Chapman Ford of Horsham

No contact I inquired via AT and CarGurus. Got automated response, and then a real one. I requested an OTD price, but have not heard back. I tried again through I inquired via AT and CarGurus. Got automated response, and then a real one. I requested an OTD price, but have not heard back. I tried again through web site, and they said the car MAY OR MAY NOT be there, so they'd contact me. Once again, no email or anything. I work in an environment that does not permit personal phone calls. This is 2017, learn how to use email instead of abuse it with your scripted communication. Also, what is the purpose of live chat if they do not know anything or broker that information to someone else for follow up? More

Terrible!! This is worst place you can go to buy a car. I wasted 5 days trying to buy a car from these people. Even the managers don't return phone calls. I wa This is worst place you can go to buy a car. I wasted 5 days trying to buy a car from these people. Even the managers don't return phone calls. I was treated terrible. The finance person raised his voice to me without a reason and told me I couldn't afford the car I wanted , wouldnt offer me any other car. He was extremely rude, arrogant and unprofessional. I was close to tears. (I am pregnant and emotional) but no one should treat potentional customers this way. They totally ruined my car buying experience. I went to Ciocca in Querkertown 45minutes farther from me and in 3 hours drove off with the Ford edge i wanted. They made me feel like family. So I can afford a car at another Ford dealer but I'm good enough for Chapman. More

New Purchase and Service. Recently bought a Ford F-150 at Fred Beans Doylestown, and was unhappy with the process of buying a vehicle from them. Came to Chapman Ford with my fa Recently bought a Ford F-150 at Fred Beans Doylestown, and was unhappy with the process of buying a vehicle from them. Came to Chapman Ford with my father to assist him in purchasing a new F150. Found a truck online and met with salesman Fred Bell. Fred was very professional and took whatever time needed to go over the vehicle. We gave them a monthly payment we did not want to exceed and with very little negotiation they came to that number. Very please with the salesman Fred Bell and Chapman Ford. In addition I needed an oil change in my new truck. Without an appointment the service department (Joe Kerwick) was able to get my vehicle in for service while we purchased another new truck! Thank you! More

Horrible customer service This place is ridiculous. I had made an appointment with Jenine Mauro to look at a car that I was interested in. Had allowed them to run the credit re This place is ridiculous. I had made an appointment with Jenine Mauro to look at a car that I was interested in. Had allowed them to run the credit report and got pre-approved before the appointment. Showed up and Jenine wasn't even working. Edward picked us up and went to look for the car. A half hour later, he informed us that the car had been sold 2 days earlier. No notice, phone call, email...nothing. Nothing but a complete waste of my time. Don't waste yours! I sent Jenine an email about what happened-she had sent me 15 emails the days leading up to the appointment day and not surprisingly, I never heard back from her. Guess they don't care about wasting your time or apologizing for their mistakes either. Bad, bad, bad all around. More

This is how it's done. We went to Chapman Jeep during a long day of car shopping. It was a very positive experience! We purchased a 2016 Jeep Grand Cherokee Limited. From th We went to Chapman Jeep during a long day of car shopping. It was a very positive experience! We purchased a 2016 Jeep Grand Cherokee Limited. From the moment we stepped on the lot we were treated with the utmost respect and professionalism. D.J. Crilly greeted us promptly and did an excellent job of presenting the vehicle. Apparently a proper walk around of a new vehicle is a thing of the past but not at Chapman. D.J. did a wonderful job of taking his time to really go through the car and make us aware of what we were looking at from bumper to bumper. He demonstrated a good knowledge of the vehicle without sounding like he was reading from the owner's manual. He stuck to the features that were important to us and was ready to answer even the most technical question right off the top of his head. We went inside and met with Frank Alexander who worked with D.J. to get us what I feel is an excellent price. There wasn't a ton of back and forth and Frank was available throughout the entire negotiation making us feel comfortable as opposed to that feeling that you're dealing with the wizard behind the curtain. We came to an agreement on price fairly quickly and never felt like it was an "us against them" situation. We couldn't be happer with the Jeep but we are also very, very happy with the entire process. Could we have played 2-3 Jeep dealers against eachother to save nickels and dimes? Maybe maybe not, but the true value of this transaction is that we don't care. We got a car we love, at a price that is more than fair, in an environment that was friendly and positive the entire time at a dealership that we wouldn't hesitate doing business with in the future. We will certainly be service customers and will recommend Chapman, D.J and Frank to anyone we know who is looking for a new or used car. More

Great Experience! Great Experience with Frank Alexander and Steve Levitt. They were both very helpful and friendly. They both made sure everything was ready for me wh Great Experience with Frank Alexander and Steve Levitt. They were both very helpful and friendly. They both made sure everything was ready for me when I got to the dealership. The customer service was excellent. More

Great experience Steve was very friendly and accomodating. He made sure everything was in order and ready to go before we got to the dealership. The entire experience Steve was very friendly and accomodating. He made sure everything was in order and ready to go before we got to the dealership. The entire experience was quick and painless. More

Great experience! Great experience at Chapman Ford Chrysler Jeep Dodge! The dealership was great and the customer service was very attentive and friendly. I would def Great experience at Chapman Ford Chrysler Jeep Dodge! The dealership was great and the customer service was very attentive and friendly. I would definitely recommend them to anyone looking for a new car. More

Great Exoerience! I had a great experience. The dealership is large and the customer service is great. The sales people really work with you to find what you want, they I had a great experience. The dealership is large and the customer service is great. The sales people really work with you to find what you want, they are knowledgeable, and they are not pushy. I would absolutely recommend this dealership. More

Car Purchase My wife and I were in the market for a new SUV and visited Chapman Jeep in Horsham, PA...I have purchased and leased many vehicles but I have to say i My wife and I were in the market for a new SUV and visited Chapman Jeep in Horsham, PA...I have purchased and leased many vehicles but I have to say it was one of the most pleasant and professional dealerships I have ever worked with. They made the process simple and very enjoyable. We worked with our sales consultant, Steve Levitt and sales manager Brian Nickett and they were both extremely professional and great to work with! I would recommend Steve and the Chapman dealership to anyone looking for an easy car purchase, good pricing and all around professional atmosphere! More