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Chapman Ford Northeast Philadelphia
Philadelphia, PA
766 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 766 reviews
July 09, 2019
GREAT! Jim helped me out better than I could have expected. I arrived for a standard inspection. Everything went great I got a special deal for a promotion they were running, and even an oil change for my first I arrived for a standard inspection. Everything went great I got a special deal for a promotion they were running, and even an oil change for my first time being there. Then I got a call. My car was expected to fail because of wipers. Only two years into the whole having a car thing so I wasn't aware my wipers were important in the process. More money was not on the books or in my pocket I was almost distraught. I got back and spoke with Jim. I don't know how it did it but he helped me out better than I could have imagined. I will forever be grateful and will also remember to have new wipers on prior to an inspection next time. Thank you again Jim! Also, they follow up to make sure your car and experience were great. More
by tug47649
Verified CustomerEmployees Worked With
James Melnick
July 09, 2019
Great job by all; especially Don Biddle who was great!! The ford team is great; they are respectful; courteous and very attentive to the customer's needs. the service I received was amazing. Don Biddle was The ford team is great; they are respectful; courteous and very attentive to the customer's needs. the service I received was amazing. Don Biddle was extremely kind and very helpful and patient. Great job and well done! More
by debbi828
July 08, 2019
Great fast no problems Awesome always helpful never have a issue great prices friendly staff my husband and I have purchased 3 cars from this location in the past 10 years a Awesome always helpful never have a issue great prices friendly staff my husband and I have purchased 3 cars from this location in the past 10 years and will always be back More
by mageeiv
July 08, 2019
Great Job Joe handled my request for service to my air conditioning unit in a prompt and efficient manner and was a pleasure to deal with through every step of Joe handled my request for service to my air conditioning unit in a prompt and efficient manner and was a pleasure to deal with through every step of the process. More
by JMDOYLE1
Employees Worked With
Joseph Roletter
July 04, 2019
Very quick and on time The car was due for a oil change, scheduled the appointment thru text. Oil change was done , tires rotated, and fluids checked. Car was done in 30 min The car was due for a oil change, scheduled the appointment thru text. Oil change was done , tires rotated, and fluids checked. Car was done in 30 minutes. More
by pthamill
Employees Worked With
July 04, 2019
Outstanding Great Customer service. Not sure what else I can say at about my most recent visit.. With that being I have more comments to make Great Customer service. Not sure what else I can say at about my most recent visit.. With that being I have more comments to make More
by JERRYC1021
Employees Worked With
July 03, 2019
Poor Service I purchased my vehicle at Chapman in NE (in 2009) so I took it there a few times to have work done. Multiple people advised me against taking my car h I purchased my vehicle at Chapman in NE (in 2009) so I took it there a few times to have work done. Multiple people advised me against taking my car here as they are ridiculously overpriced and not well trained... I personally was never blown away by the service or the quality of work, but it was close to my work and I felt the convenience was worth the extra money I was going to pay. Last month I brought my car there because my air conditioner wasn’t working. I paid over $400 to have the blower replaced (as well as re-program the electronics to allow my sunroof to open). I told my father the amount and he’s convinced that I was taken advantage of for being a woman and they figured I wouldn’t know better. I would like to believe that’s not the case, but then again I was charged about $300 for labor. I picked my car up, told the air is fixed, however the air still isn’t working. I take it back the next morning. I did not hear back from the mechanic all day about what could possibly be wrong and when I show back up to pick up my car, they tell me that they couldn’t figure it out and being that it’s an older car (2009) it’s probably not even worth trying to fix ... I’m dead serious. That’s what he said. 😕 Not having air in my car is a big problem for me because I am in the car for multiple hours everyday. I also transport my kids around, and as hard as I try not to spoil my kids, I think they deserve some air in the car on a long car ride on a 95 degree day.... So I arranged to have my car taken to a different mechanic a couple weeks later. This guy had my car for 2 hours and fixed the problem. Apparently there was so much “gunk” built up in my A/C (stuff that was put in there intentionally for testing purposes, but was way more than should have been used) that it was pressurizing so would not blow cool air (I’m not a car person so please forgive me if that’s not how it’s said). He basically said that whoever worked on/ assessed my car previously was an idiot. I was charged $50 to fix. Quite a big difference... and it’s been so nice driving around with A/C again!! So needless to say I will NOT ever be returning to Chapman NE and would not recommend. More
by NowIHaveAir
Employees Worked With
Unsure
July 03, 2019
good customer service James Melnick greets me with a smile each time I come into the dealership with an issue with my Volkswagen. It is a pleasure doing business with knowl James Melnick greets me with a smile each time I come into the dealership with an issue with my Volkswagen. It is a pleasure doing business with knowledgeable staff whose goal is to ensure that the customer needs are met. Thank you More
by btin14og
Employees Worked With
James Melnick
July 03, 2019
My last visit was Terrible This service cener had serviced my 2007 Volkswagon Passat sine purchade but when I needed them most for engine repair/ replace they told me they could This service cener had serviced my 2007 Volkswagon Passat sine purchade but when I needed them most for engine repair/ replace they told me they could would not take the time to repair my car due to age and mileage.I am devastated and would never if I can help it be a customer again More
by chalfont3547
Employees Worked With
July 03, 2019
Excellent place to do business. And the best prices around.Also there is plenty of new and used cars and trucks.great place to buy or lease a vechicle. place to do business. And the best prices around.Also there is plenty of new and used cars and trucks.great place to buy or lease a vechicle. More
by gamblerbrown
