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Chapman Ford Northeast Philadelphia
Philadelphia, PA
762 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 762 reviews
March 02, 2017
Bad customer service I made an appointment ahead of time for an oil change and my real differential was leaking a tiny bit, my appointment was at 9 am so I went there on t I made an appointment ahead of time for an oil change and my real differential was leaking a tiny bit, my appointment was at 9 am so I went there on time they told me will call back in couple hours to let me know, they took more than 5 hours called me after 2pm and gave me an estimate of the job, I told them it's a little too expensive the service agent Bob told me he will call me back after he ask someone els, after I waited almost an hour when I called he said your oil change is done u can pickup the car, I asked him you supposed to call me back u never did, I agreed to to get my car fix now he is telling me it won't be done until next day, because the service guy started another job, I told him it's not my fault since I was waiting on your call he said nothing can be done today, my whole day has gone and my car is still in there shop, its pathetic that they make you wait 5 hours just to let you know what's wrong with your car, after you set up an appointment ahead of you don't expect this Very disappointed More
by Shafi80
Employees Worked With
Bob
December 26, 2016
2017 Mustang GT nightmare Vehicle had sustained damage when a deer jumped over a concrete barrier and into my five week old very expensive brand-new Mustang GT. However the dee Vehicle had sustained damage when a deer jumped over a concrete barrier and into my five week old very expensive brand-new Mustang GT. However the deer wasn't the worst part. Ford roadside assistance took the car to Chapman Ford Northeast where it had been purchased for repair. After 2 1/2 weeks I'm told to come get the car. It is covered in dirt and they tried to pass off damage on the passenger seat they had done without even mentioning it - thinking that I would just take the car. They hadnt painted the hardware and the fender and hood didn't lineup. The second time they told me to come pick it up it had missing paint, burnt through clearcoat, overspray everywhere and dirt all throughout the finish. At this point I refuse the car for a second time. The third time they called to have me come pick it up I got less than 2 1/2 miles on the Roosevelt Boulevard on a Friday during rush hour traffic where it proceeded to die. After three times of getting it started it died right in their driveway. Shop manager says that it was a broken part on the air intake. The fourth time and final time the car was there I had them deliver it to me at work. During my ride home the coolant light came on. Turns out it was low on coolant. Upon initial inspection of the vehicle in the daylight there are actual bolts hanging out of the front that haven't been tightened; connectors that are not connected and the housing for the fan is pressed up against the raditor support member. Due to the safety of myself and the mechanical anesthetic well-being of my vehicle there is no way that they can get a fifth chance. I cannot implore consumers enough to stay away from Chapman. They appear to have little to no knowledge regarding Ford quality standards. That is in fact if there are any Quality standards left at ford. The body shop manager proceeded to tell us that The quality of this repair would be accepted by 99% of people. Do you want to be one of Chapman Ford 99% that inferior is good enough? The deer happened 11/18... The car was dropped off back to me 12/22......needless to say this is all well documented photos , videos, emails. If you find yourself in an unfortunate position with Chapman Ford you must be thorough as they will do as little as possible with maximum financial benefit and no regard for safety or customer satisfaction. More
by Ccarr31
Employees Worked With
Keith summers, lauren (didnt get last name) jim casey.
