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Chapman Ford Northeast Philadelphia
Philadelphia, PA
799 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 799 reviews
April 15, 2019
Very unhappy with the VW Service Advisor/ Behavior Received a text message from - VW Gary Fields at Chapman Ford VW 4/15/19 (8:02am), reaching out to see how his team treated me, here was my response t Received a text message from - VW Gary Fields at Chapman Ford VW 4/15/19 (8:02am), reaching out to see how his team treated me, here was my response to him via text message: Unfortunately, I was greeted by James Melnick/VW Service Advisor he thought I was a man because I had a black cap on my head with long black hair. However, when he looked at my face he said, "What brings you in today?" My response to him, you thought I was a man, his response you had a cap on. Unacceptable, he chose not to correct himself. I brought it to his attention again to check my car in and to sign the paperwork he refused to correct himself, because I brought it up again. Finally, when my car was serviced, he asked me how was his service will I give him a 5 point on the survey? I said after you call me a man. He said can I bribe you for the 5 points? I said no, that not right. He gave me his business card and wrote "Free oil change next visit " he sign his name. I told him I will hold him to his word. The point is he should have immediately corrected himself. That's all was needed. Thank you for reaching out. Then I received a telephone call at 11:14am and James Melnick left a message apologizing, Then I reached back out to him to listen, I accepted his apologies, however, it should have been immediately corrected. More
by SBURNO
Verified CustomerEmployees Worked With
James Melnick
April 14, 2019
Prompt, professional, pleasant point man. The gentleman behind the desk was as described above, plus he seemed genuinely interested in making my visit a success. He was a confidence builder. The gentleman behind the desk was as described above, plus he seemed genuinely interested in making my visit a success. He was a confidence builder. More
by chaubjr
Employees Worked With
If James Melnick, listed on my service form, is the man behind the counter who first gets your info, etc., he's the man I spoke about above.
April 13, 2019
Service The service that I receive from Chapman is always great. The service advisors are always very polite and helpful to the needs of my vehicle. The service that I receive from Chapman is always great. The service advisors are always very polite and helpful to the needs of my vehicle. More
by CLSTAUB70
Employees Worked With
April 12, 2019
Great experience, I'm always given good time options , due to my work schedule, the guys are always friendly, have great customer service skills and thats really apprec I'm always given good time options , due to my work schedule, the guys are always friendly, have great customer service skills and thats really appreciated , and they get me in / out . More
by tnj2514
April 12, 2019
The owner We were not happy about the sloppy service ...trunk went in for few recalls fulfillment but ended up one of the issue: can’t open the door from insid We were not happy about the sloppy service ...trunk went in for few recalls fulfillment but ended up one of the issue: can’t open the door from inside. Didn’t realized until we used the car few days later n it’s in the weekend ( is the passenger side door) then my husband found out there a wire didn’t hook up to the door handle. 2 yrs ago the Lincoln went in for car inspection ended up with few returned to the service within couple days for other new problems. The worse one was to replaced the door handle, you guys claimed a big job charged us a fortune then damaged the interior of the door then one yr later there a problem with it. If we didn’t have it fixed we won’t know what u did to the door. Be honest with u we somewhat lost the confident in ur service department. More
by TH
April 12, 2019
Great job!!! My car was fixed in one day. I could feel the difference on how my car handled, after service was done. The price for having my car serviced , was w My car was fixed in one day. I could feel the difference on how my car handled, after service was done. The price for having my car serviced , was worth it. More
by blair_wilson
Employees Worked With
Logan, service
April 12, 2019
Great service but Not too happy with the price . I paid nearly $200 in diagnostics to replace a dead battery. So when it's all set and done i paid over $300 for a battery that cost $129. Most all o . I paid nearly $200 in diagnostics to replace a dead battery. So when it's all set and done i paid over $300 for a battery that cost $129. Most all other places would have installed it for free. Great service and great people however these diagnostic prices are a little hard swallow. More
by LUISROJAS215
Employees Worked With
April 11, 2019
Excellent From start to exit, my experience was truly exceptional. They were warm and welcoming from the start. I will definitely be returning and referring my From start to exit, my experience was truly exceptional. They were warm and welcoming from the start. I will definitely be returning and referring my friends and family. More
by SRT4JOHN
April 11, 2019
Very good Service is Very good , bob is very nice guy, I will be back again,and I will recommend to my friends, thank you for your good service Service is Very good , bob is very nice guy, I will be back again,and I will recommend to my friends, thank you for your good service More
by jjzhang83
Employees Worked With
April 11, 2019
Not good service My car went in to fix a recall issue with the gas tank. Unfortunately they made a mistake in fixing it and gas poured out of my car and was a huge saf My car went in to fix a recall issue with the gas tank. Unfortunately they made a mistake in fixing it and gas poured out of my car and was a huge safety issue with my family inside. I tried to get the issue resolved and was difficult to get a call back. When I did get a call back, was given the run around. We are looking to buy a new car this year, but it will not be from this dealership! More
by EVMC32
Employees Worked With
Cory
