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Chapman Ford Northeast Philadelphia
Philadelphia, PA
821 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 821 reviews
April 11, 2019
Very good Service is Very good , bob is very nice guy, I will be back again,and I will recommend to my friends, thank you for your good service Service is Very good , bob is very nice guy, I will be back again,and I will recommend to my friends, thank you for your good service More
by jjzhang83
Verified CustomerEmployees Worked With
April 11, 2019
Not good service My car went in to fix a recall issue with the gas tank. Unfortunately they made a mistake in fixing it and gas poured out of my car and was a huge saf My car went in to fix a recall issue with the gas tank. Unfortunately they made a mistake in fixing it and gas poured out of my car and was a huge safety issue with my family inside. I tried to get the issue resolved and was difficult to get a call back. When I did get a call back, was given the run around. We are looking to buy a new car this year, but it will not be from this dealership! More
by EVMC32
Employees Worked With
Cory
April 11, 2019
Transmission check up When making my appointment I was able to get a time that fit my work schedule, and the service team was courteous and addressed my concerns about my v When making my appointment I was able to get a time that fit my work schedule, and the service team was courteous and addressed my concerns about my vehicle.. More
by ekubis
April 11, 2019
Search for a new vehicle Tom Brown was very nice.He showed and explained to me about what was involved with my new ford escape. The staff there was also kind and polite very h Tom Brown was very nice.He showed and explained to me about what was involved with my new ford escape. The staff there was also kind and polite very helpful answering my questions. Hank allowed me to take my vehicle home and bring my down payment the next day. I had a great experience there. More
by boxers5
April 10, 2019
Great Service The service provided was great as always Bob was excellent he always provides great customer service makes you feel welcomed each time I’ve worked wit The service provided was great as always Bob was excellent he always provides great customer service makes you feel welcomed each time I’ve worked with him. More
by tsyoung27
Employees Worked With
April 10, 2019
Great experience Was a great experience, had a huge selection, goes out of their way to try to make u happy. Would definitely recommend to friends and family Was a great experience, had a huge selection, goes out of their way to try to make u happy. Would definitely recommend to friends and family More
by Ousey
Employees Worked With
April 10, 2019
Tom, Mustang Tom ,professional as ever with a quick response when my Mustang was towed in. Drove out in under 2 hours and the bill was as expected Tom ,professional as ever with a quick response when my Mustang was towed in. Drove out in under 2 hours and the bill was as expected More
by SSMCNEICE
Employees Worked With
Tom
April 10, 2019
Great Service I have been using Chapman to service my vehicle for at least five years now since I bought my vehicle from them. I have always received great service I have been using Chapman to service my vehicle for at least five years now since I bought my vehicle from them. I have always received great service from the staff and have had zero problems with my car. Thanks! More
by GDODDERER
Employees Worked With
April 10, 2019
Service Great service from beginning to end. Made appointment online. Bob kept me advised during my time at Chapman. Follow up from Chapman to make sure every Great service from beginning to end. Made appointment online. Bob kept me advised during my time at Chapman. Follow up from Chapman to make sure everything was completed to my satisfaction. More
by mctustin
Employees Worked With
April 10, 2019
All of the work was completed in a timely manor From when my car was dropped off to the time I picked it up everyone was professional the work was completed in a timely manor From when my car was dropped off to the time I picked it up everyone was professional the work was completed in a timely manor More
by FRANTOM88
Employees Worked With
Lonnie