March 29, 2016
SID IS THE MAN! MET MY FIANCEE FOR HIS SERVICE CHANGE AND ENDED UP DRIVING OUT WITH A NEW 2016 FORD MUSTANG. VERY PROFESSIONAL YET MADE ME FEEL COMFORTABLE IN MY NEW MET MY FIANCEE FOR HIS SERVICE CHANGE AND ENDED UP DRIVING OUT WITH A NEW 2016 FORD MUSTANG. VERY PROFESSIONAL YET MADE ME FEEL COMFORTABLE IN MY NEW PURCHASE. More
by NATAY WILLIAMS
Employees Worked With
SID SHORE, KEN, TERESSA
January 13, 2016
Awesome experience Came in for an oil change, walked out with an awesome new car. Guys were so accommodating and helpful! I'm telling everyone! Lol. Thanks so much Came in for an oil change, walked out with an awesome new car. Guys were so accommodating and helpful! I'm telling everyone! Lol. Thanks so much More
by Eileen
Employees Worked With
Brian Brooks, John ? (So sorry can't remember last name cause he was awesome )
January 06, 2016
Easy, Stress free and Excellent Service I went to Chapman Ford/Volkswagen with my eyes set on a Jetta however, I had a dilemma. My current vehicle (Toyota) I was in a lease and it wasn't up I went to Chapman Ford/Volkswagen with my eyes set on a Jetta however, I had a dilemma. My current vehicle (Toyota) I was in a lease and it wasn't up for a few months. The staff was extremely friendly and helpful without being overwhelming or pushy. My salesman was Tom Brown and he provided me with the best car purchasing experience of my life. I told him what I wanted and what I wanted to spend. He made it happen. My past experience has caused me to choose to never go back to certain dealers. I plan on purchasing from Chapman from here on out. What made the service exceptional was that they handled the termination of my car lease. I wanted nothing to do with it and they gave me just that. They took care of all the paper work to help me get out of it and relieve me of the stress it caused. I drove out of the dealership that day in my dream car, guilt free. I would recommend the Chapman Sales Team to everyone. They truly are the best. Thank you for the excellent service. More
by kelly421
Employees Worked With
Tom Brown
November 30, 2015
Service Reading the reviews, I wish I read this before I bought my truck. The worst service department I have dealt with. My truck has had issues since day on Reading the reviews, I wish I read this before I bought my truck. The worst service department I have dealt with. My truck has had issues since day one, I told service and they charged me to fix the problem but never addressed anything. So still I am waiting for parts that I paid for that are not here, months later. But they tell me they will call me, what a joke. Do not buy here, you will not be satisfied . More
by Luvmytt78!
Employees Worked With
All
June 07, 2015
Service department horrible I have 2014 Ford Escape with 13500 miles. Calling the service department is a joke takes 15-20 minutes to talk to a guy who is indifferent and not int I have 2014 Ford Escape with 13500 miles. Calling the service department is a joke takes 15-20 minutes to talk to a guy who is indifferent and not intersted in your problem. My back breaks started making noise 2 days ago and I was told by another mechanic that the driver side back break was totally worn and rubbing on the router. When I suggested that this was defective and should be covered under warranty he quickly said no he would have to look at it it could be the way I drive. If both back breaks were worn I might agree but only one is. He was trying to get off the phone and didn't even have my name so I could come in Monday. I hung up called Winner Ford in Cherry Hill and had a totally different experience I have an appointment first thing Monday and spoke with a helpful service advisor. Chapman will not be getting any future business from me. More
by AGJ06
Employees Worked With
Didn't get his name
October 28, 2014
Chapman Northeast Ford is the Best This was a really positive car buying experience. They were so helpful, friendly and knowledgeable. I would highly recommend this dealership to anyone This was a really positive car buying experience. They were so helpful, friendly and knowledgeable. I would highly recommend this dealership to anyone. Thank you for everything and I love my new car!!! Sincerely, Melissa Lugo More
by Melissa Lugo
Employees Worked With
Nick Iervolino , Ken Nixon, Brandon Worrell
March 04, 2014
I leased a 2014 Ford Focus and I'm very happy with the car. Mike Foster is great, he is so helpful and friendly and really worked with me to help me find the best car and the best price. He really put the car. Mike Foster is great, he is so helpful and friendly and really worked with me to help me find the best car and the best price. He really put me at ease and helped make this a very pleasant experience. I would not deal with anyone but him even though everyone there is very nice! More
by aangel1213
Employees Worked With
Mike Foster
February 22, 2014
I just purchased a Ford Escape! I am very happy with my decision to purchase this vehicle with the help of your sales representative Bob Socks. He took the time to listen to our questions and concerns. We decision to purchase this vehicle with the help of your sales representative Bob Socks. He took the time to listen to our questions and concerns. We were undecided about what kind of SUV we even wanted. We have been to many dealerships and I can tell you we have not been too thrilled with our experiences. Bob helped us find what was in our price range and the specifications we were looking for. He was very friendly and very knowledgeable about the vehicle. Our overall customer service was exceptional! We will be back again, and sending our family and friends! More
by kitkatlisa
Employees Worked With
Bob Sock
