Chapman Ford of Horsham

Terrible Management and Terrible Customer Care Chapman Ford of Horsham really offered terrible service and customer care to my family and I. They took advantage of us being thrifty shoppers in the Chapman Ford of Horsham really offered terrible service and customer care to my family and I. They took advantage of us being thrifty shoppers in the sense of seeking out a good deal online. They had very little appreciation for the time in effort we put forth to purchase and trade in a vehicle at this dealership. The hagiarchy of management really did not offer their best service to us because we were not purchasing ta top of the line fully loaded vehicle. There internet sales specialist had a phone conversation with me ion regards to our trade which she said we would receive $1,500 for our trade and the $1,000 chapman rebate. Because felt that the Chapman rebate was a bit of a gimmick because I was told in earlier conversations that if you are offered $2,500 for your trade let say they will give you $1,000 off the price of the vehicle and $1,500 for your trade. To me that isn’t a rebate that is just applying what the value of your trade is to different columns. That said I clarified this with Courtney in internet sale and it was clear to me that we were getting $1,500 for our trade and $1,000 in a rebate for a total of $2,500. This said upon our arrival (after driving 2 and ½ hours from NY) the salesman Andrew came to us and told us originally, we were getting what was agreed with Courtney then after signing certain trade paperwork he came and said I am sorry I was wrong we are only giving you $1,500 which includes the $1,000 chapman rebate. Which infuriated me to no end because I had been up since 5:30 am and drove two cars from NY to trade this vehicle in to understand things to turn out differently. Which made me be very vocal and state this was xx and I have to speak to a Manager. Once the Manager had come over she then stated that I was wrong and she personally prides herself on the Chapman Ford reputation and takes Ford surveys very seriously. Therefore, if we are to get a poor review from you to for she would prefer just not to sell the car because they are already taking a loss. To me I don’t know what type of professionalism she has but, in my life, you never tell a customer that the deal is off due to a possible miscommunication. She took no consideration into our efforts that we put forth to do business and only pushed us into a further corner of discomfort and anger because she was so reluctant to work through the issue. This is not a place to purchase a vehicle and Ford should be careful of who their Franchises are because this will give them a poor rap moving forward. As an owner of a small business and having sales people myself I would have taken some accountability and tried to work though the issue with my customer and not tell them because of a concern on a survey I rather take the deal off the table. Absolute terrible service but at least the car price was worth it but I would never do business otherwise. As the manager said to us you are here for a reason and it was apparently their good price on a 2017 left over. You would think they would be very please someone came all this way to relive them of some dead inventory! More

Internet pricing and appraisal scam The internet prices posted are only achievable for a small percentage of people since the price shown includes rebates that only a few people will act The internet prices posted are only achievable for a small percentage of people since the price shown includes rebates that only a few people will actually qualify for. In addition, the vehicle appraisal system they use is a complete scam. It's used to get you in the dealership. My internet appraisal was $30700. The ACTUAL dealer appraisal was $24000. I even asked the Business Development Manager if the appraisal was reliable and accurate. I was told they are within a close range. At the most $1000 -$2000 different. I drive 1.5 hours to this dealer. Complete waste of time. Do not trust this dealership. More

EXTREMELY DISHONEST SALESPEOPLE!!!! STAY AWAY!!! WASTED MY WHOLE AFTERNOON AND PULLED A FAST ON ME AFTER WE HAD ALL PAPER WORK READY AND MONEY COUNTED! WASTED MY WHOLE AFTERNOON AND PULLED A FAST ON ME AFTER WE HAD ALL PAPER WORK READY AND MONEY COUNTED! More

Sam Greene is the best Walked in to Chapman’s after a week of visiting car dealerships around the area. Sam Greene greeted us and took care of our needs! Walked in to Chapman’s after a week of visiting car dealerships around the area. Sam Greene greeted us and took care of our needs! More

