Chapman Ford of Horsham

A homerun I had an overall awesome experience. I worked with Steve Levitt---sales rep and Frank Alxander--sales manager. Both were a pleasure to be around and t I had an overall awesome experience. I worked with Steve Levitt---sales rep and Frank Alxander--sales manager. Both were a pleasure to be around and treated me kindly. Never once did Steve make me fell uncomfortable and get pushy towards my purchase (like other sales reps have from other dealerships) which was the best part. I would recommend Steve for anyone who is looking to purchase a car. He's very easy to talk to & a stand up guy. Frank Alexander the manager also made the experience enjoyable. He was personable & funny which made finishing paperwork at 10:00pm easier. If you're looking for an enjoyable experience ask for Steve More

2015 jeep cherokee Great place to buy a car. They take care of all your needs. Go see Martin Davis and Mike Oleary for your sales men and Frank Alexander for the sales m Great place to buy a car. They take care of all your needs. Go see Martin Davis and Mike Oleary for your sales men and Frank Alexander for the sales manager. All very helpful and a pleasure to work with. Chapman Ford in Horsham goes above and beyond to make you happy. I would definitely buy another car from there. More

Misleading and Deceptive Practices Below is my email in response to an "automatic email sent to me on the morning of 6/10/15 at 6:30 am from a representative at Chapman stating they wer Below is my email in response to an "automatic email sent to me on the morning of 6/10/15 at 6:30 am from a representative at Chapman stating they were trying to get in touch with me to come in to test drive the vehicle I was interested in... Chapman's internet marketing process is so problematic I don't know where to start... Even this email highlights the inadequacies of your system as it implies you are still trying to get intouch with me, despite the fact that you have spoken with me twice on the phone and met me in person yesterday. It is obvious that the focus at Chapman's is 100% on selling cars and 0% on customer service. Yesterday I took a half day off work to drive 3 hours from my home in Salisbury MD to look at 2 cars I saw on cars.com. I sent a return email indicating my interest in the vehicles and received emails from you thanking me for my interest and that they were still available. You called me twice on Tues June 9 first at 9:10 am to find out when I could come to see the vehicles and then at 4:45pm to find if I was still coming. I told you I was coming from Salisbury MD yesterday morning, and during the second call notified you that I was on my way and caught up in traffic around Philadelphia, but would arrive within the hour. Upon my arrival to Chapman's I asked for you by name and was directed to another salesperson. You did make a brief appearance and said I was in "good hands." Much to my surprise I was told that the first jeep I was interested in, a yellow 2013 Rubicon had been sold "just a half hour before I arrived" and was already off the lot being prepped. The second vehicle I was interested in was a 2015 yellow Rubicon Jeep. This vehicle was actually in the show room and was a demo vehicle which I was told had been been driven by the owner of the dealership. I inquired about the price listed on the windshield tag as it was approximately $13,000 more than the price listed in the Internet ad! The salesman wasn't sure why there was a discrepancy and went to talk to the general manager. I was told that the Internet price did not include the "add-ons" and these ads were handled by A "third-party"and essentially Chapman's had no responsibility for the error. The salesman then told me that The general manager would call the owner to see what they could do to resolve the situation. After approximately 10 minutes I was told that basically there was nothing that could be done and the price would remain the same as the tag price on the windshield. The salesman was profoundly apologetic and professional however he was caught in the middle between a detached Internet marketing department and upper management. When I reiterated my disappointment in how Chapmans had handled this whole situation and said I would not consider paying $13,000 more than what had been advertised on the Internet I started to leave, and the salesman said he just wanted to have his general manager speak with me before I left. The general manager again apologized for the situation and said he would "Call the owner" and see if something else could be done. When he walked away I said to the salesman I thought he already called the owner, he replied no he must've spoken to someone else... at any rate, the GM came back and said they could do another thousand dollars off the window price, As they were already taking a "thousand dollar loss" on the vehicle. What happened yesterday at Chapmans in my mind is inexcusable. I wasted eight hours of valuable time traveling to and from Horsham Pennsylvania. I work in the service industry and I understand the importance of customer satisfaction. There is a big disconnect between your Internet marketing department and your sales force on the floor. This very email I received this morning illustrates this point. I feel that given the circumstances the Internet price should ultimately be honored for the 2015 yellow Jeep Rubicon. I understand that may represent a significant loss to the auto dealership, however a greater loss is losing potential life-time customers. I hope others can avoid similar pitfalls in dealing with Chapman's Auto Group. More

