Chapman Ford of Horsham

Worst dealership EVER After buying Dodge products for over 20 years I made the mistake of buying from Chapman Dodge. I purchased a $70,000 Dodge hellcat on 7/22/2018. I rec After buying Dodge products for over 20 years I made the mistake of buying from Chapman Dodge. I purchased a $70,000 Dodge hellcat on 7/22/2018. I received a email 2 days later saying there was a problem with my contract and I need to call the finance guy. After multiple calls(never answers his phone and can't leave a message because his mailbox is full) I called and asked for my salesman ( wasn't available) asked for a manager ( none available). At the end of the week my salesman returned my call said he would send me a new contract to sign so I wouldn't have to drive back to the dealer (2 1/2 hour drive) and said the finance guy would call me (neither ever happened) after multiple calls where the operator said she would have someone call me back I finally got to speak with Colleen a manager ( 3 weeks after my purchase) she said they would overnight the contract which she did but in the meantime I was receiving call from the finance company for the car I traded in they never paid it off. Also my first payment was coming due but I had no account number or info to make my payment Colleen said just send a check in with the contract (which I did made out to Chrysler). The payment was due 8/22/2018. On 9/4/2018 I received a letter from Chrysler saying my account on the new car is past due. I checked with my bank and Chapman Ford deposited the check in their account (not sure how since it was made out to Chrysler). Called the dealer once again and Colleen wasn't available and when I asked for a manager from Dodge sales no one was available. I then asked for a manager from Ford and spoke to a manager who said he would check into it. A few minutes later a manager from Dodge called me back saying they made the payment. I called Chrysler and the payment was made LATE. This dealer is horrible not only is the service after the sale horrible they almost messed up my credit by not paying off my trade for almost a month and not making my first payment on time. I don't understand how they stay in business More

Ripped off Got a truck from here, the transmission died two months in. I’m now dealing with a repair that is half the value of the vehicle. The customer service Got a truck from here, the transmission died two months in. I’m now dealing with a repair that is half the value of the vehicle. The customer service is a joke. More

Awful sales department and management I went to take a look at a 2009 Ford Expedition on Wednesday 6/6/2018. The sales rep I worked with seemed very good and nice and told me to bring my t I went to take a look at a 2009 Ford Expedition on Wednesday 6/6/2018. The sales rep I worked with seemed very good and nice and told me to bring my trade in upon visit the next time I came in. I brought my trade in with me on Saturday 6/9/2018 and got all paper work handled and completed a credit app to finance through Chapman ford. This all took place after 3pm and I was told their loan officer that they delt with was closed for the afternoon and that I would know how everything went with the credit officer come Monday. It is now Wednesday 6/13/2018 and not the sales rep or manager has attempted to contact me once. I called the sales rep on Monday and left a voicemail for him to which he has yet to return my call and on Tuesday night spoke to a sales manager who claims that he had no idea about anyone taking a credit app from me and that no one ran my credit. Which is a complete lie as I have two statements showing on my credit statements that Chapman ford had ran my credit. I was personally informed by the manager Tuesday night this would be resolved when we spoke on the phone and was told I would hear from someone by today. It is now Wednesday night and no one has contacted me and when I called to speak to a manager and they asked my name they said no one was available and said I would be called back. This is the worst customer service I have ever delt with in my entire life. This should have been an easy process and the dealership had a very easy sale but they clearly have no care in their customers. Even had my credit not been approved a phone calll would have been nice. Do not waste your time going to this place they’re beyond unprofessional More

Terrible Management and Terrible Customer Care Chapman Ford of Horsham really offered terrible service and customer care to my family and I. They took advantage of us being thrifty shoppers in the Chapman Ford of Horsham really offered terrible service and customer care to my family and I. They took advantage of us being thrifty shoppers in the sense of seeking out a good deal online. They had very little appreciation for the time in effort we put forth to purchase and trade in a vehicle at this dealership. The hagiarchy of management really did not offer their best service to us because we were not purchasing ta top of the line fully loaded vehicle. There internet sales specialist had a phone conversation with me ion regards to our trade which she said we would receive $1,500 for our trade and the $1,000 chapman rebate. Because felt that the Chapman rebate was a bit of a gimmick because I was told in earlier conversations that if you are offered $2,500 for your trade let say they will give you $1,000 off the price of the vehicle and $1,500 for your trade. To me that isn’t a rebate that is just applying what the value of your trade is to different columns. That said I clarified this with Courtney in internet sale and it was clear to me that we were getting $1,500 for our trade and $1,000 in a rebate for a total of $2,500. This said upon our arrival (after driving 2 and ½ hours from NY) the salesman Andrew came to us and told us originally, we were getting what was agreed with Courtney then after signing certain trade paperwork he came and said I am sorry I was wrong we are only giving you $1,500 which includes the $1,000 chapman rebate. Which infuriated me to no end because I had been up since 5:30 am and drove two cars from NY to trade this vehicle in to understand things to turn out differently. Which made me be very vocal and state this was xx and I have to speak to a Manager. Once the Manager had come over she then stated that I was wrong and she personally prides herself on the Chapman Ford reputation and takes Ford surveys very seriously. Therefore, if we are to get a poor review from you to for she would prefer just not to sell the car because they are already taking a loss. To me I don’t know what type of professionalism she has but, in my life, you never tell a customer that the deal is off due to a possible miscommunication. She took no consideration into our efforts that we put forth to do business and only pushed us into a further corner of discomfort and anger because she was so reluctant to work through the issue. This is not a place to purchase a vehicle and Ford should be careful of who their Franchises are because this will give them a poor rap moving forward. As an owner of a small business and having sales people myself I would have taken some accountability and tried to work though the issue with my customer and not tell them because of a concern on a survey I rather take the deal off the table. Absolute terrible service but at least the car price was worth it but I would never do business otherwise. As the manager said to us you are here for a reason and it was apparently their good price on a 2017 left over. You would think they would be very please someone came all this way to relive them of some dead inventory! More

