Chapman Ford Northeast Philadelphia

Chapman Volkswagen is horrible. This is the worst service department I have ever taken my car to. I had my vehicle over for service 4 times and was told nothing was wrong with my car. The 5th time mu service department I have ever taken my car to. I had my vehicle over for service 4 times and was told nothing was wrong with my car. The 5th time must be a charm because they fixed everything. How can you fix something that I was constantly told was never broken? Service receptionist had an attitude with us. When we asked to speak to a service manager our mechanic got on the phone and said he was the assistant service manager, which we later found out was not true. Called main number to get Volkswagen Service Managers name, got third degree from operator wanting to know why we wanted his name. I have had new cars from Honda and Toyota, never had any mechanical or service issues. I have had nothing but trouble with both since my VW purchase. Will never by another car, Ford or Volkswagen from Chapman as I have a bad taste in my mouth from my dealings with Chapman. More

Jordan Grancell is a great sales rep. to deal with, who went way above the norm and provided excellent customer service. He provided me excellent information, worked out a very fair deal and helped me wit went way above the norm and provided excellent customer service. He provided me excellent information, worked out a very fair deal and helped me with the return of my previous leased car to my old dealer. I am recently disabled, and he made very good suggestions based on my needs and most importantly he listened. If Jordan is a reflection of the Chapman Dealerships, I would not hesitate to recomend this dealer to anyone I know. I know I am the customer, but I still want to say thanks for a painless buying experience. Good customer service is hard to find, and I do appreciate it when it is given. Also.. my new Passat is great! Ed Collins More

Chapman Ford is the Best Car Dealer in The World!! They get a. A+ for a Job Well Done. Tim & Mike are Great Guys!! Thanks Again Kathryn & Donna Stanczyk get a. A+ for a Job Well Done. Tim & Mike are Great Guys!! Thanks Again Kathryn & Donna Stanczyk More

On April 13th 2013 chapman ford held a Pre-Owned sales event from 9am to 6pm. I arrived at 9:30am for the sale and asked about "Pre-Owned" truck's and suv's, after looking at acouple it seemed like the sa event from 9am to 6pm. I arrived at 9:30am for the sale and asked about "Pre-Owned" truck's and suv's, after looking at acouple it seemed like the sales rep and John Cifaldi gave up! Out of 400 cars they only showed me 2 and when we went back inside to see the price on 1 car that didnt have a price sticker on it, they came to me said thanks for coming out and happy hunting, then showed me the door! They were terrible, as a manager and a sales rep! My father has bought trucks from here his whole life, and that put a bad taste in his mouth! They may have showed me the door but they won't have the chance to see my friends and family ever go there again. as John Cifaldi said "Happy Hunting" More

Well. Our sales person was nice enough but the price we were quoted was $3000 over what we paid the next day for the same exact car. Sorry but that is unaceptable and in my opinion, dishonest. Its too easy were quoted was $3000 over what we paid the next day for the same exact car. Sorry but that is unaceptable and in my opinion, dishonest. Its too easy these days to find the correct price on the internet. And for a dealer to think they could still take advantage of people in today's world is obnoxious and downright stupid. So if you can afford to give away $ go see this dealer. We chose to take our business elsewhere. More

Very bad customer service they take you in and ignore you and waste your time I would not recommend this dealer either they should take that motto off their window and waste your time I would not recommend this dealer either they should take that motto off their window More

I came in today to look at a used 2010 GTI. Tony greeted me right away and within minutes was ready to go for a test drive. He was vey courteous and was not aggressive in selling the GTI. The whole proces me right away and within minutes was ready to go for a test drive. He was vey courteous and was not aggressive in selling the GTI. The whole process went very smoothly. Chapman has a no nonsense approach that got me the car I wanted and the trade in price I expected. I was done within three hours with no problems. Very happy I chose Chapman to buy my vehicle. More

Took my truck for a a door ajar light on switch to be repair and got my truck back tje same way.nothing was fix and i was charge over 200 dollars for nothing that they fix.im taking this further,getting repair and got my truck back tje same way.nothing was fix and i was charge over 200 dollars for nothing that they fix.im taking this further,getting me a lawyer because i was rip off. More