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Chapman Ford Northeast Philadelphia

Philadelphia, PA

4.8
821 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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9371 Roosevelt Blvd

Philadelphia, PA

19114

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Showing 821 reviews

July 26, 2019

Professional and Great Service Once again Chapman VW Northeast save my car. Having a great team helping the customer's situation and I will definitely continue going to Chapman VW N More

by placeres5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Melnick, Larry Short
Jul 29, 2019 -

Chapman Ford Northeast Philadelphia responded

It is so nice of you to provide positive feedback to us at Chapman. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

July 23, 2019

Satisfied with service Satisfied with the service and employees, didn’t wait long before my car was serviced. The service associate helped me better understand what was goin More

by wilalv19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Melnick
Jul 24, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

July 23, 2019

One of the most price competitive dealerships out there. The dealership was great to deal with. They communicated well and worked with me on my trade-in and getting into the Truck that I wanted. The ONLY r More

by michaelstiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Rosenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Biddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

July 22, 2019

Oil Change & Tire Rotation Knowledgeable and friendly service. Very willing to take the time to fully explain what required work is for your vehicle, and very patient with answe More

by drtanyao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James (Jim), Ashley Miller
Jul 22, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for sharing your experience at Chapman. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

July 22, 2019

Brakes I am very disappointed this time! This was the 3rd time back for the new brakes you guys did and nothing but problems. I heard the same noise again s More

by JENNABARE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
July 20, 2019

Professional Service Great Service. Always do what I ask. Long time customer. 5 Cars in Family. Keep up the Great Service. I stick with one Mechanic who never let me down More

by joed107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kelly
Jul 22, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

July 19, 2019

Service review As a long term customer I’ve never had an issue that wasn’t resolved to my complete satisfaction. I’ve had multiple cars as the same time for most of More

by theevermans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom McGregor
Jul 22, 2019 -

Chapman Ford Northeast Philadelphia responded

It is so nice of you to provide positive feedback to us at Chapman. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

July 17, 2019

Great service I was not waiting in line My appointment was honored I did not have to wait a long time The work was completed and everything was explained in t More

by CWHITE17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

July 17, 2019

Great place They were great aside from a kinda long wait they were very good kept me updated on progress of work comfortable waiting area & kind people! More

by Dee
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Melnick
Jul 18, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

July 16, 2019

Service Review They contacted me about my regular service for my vehicle. I set up an appointment via text. And I had a recall on my vehicle and they took care of th More

by smallwood611
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Fields, Sherry Yancy, Thomas
Jul 16, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

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