Chapman Ford Northeast Philadelphia

The service center communication is horrible completely horrible.. it’s no way they keep your vehicle for more than 3 weeks and still don’t have a date as to when will you be reimbursed for your rental th horrible.. it’s no way they keep your vehicle for more than 3 weeks and still don’t have a date as to when will you be reimbursed for your rental that you had to pay outta pocket while your vehicle is being serviced. However ford is supposed to pay for the first 5 days that’s mandatory but that’s something you have to find out on your own because they surly will not inform you. My car been out the shop for 2 weeks and I still don’t have an answer as to when can I come pick up my reimbursement check. Dave the service manager keeps telling me to ask Tyler the person that was working on my vehicle, but when I do all he has is a lot of rebuttals and no clear answer. It’s completely overwhelming and stressful More

My wife and I had a great experience at Chapman Ford. David Greenberg was super nice, very knowledgeable, and great to work with. We highly recommend him. David Greenberg was super nice, very knowledgeable, and great to work with. We highly recommend him. More

Easy to work with and fair pricing. Customer service is also very helpful and kind. Customer service is also very helpful and kind. More

My sales rep always looks out for my best interest and goes above and beyond the call of great service!!!! Between my family and my 2 sons,we have purchased/leased 6 vehicles within the last 2 years! goes above and beyond the call of great service!!!! Between my family and my 2 sons,we have purchased/leased 6 vehicles within the last 2 years! More

Great experience from the start. Brian was great. My concerns were addressed not only the day I bought my new Explorer, but when I went back about a week later with items I had quest Brian was great. My concerns were addressed not only the day I bought my new Explorer, but when I went back about a week later with items I had questions on. Love my new wheels and they made it super easy. More

Maurice was knowledgeable, courteous and great to work with. He got my husband and I in and out quickly as well. with. He got my husband and I in and out quickly as well. More

Brian Brooks made my recent purchase of a Ford truck one of the fastest and easiest I had in my forty years of purchasing he even personally delivered the vehicle to my home of the fastest and easiest I had in my forty years of purchasing he even personally delivered the vehicle to my home More

My sales guy is Brian Brooks he is the nicest guy and efficient salesman that i have dealt with there I've been coming there for 12 years. I also really would like to give the service shop a great heads efficient salesman that i have dealt with there I've been coming there for 12 years. I also really would like to give the service shop a great heads up they always handle us quick and thorough. More

This is the one and only place I will ever go to get any car. Everyone is always pleasant and highly professional. And they will never try to up sale you and will work within their abilities to make sure yo car. Everyone is always pleasant and highly professional. And they will never try to up sale you and will work within their abilities to make sure you leave with what you want. Thanks again. More