Chapman Ford Northeast Philadelphia

Absolutely amazing people and customer service! The service team at Chapman has been second to none. Jim has been very helpful as my service advisor and the treatment and quality of work I received The service team at Chapman has been second to none. Jim has been very helpful as my service advisor and the treatment and quality of work I received has been a breath of fresh air. Will not take my Volkswagen anywhere else for service....Very happy customer More

Awesome service When I made the appointment I was told three hours and I would have to take a Lyft home. However the awesome service of James Melnick the be service When I made the appointment I was told three hours and I would have to take a Lyft home. However the awesome service of James Melnick the be service advisor had me out within an hour, record time and my recall was checked and my key was fixed. More

My recall I set up am appointment for recall my 2012 explorer And a tire pressure indicator Robert called me Nd tolled me I need wheel alignment when t tol I set up am appointment for recall my 2012 explorer And a tire pressure indicator Robert called me Nd tolled me I need wheel alignment when t told him I had just 3 months before had one done at his shop he then told me that there would be no change Thank you More

New Lease We had a leased vehicle and had the option of getting out of it early. We upgraded to a fully loaded vehicle and was able to stay in our budgeted ran We had a leased vehicle and had the option of getting out of it early. We upgraded to a fully loaded vehicle and was able to stay in our budgeted range with the dedication of Don Biddle. Don also was able to refer us to an insurance company that drastically reduced our monthly rate! We will definitely use Don in the future! More

Great Experience Tom Brown is always very helpful and pleasant to work with! It's amazing how quick and easy Chapman Ford's transaction paperwork process is. Tom Brown is always very helpful and pleasant to work with! It's amazing how quick and easy Chapman Ford's transaction paperwork process is. More

Great Service Jim in VW repair was really awesome, he kept me informed on the repairs for my Tiguan. He was knowledge about the repairs. He was also pleasant and Jim in VW repair was really awesome, he kept me informed on the repairs for my Tiguan. He was knowledge about the repairs. He was also pleasant and professional in his communication which made the experience of me being without my car less stressful. He provided me with a comparable loaner/rental car until mine was repaired in a few days. More

Professional service I got immediate service as soon as I brought my car in. I was given a rental , while waiting for my car to be repaired . I was given status updates I got immediate service as soon as I brought my car in. I was given a rental , while waiting for my car to be repaired . I was given status updates on my car , while it was being repaired. I was called as soon as my car was repaired.. All people involved , Bob in sales , Bob my mechanic and the gentleman who gave me my rental were all very courteous and professional . I was very satisficed with them all . More

Great experience and great deals Nunzio and the manager were awesome and easy to do a deal with it. Everything went smooth. They didn’t pressure me into anything and understood my fin Nunzio and the manager were awesome and easy to do a deal with it. Everything went smooth. They didn’t pressure me into anything and understood my financial obligations. They worked well and let me speak about what I wanted More

Outstanding performance The employees that work in the service center are very helpful and polite to their customers and are their to answers any concerns about my vehicle. The employees that work in the service center are very helpful and polite to their customers and are their to answers any concerns about my vehicle. More