Chapman Ford Northeast Philadelphia

Awesome experience Came in for an oil change, walked out with an awesome new car. Guys were so accommodating and helpful! I'm telling everyone! Lol. Thanks so much Came in for an oil change, walked out with an awesome new car. Guys were so accommodating and helpful! I'm telling everyone! Lol. Thanks so much More

Easy, Stress free and Excellent Service I went to Chapman Ford/Volkswagen with my eyes set on a Jetta however, I had a dilemma. My current vehicle (Toyota) I was in a lease and it wasn't up I went to Chapman Ford/Volkswagen with my eyes set on a Jetta however, I had a dilemma. My current vehicle (Toyota) I was in a lease and it wasn't up for a few months. The staff was extremely friendly and helpful without being overwhelming or pushy. My salesman was Tom Brown and he provided me with the best car purchasing experience of my life. I told him what I wanted and what I wanted to spend. He made it happen. My past experience has caused me to choose to never go back to certain dealers. I plan on purchasing from Chapman from here on out. What made the service exceptional was that they handled the termination of my car lease. I wanted nothing to do with it and they gave me just that. They took care of all the paper work to help me get out of it and relieve me of the stress it caused. I drove out of the dealership that day in my dream car, guilt free. I would recommend the Chapman Sales Team to everyone. They truly are the best. Thank you for the excellent service. More

Service department horrible I have 2014 Ford Escape with 13500 miles. Calling the service department is a joke takes 15-20 minutes to talk to a guy who is indifferent and not int I have 2014 Ford Escape with 13500 miles. Calling the service department is a joke takes 15-20 minutes to talk to a guy who is indifferent and not intersted in your problem. My back breaks started making noise 2 days ago and I was told by another mechanic that the driver side back break was totally worn and rubbing on the router. When I suggested that this was defective and should be covered under warranty he quickly said no he would have to look at it it could be the way I drive. If both back breaks were worn I might agree but only one is. He was trying to get off the phone and didn't even have my name so I could come in Monday. I hung up called Winner Ford in Cherry Hill and had a totally different experience I have an appointment first thing Monday and spoke with a helpful service advisor. Chapman will not be getting any future business from me. More

Chapman Northeast Ford is the Best This was a really positive car buying experience. They were so helpful, friendly and knowledgeable. I would highly recommend this dealership to anyone This was a really positive car buying experience. They were so helpful, friendly and knowledgeable. I would highly recommend this dealership to anyone. Thank you for everything and I love my new car!!! Sincerely, Melissa Lugo More

I leased a 2014 Ford Focus and I'm very happy with the car. Mike Foster is great, he is so helpful and friendly and really worked with me to help me find the best car and the best price. He really put the car. Mike Foster is great, he is so helpful and friendly and really worked with me to help me find the best car and the best price. He really put me at ease and helped make this a very pleasant experience. I would not deal with anyone but him even though everyone there is very nice! More

I just purchased a Ford Escape! I am very happy with my decision to purchase this vehicle with the help of your sales representative Bob Socks. He took the time to listen to our questions and concerns. We decision to purchase this vehicle with the help of your sales representative Bob Socks. He took the time to listen to our questions and concerns. We were undecided about what kind of SUV we even wanted. We have been to many dealerships and I can tell you we have not been too thrilled with our experiences. Bob helped us find what was in our price range and the specifications we were looking for. He was very friendly and very knowledgeable about the vehicle. Our overall customer service was exceptional! We will be back again, and sending our family and friends! More

Chapman Volkswagen is horrible. This is the worst service department I have ever taken my car to. I had my vehicle over for service 4 times and was told nothing was wrong with my car. The 5th time mu service department I have ever taken my car to. I had my vehicle over for service 4 times and was told nothing was wrong with my car. The 5th time must be a charm because they fixed everything. How can you fix something that I was constantly told was never broken? Service receptionist had an attitude with us. When we asked to speak to a service manager our mechanic got on the phone and said he was the assistant service manager, which we later found out was not true. Called main number to get Volkswagen Service Managers name, got third degree from operator wanting to know why we wanted his name. I have had new cars from Honda and Toyota, never had any mechanical or service issues. I have had nothing but trouble with both since my VW purchase. Will never by another car, Ford or Volkswagen from Chapman as I have a bad taste in my mouth from my dealings with Chapman. More

Jordan Grancell is a great sales rep. to deal with, who went way above the norm and provided excellent customer service. He provided me excellent information, worked out a very fair deal and helped me wit went way above the norm and provided excellent customer service. He provided me excellent information, worked out a very fair deal and helped me with the return of my previous leased car to my old dealer. I am recently disabled, and he made very good suggestions based on my needs and most importantly he listened. If Jordan is a reflection of the Chapman Dealerships, I would not hesitate to recomend this dealer to anyone I know. I know I am the customer, but I still want to say thanks for a painless buying experience. Good customer service is hard to find, and I do appreciate it when it is given. Also.. my new Passat is great! Ed Collins More

Chapman Ford is the Best Car Dealer in The World!! They get a. A+ for a Job Well Done. Tim & Mike are Great Guys!! Thanks Again Kathryn & Donna Stanczyk get a. A+ for a Job Well Done. Tim & Mike are Great Guys!! Thanks Again Kathryn & Donna Stanczyk More