Chapman Ford Northeast Philadelphia - Service Center

Could have been done quicker than it was a 5 minute job and my car was there for 2 days straight and my car was there for 2 days straight More

The work performed was done quickly. The price was unexpectedly high.. Need to be more detailed with service, parts, and labor charges The price was unexpectedly high.. Need to be more detailed with service, parts, and labor charges More

The service department at Chapman Ford is the best service department I have ever visited service department I have ever visited More

I can’t say enough about JonnyB, he’s a very knowledgeable salesman. Oh did I mention 😃, he’s sold me three great vehicles… Thanks for your service John see you soon buddy knowledgeable salesman. Oh did I mention 😃, he’s sold me three great vehicles… Thanks for your service John see you soon buddy More

Took my new vehicle in for a software recall. Painless appointment setting with a real person! Super professional, quick, courteous service from the moment when I pulled into the service drive. O Painless appointment setting with a real person! Super professional, quick, courteous service from the moment when I pulled into the service drive. Outstanding service writer, they delivered a free video multi-point inspection and quick updates to when my vehicle would be completed via text. And finally an accurate window of when it could be returned. THIS is what a dealership service experience should be! More

The service center communication is horrible completely horrible.. it’s no way they keep your vehicle for more than 3 weeks and still don’t have a date as to when will you be reimbursed for your rental th horrible.. it’s no way they keep your vehicle for more than 3 weeks and still don’t have a date as to when will you be reimbursed for your rental that you had to pay outta pocket while your vehicle is being serviced. However ford is supposed to pay for the first 5 days that’s mandatory but that’s something you have to find out on your own because they surly will not inform you. My car been out the shop for 2 weeks and I still don’t have an answer as to when can I come pick up my reimbursement check. Dave the service manager keeps telling me to ask Tyler the person that was working on my vehicle, but when I do all he has is a lot of rebuttals and no clear answer. It’s completely overwhelming and stressful More

Excellent work, trustworthy and explained everything I needed completed in terms I could understand. Definitely recommend!!!!!! Will be returning for an inspection and oil change soon. Had terrible experi needed completed in terms I could understand. Definitely recommend!!!!!! Will be returning for an inspection and oil change soon. Had terrible experiences with other shops and the little bit of extra cost is well worth the assurance that the work will be completed accurately. All the employees I dealt with were exceptional. More

Thank-you Kyra Davis for helping me with my Ford service today! Quick, kind, and to the point! I recommend anyone needing service done to ask for Kyra! today! Quick, kind, and to the point! I recommend anyone needing service done to ask for Kyra! More

I have had 2 of my vehicles serviced at Chapman multiple times and the staff are always friendly, they are very attentive and take time to answer any questions I have. I would definitely recommend them. times and the staff are always friendly, they are very attentive and take time to answer any questions I have. I would definitely recommend them. More