Amazing Experience!!! Coming from a 2011 BMW, I was use to be treating in a customer oriented manner! I was immediately blown away at how accommodating and courteous all o Coming from a 2011 BMW, I was use to be treating in a customer oriented manner! I was immediately blown away at how accommodating and courteous all of the staff at Chapman were. They were more than willing to help me customize my 2015 Jeep Wrangler exactly the way I wanted it. They went over and above to make sure that I was satisfied with the vehicle and my purchasing experience. Communication was nothing less than outstanding. They fielded my multiple questions while I waited for my ordered vehicle to come in. Again, I can not say enough nice things about Chapman Jeep and their entire Staff. Special credits go to Steve Levitt (Sales Associate) and Frank Alexander (Sales Manager). Amazing! Not only did I get great car, but I also feel like I made new friends! Thanks for making this car experience nothing less than spectacular! More

Drove 1.5 hours for nothing I started by sending in a request for information on a car to be emailed to me, I never got the email. 3 days later I recieved a call to look at the I started by sending in a request for information on a car to be emailed to me, I never got the email. 3 days later I recieved a call to look at the car because it was "still there." Drove 1.5 hours to come see the car and turns out it was there but sold. Save yourself time and go anywhere else. More

Great place to purchase or lease Great experience. Mike Werner was friendly, helpful and knowledgeable. I will recommend this dealership to everyone I know. I know I will be going b Great experience. Mike Werner was friendly, helpful and knowledgeable. I will recommend this dealership to everyone I know. I know I will be going back. More

Very helpful Had a great experience there. Steve levitt was a really great sales men. Didn't fell pressered in to buying anything. Everyone was really nice and fri Had a great experience there. Steve levitt was a really great sales men. Didn't fell pressered in to buying anything. Everyone was really nice and friendly. I would refer everyone to go to this dealer and make a deal with them. More

2015 Jeep Cherokee I was in need of a new car, and stopped by Chapman Jeep based on reputation. With the help of salesman Ken Sheldon, Sales Manager Frank Alexander, an I was in need of a new car, and stopped by Chapman Jeep based on reputation. With the help of salesman Ken Sheldon, Sales Manager Frank Alexander, and Finance Specialist Tara Juel, I drove off in a 2015 Jeep Cherokee that day. Remember those names when you decide to purchase a new vehicle. Ken helped me pick out my car, was extremely personable and knowledgeable, and led me to the right choice. From there, Frank was able to parlay my needs into a great deal. When they directed me to Tara in order to sign all of the annoying paperwork, I was pleasantly surprised by the way she organized and simplified the process. Overall, Ken, Frank, and Tara were able to provide me with an excellent experience, which would normally deter me from a dealership. My family and I will continue to deal with Ken, Frank, and Tara for all of our automotive needs. I will proudly drive around with the Chapman logo for years to come. More

Mike Werner Mike was so knowledgeable and went above and beyond my expectations. I was with my 16 year old and he went over everything in the cars and gave him sa Mike was so knowledgeable and went above and beyond my expectations. I was with my 16 year old and he went over everything in the cars and gave him safety tips. I'm not a person that usually writes reviews but I think everyone should have the same experience when shopping for a new car. I recommend Chapman. More

Love Our Explorer Sport from Horsham We drove 300+ miles to come to Horsham to purchase our 2015 Explorer Sport. Mike Werner was great to work with. We felt that we got a great value an We drove 300+ miles to come to Horsham to purchase our 2015 Explorer Sport. Mike Werner was great to work with. We felt that we got a great value and coming here was well worth the drive. More