away at how accommodating and courteous all o Coming from a 2011 BMW, I was use to be treating in a customer oriented manner! I was immediately blown away at how accommodating and courteous all of the staff at Chapman were. They were more than willing to help me customize my 2015 Jeep Wrangler exactly the way I wanted it. They went over and above to make sure that I was satisfied with the vehicle and my purchasing experience. Communication was nothing less than outstanding. They fielded my multiple questions while I waited for my ordered vehicle to come in. Again, I can not say enough nice things about Chapman Jeep and their entire Staff. Special credits go to Steve Levitt (Sales Associate) and Frank Alexander (Sales Manager). Amazing! Not only did I get great car, but I also feel like I made new friends! Thanks for making this car experience nothing less than spectacular! More

Drove 1.5 hours for nothing I started by sending in a request for information on a car to be emailed to me, I never got the email. 3 days later I recieved a call to look at the I started by sending in a request for information on a car to be emailed to me, I never got the email. 3 days later I recieved a call to look at the car because it was "still there." Drove 1.5 hours to come see the car and turns out it was there but sold. Save yourself time and go anywhere else. More

Great place to purchase or lease Great experience. Mike Werner was friendly, helpful and knowledgeable. I will recommend this dealership to everyone I know. I know I will be going b Great experience. Mike Werner was friendly, helpful and knowledgeable. I will recommend this dealership to everyone I know. I know I will be going back. More