Chapman Ford of Horsham

Waste of 5 hours! Female on the phone with my fiance had us thinking we could trade in our fairly new vehicle for an older vehicle my fiance wanted. Drive 5 freaking h Female on the phone with my fiance had us thinking we could trade in our fairly new vehicle for an older vehicle my fiance wanted. Drive 5 freaking hours for such a waste of our time! The people here were unfriendly and it was a terrible experience. I would never recommend this place. They need to learn customer service and how to be helpful, instead of wasting people's time. More

Stay Away from this Dealer / Waste of Time / Rip Offs I have dealt with Antonio (Sales Rep) who was amazing person and was trying to help me as much as possible from Satan (John Miller). I don’t normally I have dealt with Antonio (Sales Rep) who was amazing person and was trying to help me as much as possible from Satan (John Miller). I don’t normally write any reviews because I have a saying when you do people wrong cause Karma is a you know what. But, this one goes in the books. I tell them exactly what I currently have which is a comparison or what other dealer have quoted me for my trade and my monthly numbers. They agreed they can help me and will do there best to get me that deal or beat it. I traveled 2 hours to get to that deal to be low balled on my trade which was $3k under wholesale value. Then have the xxxxx to tell me other dealers are lying to you meanwhile I travel 2 hours to hear that answer??? Why couldn’t they just tell me my trade was going to be that low over the phone? I told them you could of wrote on a contract based on condition of the vehicle. I understand you want to see the vehicle but at least tell me based on good condition is worth this. I would of made a better decision in going there or not. Total of 4 hours of my Saturday was lost because the finance guy could not be honest and basically gave me a number I wanted to hear. Shame on me I got snagged but that would be my first and last . I will make sure no one in my organization shops at that dealer. Stay away don’t waste your time!!!! More

Make you feel like they are doing you a favor by bring your Brought my car to chapman a few times simply because i have a warranty and they are the closest jeep dealer to my house (i would never buy a car from Brought my car to chapman a few times simply because i have a warranty and they are the closest jeep dealer to my house (i would never buy a car from them...was told the price I got from Videon on my Jeep was a lie and they could not sell a car at that price...which Videon sold it to me for!). Whenever i bring my car in the service team make me feel as thopugh its a privelage to bring my car to their dealership. They once put in a cabin filter i didnt ask for and they said they would take 10% off. when i told them to put in my old one back, the service mgr said that he would now have to eat the cost! Really??? cmon.....they need to learn manors at this dealership and how to treat customers. Lastly take a page from thompsons playbook and try washing a car when its serviced.... More

If you would like to be ripped off come here! My husband and i went here after speaking with Evita over a trade my husband had.he was upside down but with the rebates on the car he was looking at My husband and i went here after speaking with Evita over a trade my husband had.he was upside down but with the rebates on the car he was looking at plus! Plus! 7,000 down it was not enough even tho they appraised our car at 18,850.not even the best part yet! The sales guy was so shot out and all over the place the entire time it was just insane! He comes back over and tells us we have to put down 21,000 dollars!!!!! What am i buying a freaking luxury car or a home!? Wouldnt recommend buying a tire off these clowns!sheisty gimmicks and false hope just to be told to come back with a third co signer or 21,000 dollars. More

Keep the Ear Pods Sons Vehicle was in for service 4/19. Wife realized EarPods were missing. She asked service to find out what was going on. Nothing transpired, So I ca Sons Vehicle was in for service 4/19. Wife realized EarPods were missing. She asked service to find out what was going on. Nothing transpired, So I called the owner/operator who’s a clown! Asked me why I was so upset (like it was a joke). Wanted to know why I was raising my voice and cursing at him. I need EarPods for free like I need another Summer Home! Fact is they stole earbuds out of the car and couldn’t even apologize. Look at the reviews on line. They Suck! How does Jeep let them sell their product. More

Low ball on vehicle appraisal STEAR CLEAR OF THIS DEALERSHIP!!!!! Attempted to purchase a 2019 F-150 recently, negotian when reasonable well with sales p erson, however when sal STEAR CLEAR OF THIS DEALERSHIP!!!!! Attempted to purchase a 2019 F-150 recently, negotian when reasonable well with sales p erson, however when sales manager (Mancinelli) got involved they lost the sale. Grossly under valued (Blue Book appraisal) by $10,000 dollars. Manager had a take it or leave it attitude. Will not return or recommemd this dealership. BTW thes sale was made at a competative dealership that presented an honest apprasal that was in line with Blue Book. More

Pathetic Appraisal for My Trade They appraised my vehicle for $4000 less than auction price. When I asked why the appraisal was extremely low, the salesman said "we do that because They appraised my vehicle for $4000 less than auction price. When I asked why the appraisal was extremely low, the salesman said "we do that because our listed price is low, so we have to make it up somewhere" . Unbelievable. I have purchased two vehicles from Chapman, never again. More

Similar crappy experience w service team As I read the reviews I’m seeing a pattern that aligns w my experience. Zero customer service after the sale. The Service Writer should be working a As I read the reviews I’m seeing a pattern that aligns w my experience. Zero customer service after the sale. The Service Writer should be working anywhere that he doesn’t need to actually talk to people. Horrible. More

Bait and Switch Very Bad experience at Chapman Jeep! I don’t write reviews but feel I was treated so poorly that I felt I needed to share my experience. I emailed Very Bad experience at Chapman Jeep! I don’t write reviews but feel I was treated so poorly that I felt I needed to share my experience. I emailed them about a car I saw on the internet. I received an email telling me that the car was available. I called to confirm the car was actually still available and the salesperson confirmed it was. After dinner I called back and spoke to Rick, the manager, to once again make sure the car was available before I made the 1 hour drive. Rick told me it was there and he would have it ready when I got there. When I got there, the car I wanted was actually in a bad accident but they had another one with the same features and color for almost $500 more. When I agreed to test drive it - they couldn’t find the car. They brought over another similar car that was almost $2,000 more than the original car. I was told by Rick the manager to test drive the car and if I liked it - he would work the numbers on the original car. After I drove the car, the salesman got the numbers from the manager - and of course they were for the car that was $2,000 more. When I said something, the salesman apologized and went back to Rick the manager. He came back with numbers for the car that was $500 more than the car I emailed about and called twice about. So after confirming the car was there 3 times and driving an hour each way, Rick refused to honor the price of the car I came in for. When I asked what the difference was in the 2 cars - he responded “I’m sure there is some small upgrade.” Rick, the manager’s response to me feeling lied to about the whole thing was “do what you have to do.” Absolutely NO customer service at all.. BEWARE OF CHAPMAN’ JEEP’s BAIT AND SWITCH! And definitely be careful when Rick is the manager. There are quite a few Jeep dealers that will be honest and treat you fairly, unfortunately, Chapman Jeep is not one of them. More

internet price with rebates I spoke to a sales women over the phone cause they were advertising low prices on Challengers with a 392 hemi. I asked what all the rebates were and s I spoke to a sales women over the phone cause they were advertising low prices on Challengers with a 392 hemi. I asked what all the rebates were and she asked me questions to see if I qualify. the advertised price was 33,395 or something close to that after she asked me the questions she said my price was 36395 or something around 3250 over 33,395. I didn't qualify for the Military because I only did 4 years in the Marine Corps and you needed at least 20,(ok fu$# our veterans I guess) also if my credit score was over 620. So I asked her you're rewarding crapy credit? No So I explained it to her and she was horrible at explaining stuff. So I'm getting impatient and she has the audacity to tell me she explained it 3 times and I wasn't getting it. I was getting so pissed off what an idiot! More