Chapman Ford Northeast Philadelphia - Service Center

Do not use the service department, they are a consumer nightmare, asked for written service agreement and have a lawyer look over it, they offered a free ride home from Lyft, one mile ride cost me 317$ nightmare, asked for written service agreement and have a lawyer look over it, they offered a free ride home from Lyft, one mile ride cost me 317$ More

My vehicle was taken in for service on May 29 2022 and I was told after day 1 that the issue was a loose bushing in the rear subframe connector and that the rear shocks were leaking oil and that the work wo was told after day 1 that the issue was a loose bushing in the rear subframe connector and that the rear shocks were leaking oil and that the work would be covered under warranty. I was given a repair order showing everything covered and zero cost to the customer. After a few days I was then told that the bushings couldn't just be replaced and that the entire subframe would have to be replaced and that Roy Fernandes at Chapman Ford service was going to deny my warranty for their vehicle failing. They alleged abuse by a previous owner with zero evidence. They then sat my perfectly drivable vehicle for two weeks before repairs started without my knowledge. The repair took over 4 weeks and then they refused to release my covered under warranty repaired vehicle to me unless I paid over $4500 for the repairs just in case corporate denied the warranty. They held the car for close to a week several business days locked up behind the shop even though I had a repair order in hand showing everything covered under warranty which they tried to walk back as paperwork that could be changed after the fact. So they admitted to falsifying documents. At the same time I had another Mustang of mine in for body shop repairs. I received both vehicles back in the same week and neither is fixed properly. The rear still squeaks on the one and the drivers side window is rattling on the impact side of the one that was hit. After taking one back for further diagnostics and telling them that I want the window checked after the first one is done they are denying to fix or work on either vehicle because I left a negative corporate review when sent a survey. So I asked the individual Jason who called me "I'm being punished for leaving a proper review on your work? Is that what you're saying?" And he said "Yes." Let's name names. Roy and Jason in service. Jim Casey the manager. Avoid them all at all costs. They do not care about you at all. I was able through this entire ordeal to reach out and speak to several current workers there and also former employees who all has similar things to say. Their customer service skills are horrific. They don't care behind closed doors. Denying to cover your own work which you pledged was covered for life including the body work because you did not like an honest review is beyond pathetic and cowardly. More

I haven’t experienced a problem with Chapman Ford in the past. Today I woke up to a flat tire. I thought ok, I’ll take it to Chapman Ford and have it fixed. I went in at 11:30 a.m. Did I mention their repai past. Today I woke up to a flat tire. I thought ok, I’ll take it to Chapman Ford and have it fixed. I went in at 11:30 a.m. Did I mention their repair people go to lunch for 1 hr @ 12 by contract from their union? So there’s NOTHING WORKED ON FOR 1 hr during THEIR lunch time. That means 1 hr of your time sitting on THEIR LUNCHTIME while YOUR PRECIOUS TIME is waiting for them to finish their lunch and your repairs. Finally left after waiting 2 hrs and 15 minutes! SMH More

Very nice and helpful personnel at this dealership. Aaron from sales was very nice and relatable. He was determined to bring down the priced so I could drive out with the vehicle I wanted. He was successfu from sales was very nice and relatable. He was determined to bring down the priced so I could drive out with the vehicle I wanted. He was successful. I would definitely deal with Aaron again! More

I was given the run..around!!! First they told me my work was covered under warranty. 4 me 2 drive # 30 mins. 4 them 2 day it wasn't. Then they said part was there. Now it's not.!!! Never buying a FORD work was covered under warranty. 4 me 2 drive # 30 mins. 4 them 2 day it wasn't. Then they said part was there. Now it's not.!!! Never buying a FORD again.!!# or going 2 Chapman Ford. Bad advice. Poor service!!# Don't go there. WARNING!!🥵🥵🥵💯 More