Terrible customer service and bussiness I dropped off a vehicle there for service on2/20/18 at 3:15 pm. I had a appointment. when arriving they ask me to leave the vehicle so a tech can look I dropped off a vehicle there for service on2/20/18 at 3:15 pm. I had a appointment. when arriving they ask me to leave the vehicle so a tech can look at it the next day because they are busy. I agree to that. I called the following day at 12 noon to check on the status of my vehicle, they proceed to tell me that a tech has not looked at it yet that there is a few cars ahead of me.i call again at 3 pm to check the status of my vehicle , again they tell me no tech looked at it yet and there is a few cars ahead of me. They must think people should wait on them. remind you i had an appointment the day before and i don't have vehicles at hand to be using. If they are so busy they should have informed me about it and not let me believe they are gonna be looking into my issue. So i wrote a review on their website about the service and i received a phone call from a guy name Tim. I am guessing he is the service manager. Tim says to me that he saw my review and told me to come and pick up my vehicle and that they will not do any work on my car. boy they cant take criticism about their service. so i picked up my vehicle and and left. so for any one thinking about going there don't, drive the couple extra miles to Fred Beans in Doylestown, pa More

Win:Win:Win for all! Del Burns listened and took in what we wanted and was patient with us while we went out and test drove other comparable trucks at other dealerships. N Del Burns listened and took in what we wanted and was patient with us while we went out and test drove other comparable trucks at other dealerships. Never pressured us and we had a pleasant experience with purchasing our new 2017 Ram 1500 Big Horn Crew Cab 4X4 Hemi V8. We got the truck, Win; Del got the deal, Win; and the Chapman can report one more sale to GM on Jan. 2, Win. Win:Win:Win. Thank you for your time and patience Del. P.s.: If I could have a six star review it would be for Del’s customer service and the Price of the vehicle. More

2017 Focus SEL EXCELLENT!! I can't say enough about Tom Borah, Steve Wepryk and Colleen Card and their incredible service. My local dealer ignored me and they stepped in from 60 I can't say enough about Tom Borah, Steve Wepryk and Colleen Card and their incredible service. My local dealer ignored me and they stepped in from 60 miles away and listened to my needs. The team above at Horsham handled the whole transaction with speed while maintaining the highest level of integrity and professionalism. They listened, gave options and worked with me to find a car. They delivered my 2017 Ford Focus Hatchback to me as described at a great price and Steve spent time taking me through all the features before leaving. I am 60 and have bought allot of cars in this was the most amazing car buying experience in all my years. The pride they had in delivering excellent customer service and taking car of my needs was just unbelievable. They were able to something that my dealer 10 miles away and every other dealer between here and Horsham couldn't. Thank you all again, look forward to seeing you when my son's lease is up in the spring!!!!!! More

very poor effort to make a sale contacted them through True Car. they did not have a car on the lot and made absolutely no effort to located one or do an order. what a joke. contacted them through True Car. they did not have a car on the lot and made absolutely no effort to located one or do an order. what a joke. More

I took my new Dodge Challenger Scat Pack to this dealership for the first oil change and weather stripping replacement. The Service desk employees are disrespectful and incompetent. I dealt with Geo dealership for the first oil change and weather stripping replacement. The Service desk employees are disrespectful and incompetent. I dealt with George Nightlinger, Rich Underkofler and Alfredo Vaz. There was excessive mileage put on my vehicle and it was returned to me a week later damaged. I would not return to this Service department even if it was free. Rich Underkofler was the worst of the three at the Service desk. He tells customers they can't wait on the property and they have to rent a vehicle from Enterprise. I was wondering how much in kick backs they are getting from Enterprise. Update : Recently found out the front of my brand new Scat Pack was repainted and the color does not match the rest of the vehicle. This additional damage was covered up by Chapman when they had my vehicle for a week. This dealership is awful and I’m pissed I didn’t catch this when I picked up the vehicle. More

2017 Ram 2500 Sales associate Drew Wilson who assisted my wife and I was very knowledgeable and professional. Took his time to answer all of our questions. We were Sales associate Drew Wilson who assisted my wife and I was very knowledgeable and professional. Took his time to answer all of our questions. We were able to test drive a diesel and gas 2500 with no pressure. Live in Staten Island NY but will buy a vehicle from this dealership. More