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Chapman Ford Northeast Philadelphia
Philadelphia, PA
821 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 821 reviews
August 07, 2019
Very good Every one is very accommodate Service is good. Bob is such a gentleman. Would recommend Chapman ford to all. Love my edge ford Would buy another Every one is very accommodate Service is good. Bob is such a gentleman. Would recommend Chapman ford to all. Love my edge ford Would buy another one from your place More
by lindapul1948
Verified CustomerEmployees Worked With
August 07, 2019
Very satisfied. Very polite staff, fast service, very knowledgeable. Everybody was doing in synchronized mode what was their respective job. They called and explained Very polite staff, fast service, very knowledgeable. Everybody was doing in synchronized mode what was their respective job. They called and explained me in details regarding my car service, they texted & emailed me when the service was done. More
by JaBa
August 06, 2019
HELPFUL AND COURTEOUS ON MY ARRIVAL GREAT SERVICE AS ALWAYS,ALSO GREAT PEOPLE THAT TAKE CARE OF YOUR NEEDS, WILL CONTINUE TO PURCHASE MY FUTURE VEHICLES FROM CHAPMAN AND OF COURSE THEIR GREAT SERVICE AS ALWAYS,ALSO GREAT PEOPLE THAT TAKE CARE OF YOUR NEEDS, WILL CONTINUE TO PURCHASE MY FUTURE VEHICLES FROM CHAPMAN AND OF COURSE THEIR SERVICE CENTER More
by BIGSTEVE47
August 06, 2019
Great and easy purchase! No hassle dealer. They have the best deals around. I will definitely be back to purchase my next new vehicle from Chapman Auto Group. Thank you! No hassle dealer. They have the best deals around. I will definitely be back to purchase my next new vehicle from Chapman Auto Group. Thank you! More
by quickriverboats
August 02, 2019
Car comes back worse than when I dropped it off I dropped off my vehicle for body work. I couldn't even take my car home because the key was stuck in the ignition. I don't take my vehicle there I dropped off my vehicle for body work. I couldn't even take my car home because the key was stuck in the ignition. I don't take my vehicle there anymore for work because anytime I have taken it there, I leave the lot and the check engine light comes on before I can even leave the lot. Issues take repeated attempts to get resolved. Even when I have even taken it in for something as simple as wipers, the wipers fly off. All I wanted was body work done to my vehicle and now my car has an additional issue. So, it is not just one bad experience, it has been multiple. More
by nikki2158
Employees Worked With
Ashley Miller
August 01, 2019
experience This is the 1st time I had an horrible experience here and wish not to give a bad review for 1 experience that seems to still not be resolved. The arr This is the 1st time I had an horrible experience here and wish not to give a bad review for 1 experience that seems to still not be resolved. The arrogance of Corey is amazing that he deals with customers. More
by FRANCESSCHURR
Employees Worked With
Corey
August 01, 2019
Chapman VW Very helpful and courteous on arrival. Signing in was speedy and professional with my questions being answered immediately.I have dealt with this deal Very helpful and courteous on arrival. Signing in was speedy and professional with my questions being answered immediately.I have dealt with this dealer for the past 10 years with Ford products and found them to be an exceptional dealership. More
by hmmci
July 30, 2019
Great Service !!! This is my 2nd vehicle I purchased from Chapman ford. I just needed an Oil Change this time, but it was done quickly and professionally. The staff is This is my 2nd vehicle I purchased from Chapman ford. I just needed an Oil Change this time, but it was done quickly and professionally. The staff is always courteous and helpful. Thanks Chapman Ford. More
by lauriealb
Employees Worked With
Sorry I didn't get the names of the staff.
July 30, 2019
Service at its best!! Service was timely and friendly. Absolutely no issues and the vehicle was ready as promised. I casually saw a vehicle i liked and sales was quick to Service was timely and friendly. Absolutely no issues and the vehicle was ready as promised. I casually saw a vehicle i liked and sales was quick to provide a breakdown of the finances literally within 45 minutes. Wow! The fastest ever. More
by saivettrod
July 27, 2019
A complete waste of time 9am appt. After receiving no updates, Called numerous times before i was finally told at 5 pm my car wouldn't be looked at today. 9am appt. After receiving no updates, Called numerous times before i was finally told at 5 pm my car wouldn't be looked at today. More
by cleewood
Employees Worked With
