Chapman Ford Northeast Philadelphia

BUYER BEWARE - You may be buying an unsafe vehicle from here. I just bought a 2009 Audi A4 from this dealer last Saturday. The sales rep "Johnel" lied to me numero - You may be buying an unsafe vehicle from here. I just bought a 2009 Audi A4 from this dealer last Saturday. The sales rep "Johnel" lied to me numerous times, along with the sales manager "Keith." Johnel, being unprofessional, even said he "hates most of his customers." I already had a feeling that this place was scummy, but he proved it. I made sure I bought an extended warranty - which already came back as unusable. When I got to the dealership and saw the check engine light on, I was told that more than 4 people working there "didn't see/know" that the light was on. That includes Johnel, a trainee who drive the car, Keith, and the service center. I already knew that was a lie, seeing as I wasn't born the previous day. The car "just passed" inspection/emissions last month, by their service center, and I was told that the "Coolant Temp. Sensor" was the only issue - prior to buying the car. I went to Audi and found out that the "Timing Chain is faulty." Audi quoted me $2,600 for repairs and said that the gaskets may blow soon if I don't get it repaired. When Audi called the warranty company, they stated that the warranty will not cover anything for this repair because it would be considered fraud/fixing a pre-existing condition. Both, Audi and the warranty company, stated that Chapman is liable for repairs and that they should be ashamed. The warranty rep stated that "they know better. That's not right." When calling Keith back, he started to argue with me and said "you bought the car as-is." When I made it crystal clear that I paid over $2,000 for a warranty, was lied to about the condition of the vehicle, and would need to spend more on repairs than my down payment, he took his foot off of the pedal. After a bit of arguing, he lied again and said that he got the approval for a refund - as if he was doing me a favor, as opposed to being professional and ethical. When I got there, I spoke to a jerk/manager named Don. He was rude, tried to control the conversation, lied, and told me that "he doesn't know why Keith promised me a refund" - seeing as, supposedly, he would be making the final decision. I got annoyed because I came there for a refund check, but instead had to deal with more BS. I came in to pick it up, but instead spent almost 30 minutes going back-and-forth. Don was disrespectful, also acting like he's just doing me a favor. The next day, he started talking over me and kept raising his voice when I was explaining that the check didn't clear right away and that there was a hold put on the funds. At some point, he avoided listening altogether and wouldn't shut up - so I hung up on him. I would NEVER go back to this dealership and will be reporting them to corporate shortly. I hope that these dishonest jerks go out of business. More

Bad, taken advantage of, inefficient Brought my car in for a 80000 mile factory service as suggested on their website - booked online. On arrival there IS NO 80000 mile service offered - Brought my car in for a 80000 mile factory service as suggested on their website - booked online. On arrival there IS NO 80000 mile service offered - it's 60 or 90K - weird. The service was shown as around $300 and I knew there would be other things so estimated $1000. Nope - they kept my car overnight (not mentioned until 4pm that day), quietly mentioned they were going to change sparks plugs + boots, rotors, brakes - no estimates given. The rear seat belt was not working - had to get it fixed - they did quote to take a look would be $400 (xxx?) + $220 if a new assembly was needed. The bill came to over $1900. Not going back - not impressed, "customer requested" services were added that were never my idea and just feel ripped off. You've lost a customer for life. More

Great, quick service I used the drive up oil change service. Although i was given approximate wait time of over an hour, my car was completed in about 1/2 hour. the youn I used the drive up oil change service. Although i was given approximate wait time of over an hour, my car was completed in about 1/2 hour. the young man who assisted was very pleasant and polite. More

recall of my truck I thought the service center and the gentleman were great. Very polite and knew what they were talking about. I would go back without hesitation. I thought the service center and the gentleman were great. Very polite and knew what they were talking about. I would go back without hesitation. More

Great service! Guy's took care of me, got a fair price and deliver my vehicle in New Jersey! they even help me on my prefered lenguage (Spanish) Guy's took care of me, got a fair price and deliver my vehicle in New Jersey! they even help me on my prefered lenguage (Spanish) More

Vehicle report blank. While the time I spent waiting was more than satisfactory, I was NOT HAPPY when I went to my car and looked at the vehicle report that comes with the While the time I spent waiting was more than satisfactory, I was NOT HAPPY when I went to my car and looked at the vehicle report that comes with the service. It was completely BLANK. No tread depth, no brake lining depth, was the Trans fluid xx'd, was the windshield washer fluid xx'd… No idea, not even a mark on the report. Went back in and I was told, "Oh car is fine, service tech would have said something". That may be true but I personally want to know Tire Tread, Brake Lining Depths.... and all other service was xx'd and done. More

Great Service The gentleman that took my SUV for service was always updating me on the progress. For the inspection and checking the tires, oil change said it would The gentleman that took my SUV for service was always updating me on the progress. For the inspection and checking the tires, oil change said it would take about 2 hrs, and about 200.00. Almost 8 hrs later and almost $1500.00 the car was done. I probably will never wait again but you never no. My SUV is 02 and doesn’t owe me a thing. I think it is so because I have always taken it here! More

No hassle Bryan and Don were a pleasure to deal with. I would recommend to friends and family. No high pressure at any time. Great experience all around. Bryan and Don were a pleasure to deal with. I would recommend to friends and family. No high pressure at any time. Great experience all around. More

Very helpful Personal service was excellent, had to get a ride, and a pickup ride, it was appreciated, instead of waiting, I went to my daughter's home and spent Personal service was excellent, had to get a ride, and a pickup ride, it was appreciated, instead of waiting, I went to my daughter's home and spent time with her. More