Chapman Ford Northeast Philadelphia

Ignition key tumbler broke Tech rebuilt the tumbler the next day. Had to wait for parts kit. The dealer provided at no charge, transportation home for me since I had to leave th Tech rebuilt the tumbler the next day. Had to wait for parts kit. The dealer provided at no charge, transportation home for me since I had to leave the vehicle over night. More

Great as always I have no complaints everyone is easy and great to work with. I get all my scheduled maintenance and repairs done. Service and sales team are great. I have no complaints everyone is easy and great to work with. I get all my scheduled maintenance and repairs done. Service and sales team are great. More

Excellent Service The service at Chapman is second to none. Don Reed went out of his way to make sure our expectations were exceeded and that we were happy with the se The service at Chapman is second to none. Don Reed went out of his way to make sure our expectations were exceeded and that we were happy with the service provided. Hank in finance was very thorough and worked diligently to get us through the paperwork. Mike was very helpful in terms of the sales process. In summary, the entire buying process was very smooth from start to finish. I would encourage anyone in the market for a new car to visit Chapman first as they have a large inventory and a knowledgeable staff. More

Very happy VW owner Chapman makes it easy to buy a car. I am a very happy VW owner. Kudos go out to Don Reed, Bob Kozub, Blake Rosenberg and Jim Casey, This is my 3rd VW. Chapman makes it easy to buy a car. I am a very happy VW owner. Kudos go out to Don Reed, Bob Kozub, Blake Rosenberg and Jim Casey, This is my 3rd VW. Chapman is the very best dealership I’ve ever bought an auto from. Thanks guys. More

Good service Did not have all money for purchase let me take car come back next day with rest of cash only thing is when came back to pay had question about car sa Did not have all money for purchase let me take car come back next day with rest of cash only thing is when came back to pay had question about car salesman ignored me I realize he was busy but I spent a lot of money feelshould have been friendlier More

Scammed, Needed repair but was not fixed and charged me. Went to this location to repair my 2005 Ford E250, regarding my check engine and wrench light being on and my truck not running smoothly. Dropped off Went to this location to repair my 2005 Ford E250, regarding my check engine and wrench light being on and my truck not running smoothly. Dropped off my vehicle and couple hours later, got a call saying it will cost $508 plus tax and I asked if the issues would be fixed and they ensured that everything will be resolved. Got a call a few hours later, was informed that there is another problem and it may be an extra cost, but they do not even know what the problem is. I left it overnight for them to figure out what the problem is, and the next day I was told that it was just a loose wire and no extra cost to fix, everything was good. Went to pick up my truck, paid the cost, the second we got onto the road, right when we got out of Ford, the check engine light comes back on. About 30 minutes later, the wrench light is back on. We called back and the employee that assisted us told us to bring the vehicle back to check the next day, which is today. Took it back, got a call two hours later, oh wait, another problem that has to do with the throttle body wire that needs to be replaced, another $600 (labor and parts). They cannot even fix my issue, and they cheated me over $500 and they are just going to keep it up by saying additional problems with a price tag on it. I asked to speak with a supervisor named Jary, and he kept giving me excuses regarding how my vehicle is very old, there will be a lot of problems, but there is a reason why I took it to a Ford, it is because a regular, personally owned auto shop cannot fix my issue. I understand how old my vehicle is, but I was told that problems will be resolved after the repair, but it was not. They refused to give me a refund as well for not repairing my vehicle. DO NOT RECOMMEND THIS DEALER AT ALL. More