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Chapman Ford Northeast Philadelphia
Philadelphia, PA
820 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 820 reviews
June 19, 2019
Awesome Very prompt, very thorough, and complete communication with customer on vehicles needs. Bob has been my advisor for many years as well as chapman, he Very prompt, very thorough, and complete communication with customer on vehicles needs. Bob has been my advisor for many years as well as chapman, he is full service all the way. Good to work with such a professional. More
by Ram250
Verified CustomerEmployees Worked With
June 19, 2019
Satisfaction Bob was very personable and addressed all the issues I had with the vehicle expertly. The only negative thing about my experience is that it took an Bob was very personable and addressed all the issues I had with the vehicle expertly. The only negative thing about my experience is that it took an entire week to get the work done. Bob kept me posted on the developments. More
by sblackburn
Employees Worked With
June 19, 2019
A pleasant Experience Starting with Bob, it was a good day. The time for the service to be completed was good, The coffee was very good (miss the donuts). The only negative Starting with Bob, it was a good day. The time for the service to be completed was good, The coffee was very good (miss the donuts). The only negative thing is there is a light over the television in the waiting room that reflects on the screen. Very displeasing to try to watch. More
by keystone247
Employees Worked With
June 19, 2019
chapman vw although the process took a long while, we were please with the staff and how things were explained to us with the option to lease or buy. although the process took a long while, we were please with the staff and how things were explained to us with the option to lease or buy. More
by Fran
June 18, 2019
Quick easy purchase I was given a great price to start instead of haggling back and forth for a long period of time. The day I picked the car up they were able get all th I was given a great price to start instead of haggling back and forth for a long period of time. The day I picked the car up they were able get all the paperwork done quickly since I had somewhere to go. thanks More
by jbenede717
Employees Worked With
June 17, 2019
Terrible Experience!!! Scheduled an appointment at 2:30pm. Dropped off car in the morning and left. At 4:45pm I started calling to check about the status. I continued calli Scheduled an appointment at 2:30pm. Dropped off car in the morning and left. At 4:45pm I started calling to check about the status. I continued calling since 4:45 until 5pm and there were no one to even answer the phone of the whole dealer customer service. I took an uber ride and I stood in line to check for updates. The person in charge of my service was not there. I waited until a gentleman came, I was told that my car was not done and they will check on it the following day. I asked to take my car away from this nonprofessional and irresponsible dealer service. I drove my car to a better dealer in Maplecrest Vauxhaul North New Jersey where they served me immediately with respect and professionalism. More
by SAIDBELLAM
Employees Worked With
I think his name was Tom
June 17, 2019
Great Service Chapman Ford staff is always ready to help their customers.Dropped my truck off in the morning and was ready a couple hours later as promised, they Chapman Ford staff is always ready to help their customers.Dropped my truck off in the morning and was ready a couple hours later as promised, they are 2nd to none. More
by daddyk056
June 15, 2019
Completely satisfied From beginning to end I was kept updated, I felt my car was serviced in a timely manner. This made me completely satisfied. I also trust that they do From beginning to end I was kept updated, I felt my car was serviced in a timely manner. This made me completely satisfied. I also trust that they do right by me when they do service on my car. More
by jstegsiii
Employees Worked With
June 14, 2019
I will never go back to Chapman again I also bought my car from Chapman and less than a year later it cost me $1500. to pass inspection, had to buy a new battery while traveling 200 miles I also bought my car from Chapman and less than a year later it cost me $1500. to pass inspection, had to buy a new battery while traveling 200 miles away from home, during the winter found out the rear defog did not work. The kicker was trying to get them to fix my air conditioning. They had my car 2 days (I did not get the temp car they promised me and had to inconvenience family to get to work and home for those days). When I picked it up I tried the air and it was still coming out hot. After 2 days of them working on it. Did no one bother to test it?? So they looked at it again (had to wait around for about an hour) and said it was fixed, they had put too much Freon in the system. Got in, it worked, cool. Went to go to work the next day and it worked at first then got hot again. Took it back, still did not have the promised temp car for me. This time they told me the compressor was shot and I needed a new one. Another $1500. please. I told them I could not afford that and just give me my car back. Then they tried to give me a bill for the diagnostic, $169.00! Really!? No. So I was telling my friend what happened and he recommended I take it to his mechanic he had been using for years. This wonderful man fixed my air conditioner and charged me $65.00. There was double the amount of Freon in the system than there should have been, AGAIN. The compressor was fine, did not need to be replaced. The air has worked fine ever since. Now all that said, the one shining light in this whole mess was Gary Fields, the Fixed Operations Director. If it was not for Gary this whole situation would have been much worse, if you can imagine that. HE cares about good customer service. HE wanted me to have a happy customer experience. I cannot say enough good things about him and his excellent customer-oriented service. I thank him for saving what was left of my faith in mankind. More
by Bevsmom
Employees Worked With
Gary Fields
June 14, 2019
Service The engine light came on so as required we took the car to the agency. They scheduled the car right away and provided transportation. The only negativ The engine light came on so as required we took the car to the agency. They scheduled the car right away and provided transportation. The only negative as with all service at all car agencies, the price seemed high. More
by MARKBKELLER
