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Chapman Ford Northeast Philadelphia
Philadelphia, PA
821 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 821 reviews
May 13, 2019
in & out in 45 minutes I had a 8AM appointment and they had my truck on the lift at 8:05 AM They had my truck finish at 8:45AM good fast service I had a 8AM appointment and they had my truck on the lift at 8:05 AM They had my truck finish at 8:45AM good fast service More
by relton55
Verified CustomerEmployees Worked With
May 13, 2019
Oil Change Jim was great as he set the appropriate expectations for me. Ex. Wait time etc. He's a real asset to your company. Well done! Jim was great as he set the appropriate expectations for me. Ex. Wait time etc. He's a real asset to your company. Well done! More
by A31983
Employees Worked With
Jim - VW service
May 13, 2019
Brought my car in brakes were failing Tom the service manager took me rating told him what was happening told me what he thought it was got into Rent-A-Car and got me home At the car to Tom the service manager took me rating told him what was happening told me what he thought it was got into Rent-A-Car and got me home At the car today so I was done More
by Jr564221
May 10, 2019
great service My 2010 beetle volkswagon needed a new front headlight. We stopped by and he arranged to have it taken care of immediately...little wait time and at My 2010 beetle volkswagon needed a new front headlight. We stopped by and he arranged to have it taken care of immediately...little wait time and at a reasonable price. thank you! Great service as usual. Everyone is attentive to you needs and goes out of their way to respond to your needs. More
by spatriciaweir
Employees Worked With
May 09, 2019
Oil Change Fast and speedy service this visit I can't believe how fast I was out this visit thanks Bob Keisler for getting me out in under and hour. Fast and speedy service this visit I can't believe how fast I was out this visit thanks Bob Keisler for getting me out in under and hour. More
by ANDRE.MITCHEL
Employees Worked With
May 06, 2019
Excellent My Jetta 2011 is in good condition 8 years later because I have excellent service all these years. If I ever need a new car it will be WV & I will bu My Jetta 2011 is in good condition 8 years later because I have excellent service all these years. If I ever need a new car it will be WV & I will buy at Chapman Volkswagen because of people who works there. Thank you! More
by IDOLGY
Employees Worked With
James in Service
May 06, 2019
Great work speedy quick friendly customer service, walked in to get my oil change and car got out right on the lift within 5 min. Wait time was short and was in and out to e friendly customer service, walked in to get my oil change and car got out right on the lift within 5 min. Wait time was short and was in and out to enjoy my Saturday . I believe the gentleman was named Bob. Older gentleman He had sunglasses on his head and the lenses had a blue tint. Oil change 5/4/19 at noon. Thanks Jonathan Reyes More
by j0nathanreyes
Employees Worked With
May 05, 2019
Purchase 2019 Ford Escape. The salesman explained all features of vehicle and purchase options. He answered all my questions and was considerate in giving me time to make purch The salesman explained all features of vehicle and purchase options. He answered all my questions and was considerate in giving me time to make purchase decision. When taking a test drive he explained all new technology to me and my son. More
by gerrimc
Employees Worked With
Other Employees :
Jim Stewart - parts and service dept
May 02, 2019
Easy appointment, quick professional service Easy to make an appointment, follow up confirmation of appointment day of, prompt intake and completion of service request. Highly attentive to servi Easy to make an appointment, follow up confirmation of appointment day of, prompt intake and completion of service request. Highly attentive to service needs. Highly recommend. More
by Renaldo
Employees Worked With
Jim Milnick & Volkswagen service team
May 02, 2019
process ran smoothly The staff was helpful and friendly. Everything was taken care of efficiently. I was continually informed of the schedule. Tom was especially infor The staff was helpful and friendly. Everything was taken care of efficiently. I was continually informed of the schedule. Tom was especially informative as to what was going on. More
by blhbeck
Employees Worked With
Tom McGregor
