Chapman Ford Northeast Philadelphia

Noise on rear tire or brakes. I felt something rubbing in the rear of my Fusion hybrid which got worse when I applied the brakes. I took it to Chapman for service. They told me i I felt something rubbing in the rear of my Fusion hybrid which got worse when I applied the brakes. I took it to Chapman for service. They told me it would be about 24 hours until they could look at it. After I heard nothing well after that.i texted them (they told me to text). I heard that their system was down and the car would be looked at first thing the next morning. I did not hear anything and texted them at 9:45 AM. They did not answer my text for over an hour. I called and they told me the technician was looking at it. They called me back later and told me there was dried mud which had caked and they would remove it. More

Oil change Jim was professional and very friendly. I was in and out so quickly. Very friendly and professional which is a must for me. Thanks again Jim was professional and very friendly. I was in and out so quickly. Very friendly and professional which is a must for me. Thanks again More

Great experience Phil worked with me for the best deal and helped move things along. I really wanted the escape but it was out of my price range. Phil worked with me for the best deal and helped move things along. I really wanted the escape but it was out of my price range. More

very personal The service representative was very helpful and he followedup with phone calls to let me know that I needed extra work.He also called me when my car w The service representative was very helpful and he followedup with phone calls to let me know that I needed extra work.He also called me when my car was finishe and made arraignments for me to be picked up.THis experience was excellent, More

Bad first timer impression. I took my CC in for an oil leak. They promised I’d have it back in a week. Got it back an extra week after that. Wasn’t really too bothered by that as I took my CC in for an oil leak. They promised I’d have it back in a week. Got it back an extra week after that. Wasn’t really too bothered by that as long as they fixed it. Spent $2000 for this fix ($143 for the rental insurance). Two days later the same “Turn Engine Off” message comes back on so I call and let them know. They say bring it back Monday. At this point I’m satisfied that there is no leak but I’d like for them to check up on the sensor. Took it back bright and early Monday morning, they never looked at it. WHAT?! Let them keep it Tuesday. STILL never looked at it!!! This is the part that makes me an unhappy customer. When someone spends $2000 in your establishment and the problem is not 100% fixed, you put them at the top of the list, not on the back burner. The sensor sits right in the front of the car under the oil filter. They could have checked that out for me. Regardless of how many mechanics they were short, I feel as though my car should’ve been looked at within those days it was returned. I ended up taking my car. I’m just not satisfied with how they handled me as a first time VW owner and customer. More

Great staff to deal with If is wasn't for Allie McNally and Alex Canales (internet sales) I probably would have not come in, but once I did, Don Biddle was very helpful and pr If is wasn't for Allie McNally and Alex Canales (internet sales) I probably would have not come in, but once I did, Don Biddle was very helpful and professional and got me in the truck that I wanted. More

Great experience Was very surprised to know I had an extended warranty that covered parts and labor on a major repair. The dealership did the work quickly ,and it cost Was very surprised to know I had an extended warranty that covered parts and labor on a major repair. The dealership did the work quickly ,and it cost me nothing. More

Excellent service and communication. Mr.Tom Brown was excelent to deal with when we went there.He and his staff were very knowledgeable and answered every question that we could think of Mr.Tom Brown was excelent to deal with when we went there.He and his staff were very knowledgeable and answered every question that we could think of asking. More

Great staff. Great experience. Very experienced staff. I came in for an oil change and they helped me with a few other things that needed to be done on my car. For one, they plugged Very experienced staff. I came in for an oil change and they helped me with a few other things that needed to be done on my car. For one, they plugged my tire and didn't even charge me for it More