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Chapman Ford Northeast Philadelphia
Philadelphia, PA
738 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 738 reviews
May 29, 2019
Tune-up The VW team provided excellent and superior service for all of my repair needs. They took the fear out of auto repair on how my vehicle works and wha The VW team provided excellent and superior service for all of my repair needs. They took the fear out of auto repair on how my vehicle works and what my vehicle needs to run smoothly. The VW team provided fast and reliable service. More
by rhatcher10
Verified CustomerEmployees Worked With
VW Team
Helpful May 22, 2019
Great customer service. I look forward to my visits to my dealer,whether it's to purchase or maintain my vehicle. The customer service is exemplary.great Job. I have develope I look forward to my visits to my dealer,whether it's to purchase or maintain my vehicle. The customer service is exemplary.great Job. I have developed a relationship with the staff here and look forward to maintaining and building that relationship.. More
by memzieh
Employees Worked With
May 21, 2019
Always a great experience!!! I always feel so comfortable and in control when at this dealer location. I have been coming here for years now and always leave very happy . I would I always feel so comfortable and in control when at this dealer location. I have been coming here for years now and always leave very happy . I would recommend anyone to do you car buying here . More
by dolinay
Employees Worked With
May 16, 2019
Great deals Fast and smooth I like the service the inventory was awesome and TOM did a great job and Hank doing great job also everything went really smooth just a great deal I like the service the inventory was awesome and TOM did a great job and Hank doing great job also everything went really smooth just a great deal More
by tim7422
May 15, 2019
Great experience! Great experience with straight-forward information and a genuine desire to put me in the right car. I will not hesitate to continue getting my vehicle Great experience with straight-forward information and a genuine desire to put me in the right car. I will not hesitate to continue getting my vehicles from this dealership. More
by Dom2724
May 14, 2019
Leased a new vehicle The process went very well; the salesman (Sid) was very professional answering all of the questions we asked regarding the vehicle we wanted. The gen The process went very well; the salesman (Sid) was very professional answering all of the questions we asked regarding the vehicle we wanted. The gentleman handling the financing paperwork was completed very quickly without any issues. Overall we would recommend this dealership to anyone. More
by jcm930
May 14, 2019
Recall Warranty service No hassle service on recalled airbag. Pleasant staff. Replaced airbag that had been recalled without any evidence that the work had been done, so work No hassle service on recalled airbag. Pleasant staff. Replaced airbag that had been recalled without any evidence that the work had been done, so work was clean and neat. More
by FJB, MD
Employees Worked With
James
May 13, 2019
in & out in 45 minutes I had a 8AM appointment and they had my truck on the lift at 8:05 AM They had my truck finish at 8:45AM good fast service I had a 8AM appointment and they had my truck on the lift at 8:05 AM They had my truck finish at 8:45AM good fast service More
by relton55
Employees Worked With
May 13, 2019
Oil Change Jim was great as he set the appropriate expectations for me. Ex. Wait time etc. He's a real asset to your company. Well done! Jim was great as he set the appropriate expectations for me. Ex. Wait time etc. He's a real asset to your company. Well done! More
by A31983
Employees Worked With
Jim - VW service
May 13, 2019
Brought my car in brakes were failing Tom the service manager took me rating told him what was happening told me what he thought it was got into Rent-A-Car and got me home At the car to Tom the service manager took me rating told him what was happening told me what he thought it was got into Rent-A-Car and got me home At the car today so I was done More
by Jr564221