Internet pricing and appraisal scam The internet prices posted are only achievable for a small percentage of people since the price shown includes rebates that only a few people will act The internet prices posted are only achievable for a small percentage of people since the price shown includes rebates that only a few people will actually qualify for. In addition, the vehicle appraisal system they use is a complete scam. It's used to get you in the dealership. My internet appraisal was $30700. The ACTUAL dealer appraisal was $24000. I even asked the Business Development Manager if the appraisal was reliable and accurate. I was told they are within a close range. At the most $1000 -$2000 different. I drive 1.5 hours to this dealer. Complete waste of time. Do not trust this dealership. More

EXTREMELY DISHONEST SALESPEOPLE!!!! STAY AWAY!!! WASTED MY WHOLE AFTERNOON AND PULLED A FAST ON ME AFTER WE HAD ALL PAPER WORK READY AND MONEY COUNTED! WASTED MY WHOLE AFTERNOON AND PULLED A FAST ON ME AFTER WE HAD ALL PAPER WORK READY AND MONEY COUNTED! More

Sam Greene is the best Walked in to Chapman’s after a week of visiting car dealerships around the area. Sam Greene greeted us and took care of our needs! Walked in to Chapman’s after a week of visiting car dealerships around the area. Sam Greene greeted us and took care of our needs! More

Terrible customer service and bussiness I dropped off a vehicle there for service on2/20/18 at 3:15 pm. I had a appointment. when arriving they ask me to leave the vehicle so a tech can look I dropped off a vehicle there for service on2/20/18 at 3:15 pm. I had a appointment. when arriving they ask me to leave the vehicle so a tech can look at it the next day because they are busy. I agree to that. I called the following day at 12 noon to check on the status of my vehicle, they proceed to tell me that a tech has not looked at it yet that there is a few cars ahead of me.i call again at 3 pm to check the status of my vehicle , again they tell me no tech looked at it yet and there is a few cars ahead of me. They must think people should wait on them. remind you i had an appointment the day before and i don't have vehicles at hand to be using. If they are so busy they should have informed me about it and not let me believe they are gonna be looking into my issue. So i wrote a review on their website about the service and i received a phone call from a guy name Tim. I am guessing he is the service manager. Tim says to me that he saw my review and told me to come and pick up my vehicle and that they will not do any work on my car. boy they cant take criticism about their service. so i picked up my vehicle and and left. so for any one thinking about going there don't, drive the couple extra miles to Fred Beans in Doylestown, pa More

Win:Win:Win for all! Del Burns listened and took in what we wanted and was patient with us while we went out and test drove other comparable trucks at other dealerships. N Del Burns listened and took in what we wanted and was patient with us while we went out and test drove other comparable trucks at other dealerships. Never pressured us and we had a pleasant experience with purchasing our new 2017 Ram 1500 Big Horn Crew Cab 4X4 Hemi V8. We got the truck, Win; Del got the deal, Win; and the Chapman can report one more sale to GM on Jan. 2, Win. Win:Win:Win. Thank you for your time and patience Del. P.s.: If I could have a six star review it would be for Del’s customer service and the Price of the vehicle. More

2017 Focus SEL EXCELLENT!! I can't say enough about Tom Borah, Steve Wepryk and Colleen Card and their incredible service. My local dealer ignored me and they stepped in from 60 I can't say enough about Tom Borah, Steve Wepryk and Colleen Card and their incredible service. My local dealer ignored me and they stepped in from 60 miles away and listened to my needs. The team above at Horsham handled the whole transaction with speed while maintaining the highest level of integrity and professionalism. They listened, gave options and worked with me to find a car. They delivered my 2017 Ford Focus Hatchback to me as described at a great price and Steve spent time taking me through all the features before leaving. I am 60 and have bought allot of cars in this was the most amazing car buying experience in all my years. The pride they had in delivering excellent customer service and taking car of my needs was just unbelievable. They were able to something that my dealer 10 miles away and every other dealer between here and Horsham couldn't. Thank you all again, look forward to seeing you when my son's lease is up in the spring!!!!!! More