Chapman Ford Northeast Philadelphia - Service Center

The service I receive at Chapman is always great! Most recently I had my back up camera replaced. Luckily I have an incredible extended warranty from when I bought my used Edge and it was fully covered. recently I had my back up camera replaced. Luckily I have an incredible extended warranty from when I bought my used Edge and it was fully covered. More

Very efficient oil change service My oil change service last week was very fast. Bob recommended the 5,000 mile service and is was completed in less than an hour Bob made additiona My oil change service last week was very fast. Bob recommended the 5,000 mile service and is was completed in less than an hour Bob made additional recommendations for my next visit on two matters which could be deferred More

Good customer service My service rep (Logan) was very polite and made sure that I was comfortable while I was waiting for my car. I did have to wait about 2 hours for an o My service rep (Logan) was very polite and made sure that I was comfortable while I was waiting for my car. I did have to wait about 2 hours for an oil change but the time went pretty fast. More

Outstanding Very good experience this time cmpared to last year. It appears you have made some changes there and hopefully iit will continue. Thank you Much Very good experience this time cmpared to last year. It appears you have made some changes there and hopefully iit will continue. Thank you Much More

Prompt and courteous service. Waiting time was not too long, although the waiting area was not as comfortable as some other service centers. Overall, I was pleased with the service performed on my Escape. long, although the waiting area was not as comfortable as some other service centers. Overall, I was pleased with the service performed on my Escape. Good job! More

Quick and Easy Took in my Escape for a recall notice. Made an appointment, was in and out within an hour. Bob was great. Thanks. Highly recommend Chapman Took in my Escape for a recall notice. Made an appointment, was in and out within an hour. Bob was great. Thanks. Highly recommend Chapman More

Great Experience It was very easy to schedule my appointment with Chapman Ford over the phone. I was able to get an appointment very quickly. Bob Keisler was friendl It was very easy to schedule my appointment with Chapman Ford over the phone. I was able to get an appointment very quickly. Bob Keisler was friendly and welcoming. More

Recall Work was done in just a few hours and all was fine. Notifications were received regularly via text. Will be having my inspection done here in April. Work was done in just a few hours and all was fine. Notifications were received regularly via text. Will be having my inspection done here in April. More

The service after you buy your car is not good, you cannot get anyone on phone kept getting voicemail instead of person. Kept car too long, had to leave it overnight, then next day it was late aftern cannot get anyone on phone kept getting voicemail instead of person. Kept car too long, had to leave it overnight, then next day it was late afternoon before car was ready. I had to stay with my daughter, overnight and was without my medication, for 3 doses. More

The service tech was great & the wait wasn’t bad, but I swear I can’t figure out the bill! Whichever way I add it, the items don’t add up. swear I can’t figure out the bill! Whichever way I add it, the items don’t add up. More